3.6

Buy It Direct

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What it’s like working at Buy It Direct

5 employees told us the worst thing about this employer…

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Bad
  • Head office doesn’t understand the frontline

    Do people think Buy It Direct head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    100% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 5 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Hard to choose shifts

    Do Buy It Direct workers get to choose the shifts they work?

    People don’t get enough choice over which shifts they work

    How we know this

    80% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 5 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Not enough training

    Do people get enough training when they start at Buy It Direct?

    People don’t get enough training when they start

    How we know this

    80% of people report they didn’t get enough training when they started working here

    Based on information from 5 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People feel stressed

    Is it stressful to work at Buy It Direct?

    People feel stressed here

    How we know this

    80% of people say they often feel stressed at work

    Based on information from 5 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Shifts get changed at short notice

    Do Buy It Direct managers change shifts at short notice?

    Managers change people’s shifts at short notice

    How we know this

    80% of people say their manager changes their shifts at the last minute

    Based on information from 5 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Breaks aren’t paid

    Do workers at Buy It Direct get paid breaks?

    No. People don’t get paid breaks

    How we know this

    100% of people say they don’t get paid breaks

    Based on information from 5 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are not paid enough to live on

    Does Buy It Direct pay enough to live on?

    People are not paid enough to live on

    How we know this

    80% of people say they are paid below the Real Living Wage for where they live

    Based on information from 5 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid below market rates

    Does Buy It Direct pay market rates?

    People are not paid market rates

    How we know this

    100% of people are paid below the typical pay for the type of work they do

    Based on information from 5 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • No career progression

    Are people given support to progress at Buy It Direct?

    People aren’t given support to progress here

    How we know this

    In the last year, 100% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 5 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t recommend their team

    Do people at Buy It Direct recommend working with their team?

    Very few people recommend working with their team

    How we know this

    80% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 5 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People don’t get sick pay

    Does Buy It Direct pay sick pay?

    No. People don’t get proper sick pay

    How we know this

    100% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 5 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Managers aren’t respectful

    Do people at Buy It Direct feel treated by respect by their managers?

    People don’t feel treated with respect by their managers

    How we know this

    80% of people say they’re not treated with respect by their managers

    Based on information from 5 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Uninformed about head office

    Do workers feel well informed about how Buy It Direct is doing?

    People don’t feel well informed about how the company is doing

    How we know this

    80% of people feel that they aren’t kept well informed about how the company is doing as a whole

    Based on information from 5 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Not great
  • Unsafe workplace

    Do people think Buy It Direct is a safe place to work?

    Most people think their workplace is unsafe

    How we know this

    60% of people report that their workplace isn’t safe

    Based on information from 5 job reviews

    Why this matters

    No-one should be worried about their safety at work.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Buy It Direct?

    Most people don’t get 4 weeks notice of when they’re working

    How we know this

    • 60% report getting one week notice or less
    • 0% report getting two weeks notice
    • 0% report getting three weeks notice
    • 20% report getting four weeks notice or more
    • 20% report having a fixed rota

    Based on information from 5 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Good
  • Easy to book holiday

    How easy is it to book a holiday at Buy It Direct?

    Most people find it easy to book holidays

    How we know this

    60% of people report it’s easy to book holidays

    Based on information from 5 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

Excellent
  • No unpaid extra work

    Do workers at Buy It Direct do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    100% of people report that they don’t do extra unpaid work

    Based on information from 5 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

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How Buy It Direct ranks

Buy It Direct ranks joint 137th to work for in retail employers

  1. 134= British Garden Centres
    4.1
  2. 137= Buy It Direct
    3.6
  3. 137= Cardzone
    3.6

Buy It Direct job reviews

  • Best thing

    The floor staff are a decent bunch

    Worst thing

    Communication and unrealistic expectations. There are no perks at all.

    2.7

    Employee, July 2021

  • Best thing

    The people I work with and it being close to home

    Worst thing

    It can be very much same day in day out, management don't always listen to employees concerns

    6.6

    Employee, January 2021

About

Buy It Direct operates online retailers. These include Appliances Direct, Furniture 123 and Better Bathrooms.

buyitdirect.co.uk

Jobs by location

  1. 8 job openings

Handy to know

How much notice do people get of their shifts?

60% report getting one week notice or less
20% report getting four weeks notice or more
20% report having a fixed rota

Based on 5 employees

How are people paid?

80%
by the hour
20%
an annual salary

Based on 5 employees

Thinking of working at Buy It Direct?

Join Breakroom to unlock insights about Buy It Direct and thousands of other employers.

Join Breakroom