BT
Customer advisor at BT
People in this role may also be known as call and contact centre staff or sales advisor.
54 workers in this role at BT have taken the survey.
How much does BT pay customer advisors?
Customer advisor employees at BT are typically paid £9.39–15.30 an hour, based on data from 53 employees.
What is management like for customer advisor employees at BT?
134 employees told us the worst thing about this job…
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Head office doesn’t understand the frontline
Do customer advisors think BT head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work
How we know this
27% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they workBased on information from 52 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
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Managers are respectful
Do customer advisors at BT feel treated by respect by their managers?
People feel treated with respect by their managers
How we know this
81% of people say they’re treated with respect by their managersBased on information from 47 job reviews
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Here’s a recent review that mentions management:
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Best thing
I like the managers and my other colleagues and I do like the benefits we get
Worst thing
I hate constantly chasing targets and being made to feel inadequate if you cant meet them
Retentions, March 2021
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Join BreakroomWhat are the hours like for customer advisor employees at BT?
134 employees told us the worst thing about this job…
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Hard to choose shifts
Do customer advisors at BT get to choose the shifts they work?
Most people don’t get enough choice over which shifts they work
How we know this
35% report that their manager gives them enough choice over which shifts they workBased on information from 46 job reviews
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
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Easy to book holiday
How easy is it for customer advisors to book a holiday at BT?
Most people find it easy to book holidays
How we know this
68% of people report it’s easy to book holidaysBased on information from 53 job reviews
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
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4+ weeks notice of shifts
How much notice do customer advisors get of their shift pattern at BT?
Most people get 4 weeks notice of when they’re working
How we know this
- 2% report getting one week notice or less
- 2% report getting two weeks notice
- 2% report getting three weeks notice
- 70% report getting four weeks notice or more
- 23% report having a fixed rota
Based on information from 47 job reviews
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
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No unpaid extra work
Do customer advisors at BT do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work
How we know this
26% of people report that they do extra work that they don’t get paid forBased on information from 47 job reviews
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
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Easy to take sick leave
How easy is it for customer advisors to take sick leave at BT?
People find it easy to take sick leave
How we know this
75% of people report that it’s easy to take time off if they are sickBased on information from 53 job reviews
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No short notice shift changes
Do BT managers change customer advisors shifts at short notice?
Managers don’t change people’s shifts at short notice
How we know this
4% of people say their manager changes their shifts at the last minuteBased on information from 46 job reviews
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
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People get proper breaks
Do customer advisors at BT get proper breaks?
People get proper breaks
How we know this
89% of people report that they get to take proper breaksBased on information from 53 job reviews
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
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People don’t worry about getting enough hours
Do customer advisors at BT worry about hours?
People don’t worry about getting enough hours
How we know this
0% of people report they worry about getting enough hoursBased on information from 8 job reviews
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Here’s a recent review that mentions hours:
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Best thing
The hours
Worst thing
Sometimes can be boring
Engineer, January 2021
What is career progression like for customer advisors at BT?
134 employees told us the worst thing about this job…
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Enough training
Do customer advisors get enough training when they start at BT?
Most people get enough training when they start
How we know this
71% of people report they got enough training when they started working hereBased on information from 51 job reviews
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
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Opportunities to progress
Are customer advisors given support to progress at BT?
Most people are given support to progress here
How we know this
In the last year, 51% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their roleBased on information from 49 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Latest reviews from customer advisors at BT
13 employees left their honest reviews of this employer…
You can read them by joining Breakroom for free today.
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Worst thing
So micromanaged. You are told when you take breaks, you cant wee without letting someone know. You get into trouble for going for a wee out of break times and you are constant on the phone without time to take a breath after a call has finished. Treated like robots or dogs.
Employee, June 2021
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Best thing
the team
Worst thing
no support when needed
Employee, March 2021
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Best thing
I like the managers and my other colleagues and I do like the benefits we get
Worst thing
I hate constantly chasing targets and being made to feel inadequate if you cant meet them
Retentions, March 2021
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Best thing
Pay, team players
Worst thing
Other departments and systems
Employee, February 2021
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Best thing
Working from home.
Getting paid well for what I do.Worst thing
High stress call centre work.
Customer advisor, February 2021
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Best thing
Abitily to work from home, ease to take holidays
Worst thing
Travel, system issues, no physical contact, difficulty in getting help
Customer advisor, February 2021
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Best thing
The pay and some colleagues
Worst thing
The stress
Customer service advisor, February 2021
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Best thing
Get to make a difference and help people
Get to talk to a variety of people
Very attractive wage and benefitsWorst thing
As in all places of work you get immature and disrespectful people
Alot of business changes not always supporting the customerCustomer advisor, January 2021
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Best thing
Double Pensions
Really high value commissionsWorst thing
Tight requirements
Tight scheduleCustomer advisor, December 2020
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Best thing
Great place to work and great bonus
Worst thing
Angry customers
Sales advisor, December 2020
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Best thing
Pay
Worst thing
Poor training and other staff being poorly selected during interview process
Customer service, October 2020
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Best thing
People opportunities salary
Worst thing
Management (the big guys)
Customer advisor, October 2020
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Best thing
Well paid and well supported
Worst thing
It’s very mentally demanding
Customer advisor, September 2020
How BT ranks
BT ranks 9th to work for in call and contact centre staff employers
- 4= Sky
- 9 BT
- 10= Admiral