Caffè Nero

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Caffè Nero is a coffee shop chain. They specialise in serving Italian coffee.

caffenero.com/uk

Do Caffè Nero pay breaks?

Sometimes. Only some people get paid breaks at Caffè Nero.

Cafés who pay breaks include Cobbs Group, Victoria and Albert Museum and The British Museum.

Last updated 5 June 2024

How we know this

Based on data from 110 people who took the Breakroom Quiz between June 2023 and June 2024.

61% of people say they don’t get paid breaks.

Why this matters

A good job should have paid breaks.

You should be paid for all your time at work, whether you’re on a break or not.

Which cafés pay breaks?

Jobs at Caffè Nero

See more jobs at Caffè Nero

Jobs where breaks are paid

What people are saying about sick pay at Caffè Nero

  • Best thing

    the team
    the discounts
    free drinks on shift

    Worst thing

    it’s very busy and stressful.
    short unpaid breaks (20 minutes).
    it’s a very small bar and not a lot of space.
    the customers can be really rude.
    there aren’t enough people on shifts so you have to do every role.
    you never get out on time after a close.
    lots of heavy lifting of furniture.
    they reduced 18-20 y/o pay rate.
    a small team means it’s difficult when people are sick and you have to cover in short notice.

    2.4

    Caffè Nero Barista, August 2023

  • Best thing

    The Team

    Worst thing

    Short Unpaid breaks, Awful Pay

    1.9

    Caffè Nero Shift leader, August 2023

  • Best thing

    Coworkers and free coffee on shift

    Worst thing

    Non stop work. No time to take a breather! So busy and intense that I just feel absolutely exhausted when I’m done with my shift. Breaks are too short and unpaid. The caffe is understaffed in my opinion but they say it’s not busy enough, doesn’t bring in enough money to add another member of staff to the shift to relieve the stress and workload on us.

    3.3

    Caffè Nero Shift leader, February 2023

  • Best thing

    The team I currently work with are amazing, and I really believe in the more authentic coffee experience we provide.

    Worst thing

    The pay is appalling - an assistant manager at Nero is paid less than a team member at Pret.
    There is no bonus scheme or mystery shopper.
    Breaks are 20mins long and are docked from your pay.
    Head Office are completely clueless - I work(ed, I am leaving after this treatment) at a shop that brought in £28k a week. For reference, most Neros might average £16k-£20k in our area. We do not receive any reward for this, are not paid more for the more intense environment than the street-facing shops.

    4.2

    Caffè Nero Shift leader, November 2022

  • Best thing

    Good training, good amount of hours, good discounts & benefits

    Worst thing

    Pay is too low, breaks are too short, overtime is unpaid, can be made to work over 48 hours a week unless you give 3 months written notice

    2.5

    Caffè Nero Shift leader, June 2022

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