BT

So micromanaged. You are told when you take breaks, you cant wee without letting someone know. You get into trouble for going for a wee out of break times and you are constant on the phone without time to take a breath after a call has finished. Treated like robots or dogs.

Pay

Insufficient training
No career progression
Nepotism
Very stressfull

Consistency, work practice, training is very thorough and you get constant feedback good or bad.

Management- voice is never heard. Sick policy- disciplinary hearing after 3 events even if they were hospital or doctor ordered. Lateness policy- no opportunity to work back the time you missed, even if its a few minutes, pay is deducted. Call handling times- managers are hard in you even if you are only 2 seconds above target despite the nature of the call. There's always something you could have done better and will compare you to other members in the team who are currently hitting targets. Work shift patterns- an example week for me was 8-4:45, then 12:15-9, and 10:15-7, off, 2:15-11, off, 9-5:45. Shifts are all over the place. Only 1 water fountain to fill water bottles/cups/ to get a drink, for over 150employees. Vending machines are in the building but are never working, ways O.O.O

Commission, work life balance, development opportunities, income, wellbeing.

Variety of work and the people at work.

Work life feel balance

Working remotely

Convenient to travel
Pay

Not treated equally
Difficult targets to achieve

i work along a brilliant team of guys.

the team

no support when needed

I like the managers and my other colleagues and I do like the benefits we get

I hate constantly chasing targets and being made to feel inadequate if you cant meet them

Pay, team players

Other departments and systems

Working from home.
Getting paid well for what I do.

High stress call centre work.

Abitily to work from home, ease to take holidays

Travel, system issues, no physical contact, difficulty in getting help

People

System process and lack of direction from upper management

The pay and some colleagues

The stress

Being out and a
Bout

Pressure on break downs

Out and about

Never listened to, just a number

The hours

Sometimes can be boring

Get to make a difference and help people
Get to talk to a variety of people
Very attractive wage and benefits

As in all places of work you get immature and disrespectful people
Alot of business changes not always supporting the customer

Double Pensions
Really high value commissions

Tight requirements
Tight schedule

Great place to work and great bonus

Angry customers

Pay

Poor training and other staff being poorly selected during interview process

People opportunities salary

Management (the big guys)

Good hours

Poor building service

Well paid and well supported

It’s very mentally demanding

Lovely team. Office dog.

High staff turnaround.

Work - life balance

Boring

Work life balance

Getting the job done efficiently sometimes due to challenges we have to overcome

My colleages

Shifting goal posts in terms of performance and targets, threat of 'strikes' leading to disciplinary over things what would be considered a misdemeanor, general stress, lack of meaningful incentive or job satisfaction