Why does British Gas get a rating of 5.7?

152 employees at British Gas told us the following about their jobs.

152 employees told us the worst thing about this employer…

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Bad
  • Not easy to change shifts

    How easy is it for British Gas workers to change shifts?

    People find it hard to change shifts

    How we know this

    15% of people report that it’s easy to change shifts if they need to

    Based on information from 80 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Head office doesn’t understand the frontline

    Do people think British Gas head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    7% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 142 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Hard to choose shifts

    Do British Gas workers get to choose the shifts they work?

    People don’t get enough choice over which shifts they work

    How we know this

    21% report that their manager gives them enough choice over which shifts they work

    Based on information from 95 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People feel stressed

    Is it stressful to work at British Gas?

    People feel stressed here

    How we know this

    88% of people say they often feel stressed at work

    Based on information from 146 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Breaks aren’t paid

    Do workers at British Gas get paid breaks?

    No. People don’t get paid breaks

    How we know this

    24% of people say they get paid breaks

    Based on information from 147 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People don’t recommend their team

    Do people at British Gas recommend working with their team?

    Very few people recommend working with their team

    How we know this

    24% of people report that they would recommend working with their immediate team to a friend

    Based on information from 152 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

Not great
  • Not good for parents

    Is working at British Gas good if you have caring responsibilities?

    Most people say this is a bad place to work if you care for a child or other relative

    How we know this

    38% of people who care for a child or other relative report this is a good place to work

    Based on information from 74 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • No career progression

    Are people given support to progress at British Gas?

    Only some people are given support to progress here

    How we know this

    In the last year, 26% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 129 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Managers aren’t respectful

    Do people at British Gas feel treated by respect by their managers?

    Most people don’t feel treated with respect by their managers

    How we know this

    48% of people say they’re treated with respect by their managers

    Based on information from 133 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • People do unpaid extra work

    Do workers at British Gas do extra work that they don't get paid for?

    Sometimes. Most people do unpaid extra work

    How we know this

    59% of people report that they do extra work that they don’t get paid for

    Based on information from 93 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Uninformed about head office

    Do workers feel well informed about how British Gas is doing?

    Only some people feel well informed about how the company is doing

    How we know this

    42% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 132 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Good
  • Easy to book holiday

    How easy is it to book a holiday at British Gas?

    Most people find it easy to book holidays

    How we know this

    55% of people report it’s easy to book holidays

    Based on information from 140 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it to take sick leave at British Gas?

    Most people find it easy to take sick leave

    How we know this

    70% of people report that it’s easy to take time off if they are sick

    Based on information from 135 job reviews

  • People enjoy their job

    Most people enjoy their job

    How we know this

    60% of people who enjoy their job

    Based on information from 15 job reviews

  • Enough training

    Do people get enough training when they start at British Gas?

    Most people get enough training when they start

    How we know this

    75% of people report they got enough training when they started working here

    Based on information from 146 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People get proper breaks

    Do people at British Gas get proper breaks?

    Most people get proper breaks

    How we know this

    51% of people report that they get to take proper breaks

    Based on information from 144 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

Excellent
  • No short notice shift changes

    Do British Gas managers change shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    9% of people say their manager changes their shifts at the last minute

    Based on information from 92 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People are paid enough to live on

    Does British Gas pay enough to live on?

    People are paid enough to live on

    How we know this

    99% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 142 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid market rates

    Does British Gas pay market rates?

    People are paid market rates

    How we know this

    79% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 124 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • 4+ weeks notice of shifts

    How much notice do people get of their shift pattern at British Gas?

    People get 4 weeks notice of when they’re working

    How we know this

    • 4% report getting one week notice or less
    • 1% report getting two weeks notice
    • 0% report getting three weeks notice
    • 88% report getting four weeks notice or more
    • 7% report having a fixed rota

    Based on information from 97 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People get sick pay

    Does British Gas pay sick pay?

    Yes. People get proper sick pay

    How we know this

    91% of people say they would get paid if they were sick but scheduled to work

    Based on information from 149 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • People don’t worry about getting enough hours

    Do workers at British Gas worry about hours?

    People don’t worry about getting enough hours

    How we know this

    5% of people report they worry about getting enough hours

    Based on information from 21 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

About

British Gas is an energy and home services provider. They're known for providing gas and electricity.

britishgas.co.uk

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How British Gas ranks

British Gas ranks 33rd to work for in energy and utility companies

  1. 32 Cadent
    5.8
  2. 33 British Gas
    5.7
  3. 34 Centrica
    5.5

Pay ranges at British Gas

  1. £15.14–20.53 per hour

  2. £14.00–20.27 per hour

  3. £10.45–12.57 per hour

  4. £11.40–13.75 per hour

British Gas job reviews

  • Best thing

    Paid each month, work locally

    Worst thing

    Hours, poor management, no pay for bank holidays, working weekends when there is no need for if

    5.5

    Employee, April 2021

  • Best thing

    Variety

    Worst thing

    Senior Leadership want to make things better but are obstinately blind to deep-rooted problems that need fixed

    5.2

    Appliance engineer, February 2021

Jobs by location

  1. 15 job openings

  2. 13 job openings

  3. 12 job openings

  4. 8 job openings

  5. 7 job openings

  6. 5 job openings

  7. 5 job openings

  8. 5 job openings

  9. 4 job openings

  10. 4 job openings

  11. 4 job openings

  12. 4 job openings

  13. 4 job openings

  14. 3 job openings

  15. 3 job openings

  16. 3 job openings

  17. 3 job openings

  18. 3 job openings

Handy to know

How much notice do people get of their shifts?

4+ weeks 88% report getting four weeks notice or more

Based on 97 employees

What contracts are people on?

Full time 100% report having full time contracts (more than 35 hours)

Based on 20 employees

How are people paid?

An annual salary 88% of people report they get paid an annual salary

Based on 152 employees

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