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BT

bt.com

Breakroom Rating based on 22 job reviews

7.5/10
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We’re different from other job review sites.

Breakroom Ratings are a fair and objective measure of how good an employer is.

Instead of giving us a personal opinion of their workplace, everyone on Breakroom answers the same set of questions about their job.

This means we can measure what jobs are really like at an employer, and you can trust the Breakroom Rating to find out where’s best to work.

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BT job reviews

Find out what BT jobs are really like…

22 BT employees have compared their jobs on Breakroom. Find out what they say about pay, hours, shifts and more.

  • 8.9/10

    OOH

    • £60,000 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Recommends their team
    2. Treated with respect
    3. Bad for people with caring responsibilities

    Best thing

    Payn

    Worst thing

    Nights

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    July 2020
  • 4.9/10

    Customer service advisor

    • £14,000 per year, working a 25 hour week
    • 25 or older
    • 1–3 years experience

    What they say about their job

    1. Four weeks notice of their shifts
    2. No paid breaks
    3. Minimum sick pay
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    July 2020
  • 7.0/10

    Engineer

    • Manages people
    • £30,000 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Safe workplace
    2. Easy to change shifts
    3. Hard to take holidays
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    July 2020
  • 7.8/10

    Advisor

    • £16.32 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Get proper breaks
    2. Safe workplace
    3. Not treated with respect

    Best thing

    people

    Worst thing

    My manager

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    July 2020
  • 8.9/10

    Incident manager

    • £36,700 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Proper sick pay
    2. Have had opportunities to progress
    3. Hard to change shifts

    Best thing

    Customer service

    Worst thing

    Nights

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    June 2020
  • 8.3/10

    Advisor

    • £19,000 per year, working a 30 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. No unpaid extra work
    2. Treated with respect
    3. No paid breaks

    Best thing

    Work - life balance

    Worst thing

    Boring

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    June 2020
  • 10.0/10

    Compliance technician

    • £13.00 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Good for people with caring responsiblities
    2. Not working lots of extra hours
    3. Treated with respect

    Best thing

    Work life balance

    Worst thing

    Getting the job done efficiently sometimes due to challenges we have to overcome

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    May 2020
  • 9.4/10

    Customer service representative

    • £21,000 per year, working a 38 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Easy to take holidays
    2. Have had opportunities to progress
    3. No unpaid extra work
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    May 2020
  • 7.2/10

    Csa

    • £19,000 per year, working a 38 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Recommends their team
    2. Safe workplace
    3. Stressed
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    May 2020
  • 5.8/10

    Sales advisor

    • £18,700 per year, working a 38 hour week
    • 25 or older
    • 1–3 years experience

    What they say about their job

    1. Have had opportunities to progress
    2. Don’t get proper breaks
    3. Stressed

    Best thing

    Commission

    Worst thing

    Micro management

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    May 2020
  • 8.5/10

    Engineer

    • £20.00 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Managers don’t change their shifts at short notice
    2. Get proper breaks
    3. Doesn’t recommend their team
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    April 2020
  • 2.7/10

    Engineer

    • Manages people
    • £13.00 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Employer doesn’t understand what’s happening on the ground
    2. Doing unpaid extra work
    3. Not enough training
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    April 2020
  • 7.2/10

    Call centre advisor

    • £22,000 per year, working a 38 hour week
    • 21–24 years old
    • More than 3 years experience

    What they say about their job

    1. Get proper breaks
    2. No unpaid extra work
    3. No paid breaks
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    March 2020
  • 7.4/10

    Customer Advisor

    • £22,500 per year, working a 38 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Recommends their team
    2. Not stressed
    3. Employer doesn’t understand what’s happening on the ground
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    March 2020
  • 7.4/10

    Loyalty advisor

    • £8,000 per year, working a 16 hour week
    • 18–20 years old
    • Less than a year experience

    What they say about their job

    1. Easy to take holidays
    2. Proper sick pay
    3. Employer doesn’t understand what’s happening on the ground
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    January 2020
  • 7.0/10

    Customer service advisor

    • £22,300 per year, working a 38 hour week
    • 25–34 years old
    • More than 3 years experience

    What they say about their job

    1. Four weeks notice of their shifts
    2. Managers don’t change their shifts at short notice
    3. Doesn’t recommend their team
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    January 2020
  • 8.5/10

    Cybersecurity apprentice

    • £16,500 per year, working a 38 hour week
    • 18–20 years old
    • Less than a year experience

    What they say about their job

    1. Have had opportunities to progress
    2. Recommends their team
    3. Employer doesn’t understand what’s happening on the ground
    Find out more

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    December 2019
  • 7.9/10

    Value advisor

    • £18,500 per year, working a 38 hour week
    • 21–24 years old
    • Less than a year experience

    What they say about their job

    1. Recommends their team
    2. Treated with respect
    3. Employer doesn’t understand what’s happening on the ground

    Best thing

    The company

    Worst thing

    The customers

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    December 2019
  • 8.7/10

    Network support

    • £45,000 per year, working a 36 hour week
    • 25–34 years old
    • More than 3 years experience

    What they say about their job

    1. Managers don’t change their shifts at short notice
    2. Easy to take holidays
    3. No paid breaks
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    December 2019
  • 8.5/10

    Customer service advisor

    • £19,000 per year, working a 38 hour week
    • 25–34 years old
    • Less than a year experience

    What they say about their job

    1. Four weeks notice of their shifts
    2. Have had opportunities to progress
    3. No paid breaks
    Find out more

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    December 2019
  • 3.8/10

    Business customer support advisor

    • £22,500 per year, working a 38 hour week
    • 25–34 years old
    • 1–3 years experience

    What they say about their job

    1. Paid accurately
    2. Hard to change shifts
    3. Employer doesn’t understand what’s happening on the ground

    Best thing

    My colleages

    Worst thing

    Shifting goal posts in terms of performance and targets, threat of 'strikes' leading to disciplinary over things what would be considered a misdemeanor, general stress, lack of meaningful incentive or job satisfaction

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    December 2019
  • 7.9/10

    Sales advisor

    • £17,000 per year, working a 30 hour week
    • 21–24 years old
    • 1–3 years experience

    What they say about their job

    1. Treated with respect
    2. Have had opportunities to progress
    3. Employer doesn’t understand what’s happening on the ground
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    December 2019