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5.7

Caffè Nero

Caffè Nero job reviews

Showing 17 reviews from:

  • Best thing

    Personally, i love being customer orientated and enjoy the social aspect of interacting with my team and most my customers. Nero used to have a really strong culture within their company, they invested in their staff. But this has changed Alot in the last few years.

    Worst thing

    All the stores I've worked in a very physically intensive, labour intensive stores. Working 9 hours on one 20 minute break. Constantly on my feet, carrying heavy tubs of crockery, and handling coffee machines, im quite young in my life but honestly, my body is wrecked. Its a disgrace we don't get longer, paid breaks, especially when less intensive job roles get longer breaks. I have to shovel my lunch or dinner in and be back on my feet all in 20 min. Rotas change weekly due to being sales based. I rarely ever get a weekend off and haven't been given opportunity to progress career wise in 4 years, ive worked with the company for 6.

    2.7

    Employee, November 2021

  • Best thing

    Culture, team and customers

    Worst thing

    Unrealistic labour model and time management

    5.5

    Employee, August 2021

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  • Best thing

    100% the staff and customers who come in on a regular basis.

    Worst thing

    Lack of hours.

    6.3

    Employee, August 2021

  • Best thing

    Team

    Worst thing

    Rude,unrespectfull customers, lone working

    5.5

    Employee, August 2021

  • Best thing

    My team, my manager and area manager, the atmosphere

    Worst thing

    No breaks, even on 12 hour shifts. The abuse from the public. Pathetic pay for doing the role of 4 people. How we were treated during lockdown/furlough. Contracts cut and forced us to sign or leave. Have to use holiday to top up pay to afford bills.

    4.3

    Employee, July 2021

  • Best thing

    Working where I live, make my own schedule

    Worst thing

    Not respectful customers

    7.0

    Employee, July 2021

  • Worst thing

    The uncertainty of shifts and having to work the whole weekend

    2.5

    Employee, July 2021

  • Best thing

    Colleagues, Regular customers, 1-2-1 service means you can engage with your customer more

    Worst thing

    Stressful, Wages don’t reflect how much effort you have to put into your work

    7.6

    Employee, July 2021

  • Best thing

    My colleagues

    Worst thing

    Not enough hours

    8.9

    Employee, April 2021

  • Best thing

    Amazing friendships built with people I've worked with past and present

    Worst thing

    Low pay, no overtime, dealing with the public

    5.5

    Employee, April 2021

  • Best thing

    Easy to get promoted and I have a good team

    Worst thing

    Constant changes. Being asked to move store when I don't want too. The lone working. Head office and area managers not understanding how stressful it can get. The drug addiction in the city

    6.0

    Employee, April 2021

  • Best thing

    The team

    Worst thing

    A lot is expected

    6.8

    Manager, March 2021

  • Best thing

    Team, manager, free drinks & food, learning the craft.

    Worst thing

    Internal development is difficult.
    Short staffed stores requiring cover.

    7.2

    Manager, September 2020

  • Best thing

    My team

    Worst thing

    48 hours every week. Never get a proper 30 min break

    7.4

    Manager, August 2020

  • Best thing

    The hours

    Worst thing

    stress levels in a high pressure environment, working with hot beverages can be dangerous.

    6.2

    Barista, June 2020

  • Best thing

    My colleagues

    Worst thing

    Hours and not enough respect of management

    2.1

    Assistant manager, January 2020

  • Best thing

    Shifts

    Worst thing

    The customers and hours

    5.2

    Store manager, December 2019