What it’s like working at British Heart Foundation

51 employees told us the worst thing about this employer…

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Bad
  • Breaks aren’t paid

    Do workers at British Heart Foundation get paid breaks?

    No. People don’t get paid breaks

    How we know this

    91% of people say they don’t get paid breaks

    Based on information from 47 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are paid below market rates

    Does British Heart Foundation pay market rates?

    People are not paid market rates

    How we know this

    89% of people are paid below the typical pay for the type of work they do

    Based on information from 47 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at British Heart Foundation?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 30% report getting one week notice or less
    • 22% report getting two weeks notice
    • 4% report getting three weeks notice
    • 13% report getting four weeks notice or more
    • 30% report having a fixed rota

    Based on information from 23 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People do unpaid extra work

    Do workers at British Heart Foundation do extra work that they don't get paid for?

    Yes. People do unpaid extra work

    How we know this

    77% of people report that they do extra work that they don’t get paid for

    Based on information from 22 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Not great
  • Head office doesn’t understand the frontline

    Do people think British Heart Foundation head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    67% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 43 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Not enough training

    Do people get enough training when they start at British Heart Foundation?

    Most people don’t get enough training when they start

    How we know this

    51% of people report they didn’t get enough training when they started working here

    Based on information from 49 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People feel stressed

    Is it stressful to work at British Heart Foundation?

    Most people feel stressed here

    How we know this

    60% of people say they often feel stressed at work

    Based on information from 45 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People are not paid enough to live on

    Does British Heart Foundation pay enough to live on?

    Most people are not paid enough to live on

    How we know this

    62% of people say they are paid below the Real Living Wage for where they live

    Based on information from 47 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • No career progression

    Are people given support to progress at British Heart Foundation?

    Only some people are given support to progress here

    How we know this

    In the last year, 53% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 49 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Good
  • Easy to change shifts

    How easy is it for British Heart Foundation workers to change shifts?

    Most people find it easy to change shifts

    How we know this

    72% of people report that it’s easy to change shifts if they need to

    Based on information from 18 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Easy to take sick leave

    How easy is it to take sick leave at British Heart Foundation?

    Most people find it easy to take sick leave

    How we know this

    70% of people report that it’s easy to take time off if they are sick

    Based on information from 47 job reviews

  • People enjoy their job

    Do people at British Heart Foundation enjoy their jobs?

    Most people enjoy their job

    How we know this

    59% of people report they enjoy their job

    Based on information from 22 job reviews

  • Good choice of shifts

    Do British Heart Foundation workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    58% report that their manager gives them enough choice over which shifts they work

    Based on information from 19 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Good for parents

    Is working at British Heart Foundation good if you have caring responsibilities?

    Most people say this is a good place to work if you care for a child or other relative

    How we know this

    69% of people who care for a child or other relative report this is a good place to work

    Based on information from 16 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • No short notice shift changes

    Do British Heart Foundation managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    62% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 21 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    Do people at British Heart Foundation get proper breaks?

    Most people get proper breaks

    How we know this

    50% of people report that they get to take proper breaks

    Based on information from 46 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People recommend their team

    Do people at British Heart Foundation recommend working with their team?

    Most people recommend working with their team

    How we know this

    57% of people report that they would recommend working with their immediate team to a friend

    Based on information from 49 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Managers are respectful

    Do people at British Heart Foundation feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    73% of people say they’re treated with respect by their managers

    Based on information from 45 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    Do workers feel well informed about how British Heart Foundation is doing?

    Most people feel well informed about how the company is doing

    How we know this

    71% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 48 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • Easy to book holiday

    How easy is it to book a holiday at British Heart Foundation?

    People find it easy to book holidays

    How we know this

    80% of people report it’s easy to book holidays

    Based on information from 44 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • People get sick pay

    Does British Heart Foundation pay sick pay?

    Yes. People get proper sick pay

    How we know this

    77% of people say they would get paid if they were sick but scheduled to work

    Based on information from 43 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • People don’t worry about getting enough hours

    Do workers at British Heart Foundation worry about hours?

    People don’t worry about getting enough hours

    How we know this

    77% of people report they don’t worry about getting enough hours

    Based on information from 22 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

British Heart Foundation Q+A

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Pay ranges at British Heart Foundation

  1. £8.79–12.59 per hour

  2. £8.20–8.91 per hour

British Heart Foundation job reviews

  • Best thing

    Our team, customers and the cause

    Worst thing

    Staff shortages, too much work, targets

    7.2

    Employee, April 2021

  • Best thing

    Free to improve yourself

    Worst thing

    Miss opportunity to up grade in the company

    5.2

    Employee, September 2021

About

British Heart Foundation is a charity. They raise funds for research into heart and circulatory diseases.

bhf.org.uk

Jobs by location

  1. 5 job openings

  2. 4 job openings

  3. 4 job openings

  4. 4 job openings

  5. 3 job openings

  6. 3 job openings

  7. 2 job openings

  8. 2 job openings

  9. 2 job openings

  10. 2 job openings

  11. 2 job openings

  12. 2 job openings

  13. 2 job openings

  14. 2 job openings

  15. 2 job openings

  16. 2 job openings

  17. 2 job openings

  18. 2 job openings

Handy to know

How much notice do people get of their shifts?

30% report getting one week notice or less
22% report getting two weeks notice
4% report getting three weeks notice
13% report getting four weeks notice or more
30% report having a fixed rota

Based on 23 employees

What contracts are people on?

10% report having zero hours contracts
29% report having low hours contracts (less than 16 hours)
52% report having part time contracts (16-35 hours)
10% report having full time contracts (more than 35 hours)

Based on 21 employees

How are people paid?

43%
by the hour
57%
an annual salary

Based on 51 employees

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