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BT is a telecommunications company. The services they offer include broadband, TV and mobile networks.

bt.com

What's the average pay for a customer advisor at BT?

The average pay for a customer advisor at BT is between £20.9k and £32.3k per year.

The top paying employers for call and contact centre staff are Legal & General, Royal Mail and Barclays.

Last updated 28 March 2024

What is the Real Living Wage?

The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

Location Real Living Wage
London £13.15
Rest of the UK £12.00

What is the legal minimum wage?

The minimum wage is the legal minimum you must be paid per hour.

Age group Legal minimum wage
23 or older £10.42
21-22 £10.18
18-20 £7.49
Under 18 £5.28
Apprentices £5.28

How we know this

Based on data from 59 people who took the Breakroom Quiz between April 2023 and March 2024.

Who pays call and contact centre staff the most?

Jobs at BT

See more jobs at BT

What are call and contact centre staff saying about pay at BT?

  • Best thing

    Work environment, benefits and pay

    Worst thing

    Poor middle management

    9.9

    BT Network engineer, September 2023

  • Best thing

    It’s secure. Pay is ok

    Worst thing

    Change for change sake without really understanding the impact of it to all areas. Systems are poor. So many different contracts that staff are on so it’s not fair across the board. There are people on part time hours being paid far more than others on full time contracts. New starter contract are far worse

    4.1

    BT Customer assistant, January 2023

  • Best thing

    Team, pay, role & environment

    Worst thing

    The day can become tiresome and unmotivated

    9.4

    BT Customer advisor, December 2022

  • Best thing

    There is a strong union fighting to make things better.

    Worst thing

    Pay

    3.2

    BT Customer advisor, August 2022

  • Best thing

    Pay

    Worst thing

    Lack of support, never actually helping anyone, lack of adequate training and because of lack of support always just on the firing line, no real work/life balance because constantly different shifts

    4.6

    BT Customer service advisor, May 2022

Read more reviews