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BT

57 job reviews

7.8/10
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We’re different from other job review sites.

Breakroom Ratings are a fair and objective measure of how good an employer is.

Instead of giving us a personal opinion of their workplace, everyone on Breakroom answers the same set of questions about their job.

This means we can measure what jobs are really like at an employer, and you can trust the Breakroom Rating to find out where’s best to work.

BT job reviews

57 BT employees have had their jobs rated on Breakroom.

See what they say about pay, hours, shifts and more.

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Jobs

  • 4.2/10

    Manager

    • Manages people
    • £27,100 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Proper sick pay
    2. Hard to change shifts
    3. No paid breaks
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    October 2020
  • 8.9/10

    3rd line network specialist

    • £45,000 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Easy to take holidays
    2. Easy to take sick leave
    3. Employer doesn’t understand what’s happening on the ground

    Best thing

    Colleagues, variety

    Worst thing

    Customers

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    October 2020
  • 10.0/10

    Customer service advisor

    • £37,600 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Easy to take sick leave
    2. Recommends their team
    3. Proper sick pay
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    October 2020
  • 9.4/10

    Fault reception

    • Manages people
    • £50,000 per year, working a 37 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. No unpaid extra work
    2. Safe workplace
    3. Managers don’t change their shifts at short notice
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    October 2020
  • 7.4/10

    Customer service

    • £31,000 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Easy to take holidays
    2. Managers don’t change their shifts at short notice
    3. Hard to change shifts
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    October 2020
  • 6.1/10

    Customer advisor

    • £22,500 per year, working a 37 hour week
    • 25 or older
    • 1–3 years experience

    What they say about their job

    1. Easy to take sick leave
    2. Proper sick pay
    3. No paid breaks

    Best thing

    Well paid and well supported

    Worst thing

    It’s very mentally demanding

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    September 2020
  • 7.0/10

    Sales and retention advisor

    • £22,700 per year, working a 38 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Managers don’t change their shifts at short notice
    2. No unpaid extra work
    3. Stressed

    Best thing

    The money

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    September 2020
  • 10.0/10

    Trial analyst

    • £17.50 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Managers don’t change their shifts at short notice
    2. Treated with respect
    3. Get proper breaks
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    September 2020
  • 9.3/10

    Cust serv

    • £12.00 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Treated with respect
    2. Safe workplace
    3. Get proper breaks
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    September 2020
  • 9.4/10

    Engineer

    • £28,500 per year, working a 37 hour week
    • 25 or older
    • 1–3 years experience

    What they say about their job

    1. Easy to take sick leave
    2. Recommends their team
    3. Easy to change shifts
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    August 2020
  • 7.6/10

    H&s advisor

    • £23,000 per year, working a 6 hour week
    • 25 or older
    • 1–3 years experience

    What they say about their job

    1. Treated with respect
    2. Easy to take sick leave
    3. Not enough training
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    August 2020
  • 9.3/10

    Corporations imp advisor

    • £38,000 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Safe workplace
    2. Have had opportunities to progress
    3. Enough training
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    August 2020
  • 10.0/10

    Billing

    • £33,000 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Employer understands what’s happening on the ground
    2. Get proper breaks
    3. Enough training
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    August 2020
  • 3.1/10

    Hr specialist

    • £35,200 per year, working a 50 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Proper sick pay
    2. Not treated with respect
    3. Bad for people with caring responsibilities
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    July 2020
  • 4.9/10

    Service desk analyst

    • £20,900 per year, working a 38 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Get proper breaks
    2. Stressed
    3. Doesn’t recommend their team
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    July 2020
  • 8.9/10

    OOH

    • £60,000 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Get proper breaks
    2. No unpaid extra work
    3. Bad for people with caring responsibilities

    Best thing

    Payn

    Worst thing

    Nights

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    July 2020
  • 8.5/10

    Cyber security analyst

    • £16,500 per year, working a 38 hour week
    • 18–20 years old
    • Less than a year experience

    What they say about their job

    1. Easy to take holidays
    2. Good for students
    3. Employer doesn’t understand what’s happening on the ground
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    July 2020
  • 4.6/10

