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DismissBT is a telecommunications company. The services they offer include broadband, TV and mobile networks.
bt.comBT job reviews
Showing 56 reviews
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Best thing
It’s laid back
Worst thing
Too laid back
BT Technician, January 2024
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Best thing
Getting paid
Worst thing
Not all departments being on the same song sheet
BT Engineer, November 2023
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Best thing
Ease of work
Worst thing
No direct career path
BT Engineer, October 2023
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Best thing
People I work with
Worst thing
Lack of progression, struggle to make a bonus, constant changing on what can be done
BT Sales advisor, September 2023
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Best thing
the people i work with
Worst thing
the shifts, the hours
BT Customer advisor, September 2023
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Best thing
Work environment, benefits and pay
Worst thing
Poor middle management
BT Network engineer, September 2023
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Best thing
Fantastic employer. Sales can be stressful, but it’s a great work place, fantastic colleagues, plenty of opportunities and they look after you to be fair.
Worst thing
Currently, nothing!
BT Sales advisor, July 2023
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Best thing
Stable job and job security
BT Team leader, March 2023
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Best thing
The environment and co workers
Worst thing
Short term decisions
BT Team leader, January 2023
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Best thing
It’s secure. Pay is ok
Worst thing
Change for change sake without really understanding the impact of it to all areas. Systems are poor. So many different contracts that staff are on so it’s not fair across the board. There are people on part time hours being paid far more than others on full time contracts. New starter contract are far worse
BT Customer assistant, January 2023
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Best thing
Team, pay, role & environment
Worst thing
The day can become tiresome and unmotivated
BT Customer advisor, December 2022
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Best thing
Helping people & learning about telecommunications
Worst thing
Manager & underpais
BT Employee, November 2022
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Best thing
The Team
Worst thing
The long shifts
BT Customer advisor, November 2022
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Best thing
Talking to the public
Worst thing
Talking to the public
BT Customer advisor, October 2022
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Best thing
Hospitality
Worst thing
Being talked to like shit
BT Customer service, September 2022
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Best thing
The job itself is easy, nice environment to work in and people are nice
Worst thing
The hours if your parent or a single parent they don't work your hours around when you might have to pick your child up. They don't give you emergency care days
BT Customer advisor, August 2022
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Best thing
There is a strong union fighting to make things better.
Worst thing
Pay
BT Customer advisor, August 2022
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Best thing
The enviroment is really positive and the team i work with are all brilliant including my manager.
The schedule also works out so i only work 18 days a month.
I love being able to help some people.
Worst thing
Having customers shouting at you or taking their frustration with BT out on you.
Sales as a whole is stressfull and results driven and can be stressful trying to hit targets especially if you are underperforming or you arent doing aswell as you have previously.
All calls are monitored and some calls where you need to reduce someones bill by more than £15 are listened to in order to make sure you are laddering down instead of just offering lower prices immediately.
BT Sales advisor, August 2022
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Best thing
Good people to work with.
Worst thing
Philip Jansen
BT Call centre agent, July 2022
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Best thing
The people there are lovely.
Worst thing
The strictness with breaks, the ignorance towards my allergies of which i’m prescribed two epi pens, the wait i’m having with regards to my occupational health
BT Customer advisor, July 2022
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Best thing
Staff benefits
Worst thing
probably the long shifts approx 10-12 hours a day and having to wake up at 8 the next morning, doesn’t give you your personal life much choicd
BT Call centre agent, July 2022
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Best thing
The benefits
The teamwork and peopleWorst thing
Training could be longer/better informed
BT Customer advisor, July 2022
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Best thing
Pay
Worst thing
Lack of support, never actually helping anyone, lack of adequate training and because of lack of support always just on the firing line, no real work/life balance because constantly different shifts
BT Customer service advisor, May 2022
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Best thing
Meeting new people
Worst thing
Long hours
BT Sales advisor, May 2022
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Best thing
The manager and how he understands
Worst thing
Angry cx
BT Employee, May 2022
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Best thing
The people I work with
Worst thing
You are just a number to the higher levels
BT Customer service, March 2022
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Best thing
The support I get
Worst thing
Trying to get holidays that aren't a year in advance
BT Customer service executive, February 2022
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Best thing
Good pay and nice work colleagues
Worst thing
Stressful and unrealistic targets from poor calls.
