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BT job reviews

Showing 31 reviews from:

  • Best thing

    The pay and the amount of holiday

    7.9

    Employee, July 2021

  • Best thing

    Benefits and rewards

    Worst thing

    Salary stress

    7.8

    Employee, June 2021

29 more employees left their honest reviews of this employer…

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  • Worst thing

    So micromanaged. You are told when you take breaks, you cant wee without letting someone know. You get into trouble for going for a wee out of break times and you are constant on the phone without time to take a breath after a call has finished. Treated like robots or dogs.

    1.6

    Employee, June 2021

  • Best thing

    Pay

    Worst thing

    Insufficient training
    No career progression
    Nepotism
    Very stressfull

    4.8

    Employee, May 2021

  • Best thing

    Consistency, work practice, training is very thorough and you get constant feedback good or bad.

    Worst thing

    Management- voice is never heard. Sick policy- disciplinary hearing after 3 events even if they were hospital or doctor ordered. Lateness policy- no opportunity to work back the time you missed, even if its a few minutes, pay is deducted. Call handling times- managers are hard in you even if you are only 2 seconds above target despite the nature of the call. There's always something you could have done better and will compare you to other members in the team who are currently hitting targets. Work shift patterns- an example week for me was 8-4:45, then 12:15-9, and 10:15-7, off, 2:15-11, off, 9-5:45. Shifts are all over the place. Only 1 water fountain to fill water bottles/cups/ to get a drink, for over 150employees. Vending machines are in the building but are never working, ways O.O.O

    5.0

    Employee, May 2021

  • Best thing

    Commission, work life balance, development opportunities, income, wellbeing.

    9.5

    Employee, April 2021

  • Best thing

    Variety of work and the people at work.

    10.0

    Employee, April 2021

  • Best thing

    Work life feel balance

    Worst thing

    Working remotely

    10.0

    Employee, April 2021

  • Best thing

    Convenient to travel
    Pay

    Worst thing

    Not treated equally
    Difficult targets to achieve

    3.7

    Customer service advisor, March 2021

  • Best thing

    i work along a brilliant team of guys.

    7.6

    Housekeeper, March 2021

  • Best thing

    the team

    Worst thing

    no support when needed

    7.2

    Employee, March 2021

  • Best thing

    I like the managers and my other colleagues and I do like the benefits we get

    Worst thing

    I hate constantly chasing targets and being made to feel inadequate if you cant meet them

    6.4

    Retentions, March 2021

  • Best thing

    Pay, team players

    Worst thing

    Other departments and systems

    9.3

    Employee, February 2021

  • Best thing

    Working from home.
    Getting paid well for what I do.

    Worst thing

    High stress call centre work.

    6.8

    Customer advisor, February 2021

  • Best thing

    Abitily to work from home, ease to take holidays

    Worst thing

    Travel, system issues, no physical contact, difficulty in getting help

    6.4

    Customer advisor, February 2021

  • Best thing

    People

    Worst thing

    System process and lack of direction from upper management

    6.1

    Connections advisor, February 2021

  • Best thing

    The pay and some colleagues

    Worst thing

    The stress

    5.0

    Customer service advisor, February 2021

  • Best thing

    Being out and a
    Bout

    Worst thing

    Pressure on break downs

    9.1

    Employee, February 2021

  • Best thing

    Out and about

    Worst thing

    Never listened to, just a number

    3.6

    Delivery driver, January 2021

  • Best thing

    The hours

    Worst thing

    Sometimes can be boring

    10.0

    Engineer, January 2021

  • Best thing

    Get to make a difference and help people
    Get to talk to a variety of people
    Very attractive wage and benefits

    Worst thing

    As in all places of work you get immature and disrespectful people
    Alot of business changes not always supporting the customer

    7.2

    Customer advisor, January 2021

  • Best thing

    Double Pensions
    Really high value commissions

    Worst thing

    Tight requirements
    Tight schedule

    9.0

    Customer advisor, December 2020

  • Best thing

    Great place to work and great bonus

    Worst thing

    Angry customers

    8.3

    Sales advisor, December 2020

  • Best thing

    Pay

    Worst thing

    Poor training and other staff being poorly selected during interview process

    4.7

    Customer service, October 2020

  • Best thing

    People opportunities salary

    Worst thing

    Management (the big guys)

    8.9

    Customer advisor, October 2020

  • Best thing

    Good hours

    Worst thing

    Poor building service

    4.2

    Engineering, October 2020

  • Best thing

    Well paid and well supported

    Worst thing

    It’s very mentally demanding

    6.3

    Customer advisor, September 2020

  • Best thing

    Lovely team. Office dog.

    Worst thing

    High staff turnaround.

    6.3

    Administration, September 2020

  • Best thing

    Work - life balance

    Worst thing

    Boring

    8.5

    Advisor, June 2020

  • Best thing

    Work life balance

    Worst thing

    Getting the job done efficiently sometimes due to challenges we have to overcome

    10.0

    Compliance technician, May 2020

  • Best thing

    My colleages

    Worst thing

    Shifting goal posts in terms of performance and targets, threat of 'strikes' leading to disciplinary over things what would be considered a misdemeanor, general stress, lack of meaningful incentive or job satisfaction

    4.2

    Business customer support advisor, December 2019