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BT call and contact centre staff jobs

How much does BT pay call and contact centre staff per year?

Β£9.49–15.17 from 46 call and contact centre staffs at BT

Compare pay rates at BT

Showing 12 reviews from:

  • Best thing

    the team

    Worst thing

    no support when needed

    7.2

    Employee, March 2021

    • Β£12.00 per hour
    • 25 or older
  • Best thing

    I like the managers and my other colleagues and I do like the benefits we get

    Worst thing

    I hate constantly chasing targets and being made to feel inadequate if you cant meet them

    6.4

    Retentions, March 2021

    • Β£19,000 per year, working a 38 hour week
    • 18–20 years old
  • Best thing

    Pay, team players

    Worst thing

    Other departments and systems

    9.3

    Employee, February 2021

    • Β£28,000 per year, working a 36 hour week
    • 25 or older
  • Best thing

    Working from home.
    Getting paid well for what I do.

    Worst thing

    High stress call centre work.

    6.8

    Customer advisor, February 2021

    • Β£27,400 per year, working a 37 hour week
    • 21–24 years old
  • Best thing

    Abitily to work from home, ease to take holidays

    Worst thing

    Travel, system issues, no physical contact, difficulty in getting help

    6.4

    Customer advisor, February 2021

    • Β£19,300 per year, working a 38 hour week
    • 25 or older
  • Best thing

    The pay and some colleagues

    Worst thing

    The stress

    5.0

    Customer service advisor, February 2021

    • Β£24,000 per year, working a 36 hour week
    • 25 or older
  • Best thing

    Get to make a difference and help people
    Get to talk to a variety of people
    Very attractive wage and benefits

    Worst thing

    As in all places of work you get immature and disrespectful people
    Alot of business changes not always supporting the customer

    7.2

    Customer advisor, January 2021

    • Β£22,500 per year, working a 40 hour week
    • 21–24 years old
  • Best thing

    Double Pensions
    Really high value commissions

    Worst thing

    Tight requirements
    Tight schedule

    9.0

    Customer advisor, December 2020

    • Manages people
    • Β£9.49 per hour
    • 21–24 years old
  • Best thing

    Great place to work and great bonus

    Worst thing

    Angry customers

    8.3

    Sales advisor, December 2020

    • Β£19,000 per year, working a 39 hour week
    • 25 or older
  • Best thing

    Pay

    Worst thing

    Poor training and other staff being poorly selected during interview process

    4.7

    Customer service, October 2020

    • Β£22,000 per year, working a 38 hour week
    • 25 or older
  • Best thing

    People opportunities salary

    Worst thing

    Management (the big guys)

    8.9

    Customer advisor, October 2020

    • Β£21,500 per year, working a 37 hour week
    • 25 or older
  • Best thing

    Well paid and well supported

    Worst thing

    It’s very mentally demanding

    6.3

    Customer advisor, September 2020

    • Β£22,500 per year, working a 37 hour week
    • 25 or older

Current BT call and contact centre staff jobs

BT currently has 327 jobs in:

How BT ranks

BT ranks joint 9th to work for in call and contact centre staff employers

  1. 8 Vodafone
    7.6
  2. 9= BT
    7.5
  3. 9= Sky
    7.5