Customer advisor at British Gas

People in this role may also be known as call and contact centre staff or customer service advisor.

26 workers in this role at British Gas have taken the survey.

How much does British Gas pay customer advisors?

Customer advisor at British Gas
£10.45–12.57
Typical range
£8.72–12.82

Customer advisor employees at British Gas are typically paid £10.45–12.57 an hour, based on data from 26 employees.

Compare pay rates at British Gas

What is management like for customer advisor employees at British Gas?

152 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do customer advisors think British Gas head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    9% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 22 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Good
  • Managers are respectful

    Do customer advisors at British Gas feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    74% of people say they’re treated with respect by their managers

    Based on information from 23 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

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What are the hours like for customer advisor employees at British Gas?

152 employees told us the worst thing about this job…

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Not great
  • Hard to choose shifts

    Do customer advisors at British Gas get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    33% report that their manager gives them enough choice over which shifts they work

    Based on information from 9 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Good
  • Easy to book holiday

    How easy is it for customer advisors to book a holiday at British Gas?

    Most people find it easy to book holidays

    How we know this

    52% of people report it’s easy to book holidays

    Based on information from 25 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it for customer advisors to take sick leave at British Gas?

    Most people find it easy to take sick leave

    How we know this

    74% of people report that it’s easy to take time off if they are sick

    Based on information from 23 job reviews

  • 4+ weeks notice of shifts

    How much notice do customer advisors get of their shift pattern at British Gas?

    Most people get 4 weeks notice of when they’re working

    How we know this

    • 0% report getting one week notice or less
    • 0% report getting two weeks notice
    • 0% report getting three weeks notice
    • 56% report getting four weeks notice or more
    • 44% report having a fixed rota

    Based on information from 9 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Excellent
  • No short notice shift changes

    Do British Gas managers change customer advisors shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    0% of people say their manager changes their shifts at the last minute

    Based on information from 9 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    Do customer advisors at British Gas get proper breaks?

    People get proper breaks

    How we know this

    92% of people report that they get to take proper breaks

    Based on information from 25 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • No unpaid extra work

    Do customer advisors at British Gas do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    22% of people report that they do extra work that they don’t get paid for

    Based on information from 9 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Here’s a recent review that mentions hours:

  • Best thing

    Hours, pay and the people I work with.

    Worst thing

    Dealing with complaints.

    6.7

    Employee, July 2021

    • £20,000 per year, working a 33 hour week
    • 45–54 years old

Find out what other people are saying about working at British Gas

What is career progression like for customer advisors at British Gas?

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Bad
  • No career progression

    Are customer advisors given support to progress at British Gas?

    People aren’t given support to progress here

    How we know this

    In the last year, 22% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 18 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Excellent
  • Enough training

    Do customer advisors get enough training when they start at British Gas?

    People get enough training when they start

    How we know this

    81% of people report they got enough training when they started working here

    Based on information from 26 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from customer advisors at British Gas

6 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Hours, pay and the people I work with.

    Worst thing

    Dealing with complaints.

    6.7

    Employee, July 2021

    • £20,000 per year, working a 33 hour week
    • 45–54 years old
  • Best thing

    Pay and benefits

    Worst thing

    The amount of targets

    8.6

    Employee, June 2021

    • £21,000 per year, working a 39 hour week
    • 25–34 years old
  • Best thing

    My colleagues

    Worst thing

    Management out of touch

    3.8

    Employee, April 2021

    • £19,500 per year, working a 34 hour week
    • 45–54 years old
  • Best thing

    The commission

    Worst thing

    Everything else is rubbish

    5.8

    Employee, April 2021

    • £22,500 per year, working a 37 hour week
    • 34–44 years old
  • Best thing

    team

    Worst thing

    Slt treating staff badly

    5.5

    Customer service advisor, March 2021

    • £12,700 per year, working a 20 hour week
    • 25 or older
  • Best thing

    Work 4 days a week

    Worst thing

    Lots to know, slow systems, angry customers

    7.8

    Employee, February 2021

    • £20,000 per year, working a 37 hour week
    • 25 or older

How British Gas ranks

British Gas ranks joint 36th to work for in call and contact centre staff employers

  1. 34= Tesco
    6.1
  2. 36= British Gas
    5.7
  3. 36= Webhelp
    5.7