Customer service advisor at British Gas

People in this role may also be known as retail and sales assistants or customer assistant.

5 workers in this role at British Gas have taken the survey.

How much does British Gas pay customer service advisors?

Customer service advisor at British Gas
£11.40–13.75
Typical range
£7.00–10.00

Customer service advisor employees at British Gas are typically paid £11.40–13.75 an hour, based on data from 5 employees.

Compare pay rates at British Gas

What is management like for customer service advisor employees at British Gas?

152 employees told us the worst thing about this job…

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Good
  • Managers are respectful

    Do customer service advisors at British Gas feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    60% of people say they’re treated with respect by their managers

    Based on information from 5 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

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What are the hours like for customer service advisor employees at British Gas?

152 employees told us the worst thing about this job…

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Excellent
  • Easy to book holiday

    How easy is it for customer service advisors to book a holiday at British Gas?

    People find it easy to book holidays

    How we know this

    80% of people report it’s easy to book holidays

    Based on information from 5 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • People get proper breaks

    Do customer service advisors at British Gas get proper breaks?

    People get proper breaks

    How we know this

    100% of people report that they get to take proper breaks

    Based on information from 5 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

Here’s a recent review that mentions hours:

  • Best thing

    Hours, pay and the people I work with.

    Worst thing

    Dealing with complaints.

    6.7

    Employee, July 2021

    • £20,000 per year, working a 33 hour week
    • 45–54 years old

Find out what other people are saying about working at British Gas

What is career progression like for customer service advisors at British Gas?

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Good
  • Opportunities to progress

    Are customer service advisors given support to progress at British Gas?

    Most people are given support to progress here

    How we know this

    In the last year, 60% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 5 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Excellent
  • Enough training

    Do customer service advisors get enough training when they start at British Gas?

    People get enough training when they start

    How we know this

    100% of people report they got enough training when they started working here

    Based on information from 5 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from customer service advisors at British Gas

2 employees left their honest reviews of this employer…

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  • Best thing

    people

    Worst thing

    stats ,changes all the time

    7.9

    Employee, March 2021

    • £26,600 per year, working a 37 hour week
    • 25 or older
  • Best thing

    Pay, colleagues

    Worst thing

    Computer
    Higher management
    Targets
    Customer attitude

    5.5

    Customer assistant, February 2021

    • £26,200 per year, working a 37 hour week
    • 25 or older

How British Gas ranks

British Gas ranks joint 83rd to work for in retail or sales assistant employers

  1. 83= Booths
    5.7
  2. 83= British Gas
    5.7
  3. 83= Holland and Barrett
    5.7