British Gas

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British Gas is an energy and home services provider. They're known for providing gas and electricity.

britishgas.co.uk

British Gas job reviews

Showing 57 reviews

  • Best thing

    I can do whatever I like in the day

    Worst thing

    Boring

    7.3

    British Gas Engineer, January 2024

  • Best thing

    Gaining top knowledge.

    Worst thing

    Stress & pay.

    6.4

    British Gas Employee, January 2024

  • Best thing

    We have all the correct tolls to hand

    Worst thing

    Working under a constant big brother eye and getting told your not doing enough and need to work harder
    Micro management is the worst when you could stick together and get the best out of people

    6.0

    British Gas Employee, October 2023

  • Best thing

    It’s a good company to work for the benefits are good the people are great to work with and you get provided with everything you need.

    Worst thing

    You do get some pressure on job times

    9.7

    British Gas Employee, August 2023

  • Best thing

    Pay

    Worst thing

    Call out and weekends

    9.0

    British Gas Employee, July 2023

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  • Best thing

    Secure in the field. Pension.

    Worst thing

    Stress and customer demands weekends and being on call

    5.0

    British Gas Gas engineer, June 2023

  • Best thing

    Learning

    Worst thing

    Time to tasks always rushed

    7.6

    British Gas Employee, March 2023

  • Best thing

    The people

    Worst thing

    Being understaffed and working when things go wrong and told to do our best

    8.7

    British Gas Customer advisor, June 2022

  • Best thing

    I love my work

    Worst thing

    Bad pay

    10

    British Gas Employee, May 2022

  • Best thing

    Colleagues

    Worst thing

    Higher management have no idea what they are doing, no understanding of front line workers and disrespect, also the treatment of customers is shocking

    4.2

    British Gas Customer service, February 2022

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  • Best thing

    The money is alright

    Worst thing

    Management doing really care about you, higher ups don’t really know what’s going on at the front line. Loyal customers are treated unfairly

    5.5

    British Gas Call handler, February 2022

  • Best thing

    Good training and opportunities to progress into new skills. Plenty of variety in the job. Trusted to get on with minimal supervision

    Worst thing

    Senior management don't have a clue what we do. They just see us as a cost and don't value us

    9.6

    British Gas Employee, January 2022

  • Best thing

    That the team is great and you get the support

    Worst thing

    That you can never get time off

    4.5

    British Gas Employee, November 2021

  • Best thing

    Great shifts and home working

    Worst thing

    Working a Saturday

    9.4

    British Gas Customer service, November 2021

  • Best thing

    Hours, pay and the people I work with.

    Worst thing

    Dealing with complaints.

    8.0

    British Gas Customer advisor, July 2021

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  • Best thing

    Not in one place and you Don know what your going to do each day

    Worst thing

    Micro management

    4.1

    British Gas Engineer, June 2021

  • Best thing

    Pay and benefits

    Worst thing

    The amount of targets

    9.2

    British Gas Customer advisor, June 2021

  • Best thing

    My colleagues

    Worst thing

    Management out of touch

    3.9

    British Gas Customer advisor, April 2021

  • Best thing

    Pension

    Worst thing

    Weekend, bank holiday working and been in call.

    3.0

    British Gas Employee, April 2021

  • Best thing

    The commission

    Worst thing

    Everything else is rubbish

    7.0

    British Gas Customer advisor, April 2021

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  • Best thing

    I love fixing people's heating and hot water issues. I live meeting new people. I love the challenge.

    Worst thing

    Senior leaders killing the company off.

    3.7

    British Gas Field service engineer, April 2021

  • Best thing

    fixing things

    Worst thing

    stress hours weekends

    3.7

    British Gas Employee, April 2021

  • Best thing

    Getting out and meeting people. Helping people.

    Worst thing

    Time restrictions

    6.7

    British Gas Service engineer, April 2021

  • Best thing

    Pay is good

    Worst thing

    Long hours and workload high

    5.5

    British Gas Gas engineer, April 2021

  • Best thing

    Paid each month, work locally

    Worst thing

    Hours, poor management, no pay for bank holidays, working weekends when there is no need for if

    6.2

    British Gas Service engineer, April 2021

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  • Best thing

    Meeting nice people

    Worst thing

    Management haven't got a clue.

