Caffè Nero

Team

Rude,unrespectfull customers, lone working

My team, my manager and area manager, the atmosphere

No breaks, even on 12 hour shifts. The abuse from the public. Pathetic pay for doing the role of 4 people. How we were treated during lockdown/furlough. Contracts cut and forced us to sign or leave. Have to use holiday to top up pay to afford bills.

Working where I live, make my own schedule

Not respectful customers

The uncertainty of shifts and having to work the whole weekend

Colleagues, Regular customers, 1-2-1 service means you can engage with your customer more

Stressful, Wages don’t reflect how much effort you have to put into your work

My colleagues

Not enough hours

Amazing friendships built with people I've worked with past and present

Low pay, no overtime, dealing with the public

Easy to get promoted and I have a good team

Constant changes. Being asked to move store when I don't want too. The lone working. Head office and area managers not understanding how stressful it can get. The drug addiction in the city

The team

A lot is expected

Team, manager, free drinks & food, learning the craft.

Internal development is difficult.
Short staffed stores requiring cover.

My team

48 hours every week. Never get a proper 30 min break

The hours

stress levels in a high pressure environment, working with hot beverages can be dangerous.

My colleagues

Hours and not enough respect of management

Shifts

The customers and hours