    Customer service advisor

    • £14,000 per year, working a 25 hour week
    • 25 or older
    • 1–3 years experience

    What they say about their job

    1. Safe workplace
    2. Doing unpaid extra work
    3. Minimum sick pay
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    July 2020
  • 7.0/10

    Engineer

    • Manages people
    • £30,000 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Safe workplace
    2. Easy to change shifts
    3. Hard to take holidays
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    July 2020
  • 5.2/10

    Contract manager

    • £56,000 per year, working a 45 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Easy to take holidays
    2. Doesn’t recommend their team
    3. Don’t get proper breaks
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    July 2020
  • 7.9/10

    Advisor

    • £16.32 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Have had opportunities to progress
    2. Four weeks notice of their shifts
    3. Doesn’t recommend their team

    Best thing

    people

    Worst thing

    My manager

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    July 2020
  • 8.4/10

    Risk manager

    • £40,000 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Not stressed
    2. Easy to take sick leave
    3. Don’t get proper breaks
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    July 2020
  • 8.9/10

    Incident manager

    • £36,700 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. No unpaid extra work
    2. Four weeks notice of their shifts
    3. Hard to change shifts

    Best thing

    Customer service

    Worst thing

    Nights

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    June 2020
  • 8.4/10

    Advisor

    • £19,000 per year, working a 30 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Treated with respect
    2. Managers don’t change their shifts at short notice
    3. No paid breaks

    Best thing

    Work - life balance

    Worst thing

    Boring

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    June 2020
  • 10.0/10

    Employee

    • £34,000 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Proper sick pay
    2. Treated with respect
    3. Employer understands what’s happening on the ground
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    June 2020
  • 9.3/10

    Power maintenance

    • £40,000 per year, working a 38 hour week
    • 21–24 years old
    • More than 3 years experience

    What they say about their job

    1. Have had opportunities to progress
    2. Enough training
    3. Not stressed

    Best thing

    Being able to pick what jobs you can do and travel around the country is lovely too

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    June 2020
  • 10.0/10

    Project management

    • £41,000 per year, working a 37 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Employer understands what’s happening on the ground
    2. Treated with respect
    3. Safe workplace
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    June 2020
  • 10.0/10

    Technical delivery professional

    • Manages people
    • £45,000 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Have had opportunities to progress
    2. Paid breaks
    3. Treated with respect
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    May 2020
  • 7.6/10

    Transmission engineer

    • £36,000 per year, working a 37 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Recommends their team
    2. Safe workplace
    3. Employer doesn’t understand what’s happening on the ground

    Best thing

    Money

    Worst thing

    Call outs

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    May 2020
  • 10.0/10

    Compliance technician

    • £13.00 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Not stressed
    2. Not working lots of extra hours
    3. Enough training

    Best thing

    Work life balance

    Worst thing

    Getting the job done efficiently sometimes due to challenges we have to overcome

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    May 2020
  • 9.4/10

    Customer service representative

    • £21,000 per year, working a 38 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Easy to take holidays
    2. Paid breaks
    3. No unpaid extra work
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    May 2020
  • 5.5/10

    Manager

    • Manages people
    • £40,000 per year, working a 37 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Safe workplace
    2. No paid breaks
    3. Doesn’t recommend their team
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    May 2020
  • 7.4/10

    Csa

    • £19,000 per year, working a 38 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Get proper breaks
    2. Recommends their team
    3. Employer doesn’t understand what’s happening on the ground
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    May 2020
  • 6.1/10

    Sales advisor

    • £18,700 per year, working a 38 hour week
    • 25 or older
    • 1–3 years experience

    What they say about their job

    1. No unpaid extra work
    2. Have had opportunities to progress
    3. No paid breaks

    Best thing

    Commission

    Worst thing

    Micro management

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    May 2020
  • 8.5/10

    Planner

    • £42,000 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Paid breaks
    2. Safe workplace
    3. Employer doesn’t understand what’s happening on the ground