    4.3

    British Gas Engineer, March 2021

  • Best thing

    people

    Worst thing

    stats ,changes all the time

    9.2

    British Gas Customer assistant, March 2021

  • Best thing

    Customers satisfaction /pride of my great work

    Worst thing

    Lack of respect from senior management.they know nothing about the actual job.there just too much needless baggage...gas’s fitting and service should be an easy operation to organise,but there’s too much career management nonsense....waste of time and resources most of it

    3.3

    British Gas Engineer, March 2021

  • Best thing

    Managing my own work

    Worst thing

    Management trying to manage my work

    4.3

    British Gas Employee, March 2021

  • Best thing

    regular wages

    Worst thing

    attitude of management

    3.9

    British Gas Service engineer, March 2021

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  • Best thing

    team

    Worst thing

    Slt treating staff badly

    6.0

    British Gas Customer service advisor, March 2021

  • Best thing

    Work 4 days a week

    Worst thing

    Lots to know, slow systems, angry customers

    8.3

    British Gas Customer service, February 2021

  • Best thing

    Variety

    Worst thing

    Senior Leadership want to make things better but are obstinately blind to deep-rooted problems that need fixed

    4.9

    British Gas Appliance engineer, February 2021

  • Best thing

    Customers job satisfaction

    Worst thing

    The company upper management

    5.5

    British Gas Engineer, February 2021

  • Best thing

    Colleagues and customers

    Worst thing

    Upper management, not being listened to. Stupid unrealistic targets.

    3.5

    British Gas Gas engineers, February 2021

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  • Best thing

    Going home and getting payed

    Worst thing

    Managers

    3.0

    British Gas Engineer, February 2021

  • Best thing

    Pay, colleagues

    Worst thing

    Computer
    Higher management
    Targets
    Customer attitude

    6.1

    British Gas Customer assistant, February 2021

  • Best thing

    Own boss without the financial stress

    Worst thing

    Travelling too far from home

    3.3

    British Gas Field service engineer, January 2021

  • Best thing

    Freedom. Being outdoors

    Worst thing

    Horrible head management. Unsociable shift hours. Horrible customers

    6.0

    British Gas Engineer, January 2021

  • Best thing

    Meet lots of different people.

    Worst thing

    Pressure to sell. Time to get job done

    3.7

    British Gas Service engineer, January 2021

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  • Best thing

    Trying to fix things for the customer

    Worst thing

    Trying to meet unrealistic targets

    3.0

    British Gas Gas engineer, December 2020

  • Worst thing

    Too much work for the small number of engineers doing the job.

    7.8

    British Gas Heating engineer, December 2020

  • Best thing

    The lads you work.woth with the same mentallity

    Worst thing

    Bonus hunters, senior leaders, bullying, harassment, intimidation

    3.0

    British Gas Technical gas engineer, December 2020

  • Best thing

    Not stuck in one place all day. Meeting customers.

    Worst thing

    Unrealistic productivity targets and selling targets. Actually there's a target for everything, drives me mad.

    7.3

    British Gas Service engineer, December 2020

  • Best thing

    Existing terms , hours of work . Less in summer , more in winter

    Worst thing

    Threat to remove more time off in summer

    4.5

    British Gas Maintenance technician, December 2020

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  • Best thing

    Working 4 days in the summer

    Worst thing

    Amount of work we have to do and take care of other departments that have taken offshore.

    3.2

    British Gas Engineer, December 2020

  • Best thing

    Feel like just a employee number

    Worst thing

    Work loads and stressed unsettled changes

    8.6

    British Gas Smart energy expert, December 2020

  • Best thing

    Looking after our customers

    Worst thing

    Targets

    4.9

    British Gas Technician, December 2020

  • Best thing

    People
    Shift flexibility
    Overtime opportunities

    Worst thing

    Constant confusing procedure changes
    Overwhelming workload on most days

    7.8

    British Gas Diapatcher, October 2020

  • Best thing

    Pay and pension

    Worst thing

    Stress pressure to sell

    2.0

    British Gas Service engineer, October 2020