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DismissBT is a telecommunications company. The services they offer include broadband, TV and mobile networks.
bt.comWhat's the average pay for a customer advisor at BT?
The average pay for a customer advisor at BT is between £20.9k and £32.3k per year.
The top paying employers for call and contact centre staff are Legal & General, Royal Mail and Barclays.
Last updated 28 March 2024
What is the Real Living Wage?
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
Location | Real Living Wage |
---|---|
London | £13.15 |
Rest of the UK | £12.00 |
What is the legal minimum wage?
The minimum wage is the legal minimum you must be paid per hour.
Age group | Legal minimum wage |
---|---|
23 or older | £10.42 |
21-22 | £10.18 |
18-20 | £7.49 |
Under 18 | £5.28 |
Apprentices | £5.28 |
Who pays call and contact centre staff the most?
- Legal & General Pay £21.6k-29.2k per year
- Royal Mail Pay £13.17-15.61 per hour
- Barclays Pay £23.3k-30.8k per year
- StepChange Debt Charity Pay £20.9k-25.9k per year
- SSE Pay £18.4k-29.3k per year
- HSBC Pay £17.7k-27.3k per year
- Natwest Pay £19.9k-28.6k per year
- Starling Bank Pay £11.61-15.27 per hour
- Lloyds Bank Pay £16.5k-27.0k per year
- E.ON Pay £20.1k-26.2k per year
Jobs at BT
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About this pay estimate
CloseThis pay estimate is based on data from 59 BT employees who took the Breakroom Quiz between April 2023 and March 2024.
Take the Breakroom Quiz to compare your job.
What are call and contact centre staff saying about pay at BT?
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Best thing
Work environment, benefits and pay
Worst thing
Poor middle management
BT Network engineer, September 2023
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Best thing
It’s secure. Pay is ok
Worst thing
Change for change sake without really understanding the impact of it to all areas. Systems are poor. So many different contracts that staff are on so it’s not fair across the board. There are people on part time hours being paid far more than others on full time contracts. New starter contract are far worse
BT Customer assistant, January 2023
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Best thing
Team, pay, role & environment
Worst thing
The day can become tiresome and unmotivated
BT Customer advisor, December 2022
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Best thing
There is a strong union fighting to make things better.
Worst thing
Pay
BT Customer advisor, August 2022
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Best thing
Pay
Worst thing
Lack of support, never actually helping anyone, lack of adequate training and because of lack of support always just on the firing line, no real work/life balance because constantly different shifts
BT Customer service advisor, May 2022