5.7

British Gas

Engineer at British Gas

People in this role may also be known as service engineers.

56 workers in this role at British Gas have taken the survey.

How much does British Gas pay engineers?

Engineer at British Gas
£15.14–20.53
Typical range
£10.50–21.33

Engineer employees at British Gas are typically paid £15.14–20.53 an hour, based on data from 56 employees.

Compare pay rates at British Gas

What is management like for engineer employees at British Gas?

152 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do engineers think British Gas head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    4% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 55 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Not great
  • Managers aren’t respectful

    Do engineers at British Gas feel treated by respect by their managers?

    Most people don’t feel treated with respect by their managers

    How we know this

    30% of people say they’re treated with respect by their managers

    Based on information from 47 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    Not in one place and you Don know what your going to do each day

    Worst thing

    Micro management

    4.7

    Employee, June 2021

    • £17.00 per hour
    • 55–64 years old

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What are the hours like for engineer employees at British Gas?

152 employees told us the worst thing about this job…

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Bad
  • Hard to choose shifts

    Do engineers at British Gas get to choose the shifts they work?

    People don’t get enough choice over which shifts they work

    How we know this

    15% report that their manager gives them enough choice over which shifts they work

    Based on information from 40 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Not great
  • Not easy to book holiday

    How easy is it for engineers to book a holiday at British Gas?

    Most people find it hard to book holidays

    How we know this

    44% of people report it’s easy to book holidays

    Based on information from 50 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • People don’t get proper breaks

    Do engineers at British Gas get proper breaks?

    Most people don’t get proper breaks

    How we know this

    44% of people report that they get to take proper breaks

    Based on information from 55 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People do unpaid extra work

    Do engineers at British Gas do extra work that they don't get paid for?

    Sometimes. Most people do unpaid extra work

    How we know this

    74% of people report that they do extra work that they don’t get paid for

    Based on information from 39 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Excellent
  • Easy to take sick leave

    How easy is it for engineers to take sick leave at British Gas?

    People find it easy to take sick leave

    How we know this

    75% of people report that it’s easy to take time off if they are sick

    Based on information from 52 job reviews

  • No short notice shift changes

    Do British Gas managers change engineers shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    8% of people say their manager changes their shifts at the last minute

    Based on information from 37 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • 4+ weeks notice of shifts

    How much notice do engineers get of their shift pattern at British Gas?

    People get 4 weeks notice of when they’re working

    How we know this

    • 3% report getting one week notice or less
    • 0% report getting two weeks notice
    • 0% report getting three weeks notice
    • 98% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 40 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Here’s a recent review that mentions hours:

  • Best thing

    fixing things

    Worst thing

    stress hours weekends

    4.2

    Employee, April 2021

    • £39,500 per year, working a 40 hour week
    • 45–54 years old

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What is career progression like for engineers at British Gas?

152 employees told us the worst thing about this job…

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Bad
  • No career progression

    Are engineers given support to progress at British Gas?

    People aren’t given support to progress here

    How we know this

    In the last year, 20% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 49 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Good
  • Enough training

    Do engineers get enough training when they start at British Gas?

    Most people get enough training when they start

    How we know this

    74% of people report they got enough training when they started working here

    Based on information from 54 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from engineers at British Gas

24 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Not in one place and you Don know what your going to do each day

    Worst thing

    Micro management

    4.7

    Employee, June 2021

    • £17.00 per hour
    • 55–64 years old

  • Best thing

    The customers and my colleagues

    3.8

    Employee, June 2021

    • £39,700 per year, working a 40 hour week
    • 34–44 years old

  • Best thing

    Pension

    Worst thing

    Weekend, bank holiday working and been in call.

    3.7

    Employee, April 2021

    • £40,000 per year, working a 40 hour week
    • 34–44 years old

  • Best thing

    I love fixing people's heating and hot water issues. I live meeting new people. I love the challenge.

    Worst thing

    Senior leaders killing the company off.

    4.2

    Employee, April 2021

    • £37,500 per year, working a 40 hour week
    • 34–44 years old

  • Best thing

    fixing things

    Worst thing

    stress hours weekends

    4.2

    Employee, April 2021

    • £39,500 per year, working a 40 hour week
    • 45–54 years old

  • Best thing

    Getting out and meeting people. Helping people.

