Caffè Nero job reviews
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Best thing
Personally, i love being customer orientated and enjoy the social aspect of interacting with my team and most my customers. Nero used to have a really strong culture within their company, they invested in their staff. But this has changed Alot in the last few years.
Worst thing
All the stores I've worked in a very physically intensive, labour intensive stores. Working 9 hours on one 20 minute break. Constantly on my feet, carrying heavy tubs of crockery, and handling coffee machines, im quite young in my life but honestly, my body is wrecked. Its a disgrace we don't get longer, paid breaks, especially when less intensive job roles get longer breaks. I have to shovel my lunch or dinner in and be back on my feet all in 20 min. Rotas change weekly due to being sales based. I rarely ever get a weekend off and haven't been given opportunity to progress career wise in 4 years, ive worked with the company for 6.
Employee, November 2021
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Best thing
Culture, team and customers
Worst thing
Unrealistic labour model and time management
Employee, August 2021
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Best thing
100% the staff and customers who come in on a regular basis.
Worst thing
Lack of hours.
Employee, August 2021
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Best thing
Team
Worst thing
Rude,unrespectfull customers, lone working
Employee, August 2021
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Best thing
My team, my manager and area manager, the atmosphere
Worst thing
No breaks, even on 12 hour shifts. The abuse from the public. Pathetic pay for doing the role of 4 people. How we were treated during lockdown/furlough. Contracts cut and forced us to sign or leave. Have to use holiday to top up pay to afford bills.
Employee, July 2021
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Best thing
Working where I live, make my own schedule
Worst thing
Not respectful customers
Employee, July 2021
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Worst thing
The uncertainty of shifts and having to work the whole weekend
Employee, July 2021
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Best thing
Colleagues, Regular customers, 1-2-1 service means you can engage with your customer more
Worst thing
Stressful, Wages don’t reflect how much effort you have to put into your work
Employee, July 2021
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Best thing
My colleagues
Worst thing
Not enough hours
Employee, April 2021
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Best thing
Amazing friendships built with people I've worked with past and present
Worst thing
Low pay, no overtime, dealing with the public
Employee, April 2021
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Best thing
Easy to get promoted and I have a good team
Worst thing
Constant changes. Being asked to move store when I don't want too. The lone working. Head office and area managers not understanding how stressful it can get. The drug addiction in the city
Employee, April 2021
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Best thing
The team
Worst thing
A lot is expected
Manager, March 2021
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Best thing
Team, manager, free drinks & food, learning the craft.
Worst thing
Internal development is difficult.
Short staffed stores requiring cover.Manager, September 2020
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Best thing
My team
Worst thing
48 hours every week. Never get a proper 30 min break
Manager, August 2020
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Best thing
The hours
Worst thing
stress levels in a high pressure environment, working with hot beverages can be dangerous.
Barista, June 2020
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Best thing
My colleagues
Worst thing
Hours and not enough respect of management
Assistant manager, January 2020
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Best thing
Shifts
Worst thing
The customers and hours
Store manager, December 2019