Customer assistant at BT

People in this role may also be known as retail and sales assistants or customer service.

9 workers in this role at BT have taken the survey.

How much does BT pay customer assistants?

Customer assistant at BT
£10.45–15.21
Typical range
£7.20–10.00

Customer assistant employees at BT are typically paid £10.45–15.21 an hour, based on data from 9 employees.

Compare pay rates at BT

What is management like for customer assistant employees at BT?

151 employees told us the worst thing about this job…

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Not great
  • Head office doesn’t understand the frontline

    Do customer assistants think BT head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    57% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 7 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do customer assistants at BT feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    100% of people say they’re treated with respect by their managers

    Based on information from 8 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    I like the managers and my other colleagues and I do like the benefits we get

    Worst thing

    I hate constantly chasing targets and being made to feel inadequate if you cant meet them

    6.4

    Retentions, March 2021

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What are the hours like for customer assistant employees at BT?

151 employees told us the worst thing about this job…

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Bad
  • Hard to choose shifts

    Do customer assistants at BT get to choose the shifts they work?

    People don’t get enough choice over which shifts they work

    How we know this

    86% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 7 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Excellent
  • Easy to book holiday

    How easy is it for customer assistants to book a holiday at BT?

    People find it easy to book holidays

    How we know this

    100% of people report it’s easy to book holidays

    Based on information from 9 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it for customer assistants to take sick leave at BT?

    People find it easy to take sick leave

    How we know this

    80% of people report that it’s easy to take time off if they are sick

    Based on information from 5 job reviews

  • No short notice shift changes

    Do BT managers change customer assistants shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    100% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 8 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    Do customer assistants at BT get proper breaks?

    People get proper breaks

    How we know this

    100% of people report that they get to take proper breaks

    Based on information from 5 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • 4+ weeks notice of shifts

    How much notice do customer assistants get of their shift pattern at BT?

    People get 4 weeks notice of when they’re working

    How we know this

    • 0% report getting one week notice or less
    • 13% report getting two weeks notice
    • 0% report getting three weeks notice
    • 88% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 8 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • No unpaid extra work

    Do customer assistants at BT do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    100% of people report that they don’t do extra unpaid work

    Based on information from 5 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Here’s a recent review that mentions hours:

  • Best thing

    The hours

    Worst thing

    Sometimes can be boring

    10.0

    Engineer, January 2021

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What is career progression like for customer assistants at BT?

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Excellent
  • Enough training

    Do customer assistants get enough training when they start at BT?

    People get enough training when they start

    How we know this

    75% of people report they got enough training when they started working here

    Based on information from 8 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are customer assistants given support to progress at BT?

    People are given support to progress here

    How we know this

    In the last year, 89% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 9 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from customer assistants at BT

1 employee left their honest reviews of this employer…

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  • Best thing

    The pay and the amount of holiday

    7.9

    Employee, July 2021

Latest vacancies for customer assistants at BT

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How BT ranks

BT ranks joint 9th to work for in retail or sales assistant employers

  1. 4= Santander
    7.2
  2. 9= BT
    7.1
  3. 9= Vodafone
    7.1