    Worst thing

    Time restrictions

    5.9

    Employee, April 2021

    • £32,000 per year, working a 37 hour week
    • 45–54 years old

  • Best thing

    Paid each month, work locally

    Worst thing

    Hours, poor management, no pay for bank holidays, working weekends when there is no need for if

    5.5

    Employee, April 2021

    • £32,000 per year, working a 40 hour week
    • 34–44 years old

  • Best thing

    Meeting nice people

    Worst thing

    Management haven't got a clue.

    4.9

    Employee, March 2021

    • £38,000 per year, working a 38 hour week
    • 25 or older

  • Best thing

    Customers satisfaction /pride of my great work

    Worst thing

    Lack of respect from senior management.they know nothing about the actual job.there just too much needless baggage...gas’s fitting and service should be an easy operation to organise,but there’s too much career management nonsense....waste of time and resources most of it

    4.2

    Engineer, March 2021

    • £36,000 per year, working a 48 hour week
    • 25 or older

  • Best thing

    Managing my own work

    Worst thing

    Management trying to manage my work

    4.9

    Employee, March 2021

    • £34,000 per year, working a 37 hour week
    • 25 or older

  • Best thing

    regular wages

    Worst thing

    attitude of management

    4.6

    Service engineer, March 2021

    • £25,000 per year, working a 37 hour week
    • 25 or older

  • Worst thing

    Just about to be fired and rehired on worse terms

    4.5

    Service engineer, March 2021

    • £36,000 per year, working a 37 hour week
    • 25 or older

  • Best thing

    Variety

    Worst thing

    Senior Leadership want to make things better but are obstinately blind to deep-rooted problems that need fixed

    5.2

    Appliance engineer, February 2021

    • £32,000 per year, working a 40 hour week
    • 25 or older

  • Best thing

    Customers job satisfaction

    Worst thing

    The company upper management

    5.5

    Engineer, February 2021

    • £18.00 per hour
    • 25 or older

  • Best thing

    Going home and getting payed

    Worst thing

    Managers

    4.0

    Employee, February 2021

    • £41,000 per year, working a 45 hour week
    • 25 or older

  • Best thing

    Own boss without the financial stress

    Worst thing

    Travelling too far from home

    4.2

    Field service engineer, January 2021

    • £32,000 per year, working a 40 hour week
    • 25 or older

  • Best thing

    Freedom. Being outdoors

    Worst thing

    Horrible head management. Unsociable shift hours. Horrible customers

    5.8

    Engineer, January 2021

    • £39,500 per year, working a 37 hour week
    • 25 or older

  • Best thing

    Meet lots of different people.

    Worst thing

    Pressure to sell. Time to get job done

    4.5

    Service engineer, January 2021

    • £42,000 per year, working a 40 hour week
    • 25 or older

  • Best thing

    The lads you work.woth with the same mentallity

    Worst thing

    Bonus hunters, senior leaders, bullying, harassment, intimidation

    4.0

    Technical gas engineer, December 2020

    • £39,700 per year, working a 37 hour week
    • 25 or older

  • Best thing

    Not stuck in one place all day. Meeting customers.

    Worst thing

    Unrealistic productivity targets and selling targets. Actually there's a target for everything, drives me mad.

    6.5

    Service engineer, December 2020

    • £36,000 per year, working a 37 hour week
    • 25 or older

  • Best thing

    Existing terms , hours of work . Less in summer , more in winter

    Worst thing

    Threat to remove more time off in summer

    4.9

    Maintenance technician, December 2020

    • £39,000 per year, working a 37 hour week
    • 25 or older

  • Best thing

    Working 4 days in the summer

    Worst thing

    Amount of work we have to do and take care of other departments that have taken offshore.

    4.2

    Engineer, December 2020

    • £39,700 per year, working a 37 hour week
    • 25 or older

  • Best thing

    Feel like just a employee number

    Worst thing

    Work loads and stressed unsettled changes

    7.5

    Smart energy expert, December 2020

    • £26,500 per year, working a 40 hour week
    • 25 or older

  • Best thing

    Pay and pension

    Worst thing

    Stress pressure to sell

    3.1

    Service engineer, October 2020

    • £32,000 per year, working a 37 hour week
    • 25 or older

Latest vacancies for engineers at British Gas

See all British Gas engineer jobs

How British Gas ranks

British Gas ranks 14th to work for in service engineer employers

  1. 12 NHS
    6.2
  2. 13 ADT
    5.9
  3. 14 British Gas
    5.7
See how all the service engineer employers rank