BT Sales advisor, January 2022
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Best thing
Team leaders/local managers
Worst thing
Higher management
BT Sales advisor, December 2021
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Best thing
Great team amazing workplace
Worst thing
Higher ups make changes when they are not needed or unescessery levels of monitoring
BT Customer advisor, December 2021
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Best thing
Benefits and rewards
Worst thing
Salary stress
BT Team leader, June 2021
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Best thing
Pay
Worst thing
Insufficient training
No career progression
Nepotism
Very stressfullBT Employee, May 2021
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Best thing
Consistency, work practice, training is very thorough and you get constant feedback good or bad.
Worst thing
Management- voice is never heard. Sick policy- disciplinary hearing after 3 events even if they were hospital or doctor ordered. Lateness policy- no opportunity to work back the time you missed, even if its a few minutes, pay is deducted. Call handling times- managers are hard in you even if you are only 2 seconds above target despite the nature of the call. There's always something you could have done better and will compare you to other members in the team who are currently hitting targets. Work shift patterns- an example week for me was 8-4:45, then 12:15-9, and 10:15-7, off, 2:15-11, off, 9-5:45. Shifts are all over the place. Only 1 water fountain to fill water bottles/cups/ to get a drink, for over 150employees. Vending machines are in the building but are never working, ways O.O.O
BT Employee, May 2021
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Best thing
Work life feel balance
Worst thing
Working remotely
BT Admin, April 2021
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Best thing
Convenient to travel
PayWorst thing
Not treated equally
Difficult targets to achieveBT Customer service advisor, March 2021
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Best thing
the team
Worst thing
no support when needed
BT Customer service advisor, March 2021
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Best thing
I like the managers and my other colleagues and I do like the benefits we get
Worst thing
I hate constantly chasing targets and being made to feel inadequate if you cant meet them
BT Retentions, March 2021
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Best thing
Pay, team players
Worst thing
Other departments and systems
BT Customer service advisor, February 2021
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Best thing
Working from home.
Getting paid well for what I do.Worst thing
High stress call centre work.
BT Customer advisor, February 2021
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Best thing
Abitily to work from home, ease to take holidays
Worst thing
Travel, system issues, no physical contact, difficulty in getting help
BT Customer advisor, February 2021
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Best thing
People
Worst thing
System process and lack of direction from upper management
BT Connections advisor, February 2021
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Best thing
The pay and some colleagues
Worst thing
The stress
BT Customer service advisor, February 2021
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Best thing
Being out and a
BoutWorst thing
Pressure on break downs
BT Electrician, February 2021
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Best thing
Out and about
Worst thing
Never listened to, just a number
BT Delivery driver, January 2021
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Best thing
The hours
Worst thing
Sometimes can be boring
BT Engineer, January 2021
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Best thing
Get to make a difference and help people
Get to talk to a variety of people
Very attractive wage and benefitsWorst thing
As in all places of work you get immature and disrespectful people
Alot of business changes not always supporting the customerBT Customer advisor, January 2021
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Best thing
Double Pensions
Really high value commissionsWorst thing
Tight requirements
Tight scheduleBT Customer advisor, December 2020
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Best thing
Great place to work and great bonus
Worst thing
Angry customers
BT Sales advisor, December 2020
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Best thing
Pay
Worst thing
Poor training and other staff being poorly selected during interview process
BT Customer service, October 2020
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Best thing
People opportunities salary
Worst thing
Management (the big guys)
BT Customer advisor, October 2020