Customer advisor at BT

People in this role may also be known as call and contact centre staff or sales advisor.

54 workers in this role at BT have taken the survey.

How much does BT pay customer advisors?

Customer advisor at BT
£9.39–15.30
Typical range
£8.72–12.82

Customer advisor employees at BT are typically paid £9.39–15.30 an hour, based on data from 53 employees.

Compare pay rates at BT

What is management like for customer advisor employees at BT?

134 employees told us the worst thing about this job…

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Not great
  • Head office doesn’t understand the frontline

    Do customer advisors think BT head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    27% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 52 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do customer advisors at BT feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    81% of people say they’re treated with respect by their managers

    Based on information from 47 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    I like the managers and my other colleagues and I do like the benefits we get

    Worst thing

    I hate constantly chasing targets and being made to feel inadequate if you cant meet them

    6.4

    Retentions, March 2021

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What are the hours like for customer advisor employees at BT?

134 employees told us the worst thing about this job…

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Not great
  • Hard to choose shifts

    Do customer advisors at BT get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    35% report that their manager gives them enough choice over which shifts they work

    Based on information from 46 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Good
  • Easy to book holiday

    How easy is it for customer advisors to book a holiday at BT?

    Most people find it easy to book holidays

    How we know this

    68% of people report it’s easy to book holidays

    Based on information from 53 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • 4+ weeks notice of shifts

    How much notice do customer advisors get of their shift pattern at BT?

    Most people get 4 weeks notice of when they’re working

    How we know this

    • 2% report getting one week notice or less
    • 2% report getting two weeks notice
    • 2% report getting three weeks notice
    • 70% report getting four weeks notice or more
    • 23% report having a fixed rota

    Based on information from 47 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • No unpaid extra work

    Do customer advisors at BT do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    26% of people report that they do extra work that they don’t get paid for

    Based on information from 47 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Excellent
  • Easy to take sick leave

    How easy is it for customer advisors to take sick leave at BT?

    People find it easy to take sick leave

    How we know this

    75% of people report that it’s easy to take time off if they are sick

    Based on information from 53 job reviews

  • No short notice shift changes

    Do BT managers change customer advisors shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    4% of people say their manager changes their shifts at the last minute

    Based on information from 46 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    Do customer advisors at BT get proper breaks?

    People get proper breaks

    How we know this

    89% of people report that they get to take proper breaks

    Based on information from 53 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People don’t worry about getting enough hours

    Do customer advisors at BT worry about hours?

    People don’t worry about getting enough hours

    How we know this

    0% of people report they worry about getting enough hours

    Based on information from 8 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Here’s a recent review that mentions hours:

  • Best thing

    The hours

    Worst thing

    Sometimes can be boring

    10.0

    Engineer, January 2021

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What is career progression like for customer advisors at BT?

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Good
  • Enough training

    Do customer advisors get enough training when they start at BT?

    Most people get enough training when they start

    How we know this

    71% of people report they got enough training when they started working here

    Based on information from 51 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are customer advisors given support to progress at BT?

    Most people are given support to progress here

    How we know this

    In the last year, 51% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 49 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from customer advisors at BT

13 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Worst thing

    So micromanaged. You are told when you take breaks, you cant wee without letting someone know. You get into trouble for going for a wee out of break times and you are constant on the phone without time to take a breath after a call has finished. Treated like robots or dogs.

    1.6

    Employee, June 2021

  • Best thing

    the team

    Worst thing

    no support when needed

    7.2

    Employee, March 2021

  • Best thing

    I like the managers and my other colleagues and I do like the benefits we get

    Worst thing

    I hate constantly chasing targets and being made to feel inadequate if you cant meet them

    6.4

    Retentions, March 2021

  • Best thing

    Pay, team players

    Worst thing

    Other departments and systems

    9.3

    Employee, February 2021

  • Best thing

    Working from home.
    Getting paid well for what I do.

    Worst thing

    High stress call centre work.

    6.8

    Customer advisor, February 2021

  • Best thing

    Abitily to work from home, ease to take holidays

    Worst thing

    Travel, system issues, no physical contact, difficulty in getting help

    6.4

    Customer advisor, February 2021

  • Best thing

    The pay and some colleagues

    Worst thing

    The stress

    5.0

    Customer service advisor, February 2021

  • Best thing

    Get to make a difference and help people
    Get to talk to a variety of people
    Very attractive wage and benefits

    Worst thing

    As in all places of work you get immature and disrespectful people
    Alot of business changes not always supporting the customer

    7.2

    Customer advisor, January 2021

  • Best thing

    Double Pensions
    Really high value commissions

    Worst thing

    Tight requirements
    Tight schedule

    9.0

    Customer advisor, December 2020

  • Best thing

    Great place to work and great bonus

    Worst thing

    Angry customers

    8.3

    Sales advisor, December 2020

  • Best thing

    Pay

    Worst thing

    Poor training and other staff being poorly selected during interview process

    4.7

    Customer service, October 2020

  • Best thing

    People opportunities salary

    Worst thing

    Management (the big guys)

    8.9

    Customer advisor, October 2020

  • Best thing

    Well paid and well supported

    Worst thing

    It’s very mentally demanding

    6.3

    Customer advisor, September 2020

How BT ranks

BT ranks 9th to work for in call and contact centre staff employers

  1. 4= Sky
    7.4
  2. 9 BT
    7.3
  3. 10= Admiral
    7.2