    Best thing

    Working with others,

    Worst thing

    Change

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    May 2020
  • 9.1/10

    Product manager

    • £42,300 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Safe workplace
    2. Treated with respect
    3. Recommends their team
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    May 2020
  • 8.6/10

    Engineer

    • £20.00 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Easy to take sick leave
    2. Have had opportunities to progress
    3. No paid breaks
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    April 2020
  • 2.7/10

    Engineer

    • Manages people
    • £13.00 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Employer doesn’t understand what’s happening on the ground
    2. Doing unpaid extra work
    3. Not enough training
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    April 2020
  • 8.5/10

    Engineer

    • £45,000 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Enough training
    2. Have had opportunities to progress
    3. Employer doesn’t understand what’s happening on the ground
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    April 2020
  • 6.8/10

    Call centre advisor

    • £22,000 per year, working a 38 hour week
    • 21–24 years old
    • More than 3 years experience

    What they say about their job

    1. Have had opportunities to progress
    2. Treated with respect
    3. Employer doesn’t understand what’s happening on the ground
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    March 2020
  • 7.6/10

    Customer Advisor

    • £22,500 per year, working a 38 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Easy to take sick leave
    2. Get proper breaks
    3. Hard to change shifts
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    March 2020
  • 2.6/10

    Technician

    • £14,900 per year, working a 40 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Employer doesn’t understand what’s happening on the ground
    2. Stressed
    3. Hard to take sick leave
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    March 2020
  • 10.0/10

    Intel

    • £44,600 per year, working a 38 hour week
    • 34–44 years old
    • More than 3 years experience

    What they say about their job

    1. Proper sick pay
    2. Paid breaks
    3. Recommends their team
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    January 2020
  • 10.0/10

    Customer services engineer

    • £24,000 per year, working a 38 hour week
    • 21–24 years old
    • 1–3 years experience

    What they say about their job

    1. Treated with respect
    2. Proper sick pay
    3. Not stressed

    Best thing

    Strictly 9-5, not as much stress. As long as the work gets done and the customer is happy, everything runs smoothly. Managers respect you and your work, keep you well informed and the perks are great.

    Worst thing

    Sometimes quality of engineers within the team can be a lot to contest with. But usually just a chance to widen your knowledge for your own self development.

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    January 2020
  • 7.4/10

    Loyalty advisor

    • £8,000 per year, working a 16 hour week
    • 18–20 years old
    • Less than a year experience

    What they say about their job

    1. Easy to take holidays
    2. Proper sick pay
    3. Employer doesn’t understand what’s happening on the ground
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    January 2020
  • 7.0/10

    Customer service advisor

    • £22,300 per year, working a 38 hour week
    • 25–34 years old
    • More than 3 years experience

    What they say about their job

    1. Four weeks notice of their shifts
    2. Managers don’t change their shifts at short notice
    3. Doesn’t recommend their team
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    January 2020
  • 8.5/10

    Cybersecurity apprentice

    • £16,500 per year, working a 38 hour week
    • 18–20 years old
    • Less than a year experience

    What they say about their job

    1. Have had opportunities to progress
    2. Recommends their team
    3. Employer doesn’t understand what’s happening on the ground
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    December 2019
  • 7.9/10

    Value advisor

    • £18,500 per year, working a 38 hour week
    • 21–24 years old
    • Less than a year experience

    What they say about their job

    1. Recommends their team
    2. Treated with respect
    3. Employer doesn’t understand what’s happening on the ground

    Best thing

    The company

    Worst thing

    The customers

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    December 2019
  • 8.7/10

    Network support

    • £45,000 per year, working a 36 hour week
    • 25–34 years old
    • More than 3 years experience

    What they say about their job

    1. Managers don’t change their shifts at short notice
    2. Easy to take holidays
    3. No paid breaks
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    December 2019
  • 9.1/10

    Customer service

    • £29,000 per year, working a 38 hour week
    • 25–34 years old
    • More than 3 years experience

    What they say about their job

    1. Have had opportunities to progress
    2. Easy to take holidays
    3. Treated with respect
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    December 2019