Customer service assistant at BP
People in this role may also be known as retail and sales assistants or customer assistant.
48 workers in this role at BP have taken the survey.
How much does BP pay customer service assistants?
Customer service assistant employees at BP are typically paid £8.40–9.86 an hour, based on data from 48 employees.
What is management like for customer service assistant employees at BP?
98 employees told us the worst thing about this job…
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Head office doesn’t understand the frontline
Do customer service assistants think BP head office understands what's happening where they work?
People think head office doesn’t understand what’s happening where they work
How we know this
80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they workBased on information from 40 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
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Managers are respectful
Do customer service assistants at BP feel treated by respect by their managers?
People feel treated with respect by their managers
How we know this
75% of people say they’re treated with respect by their managersBased on information from 40 job reviews
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Here’s a recent review that mentions management:
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Best thing
Work from home, good pay, nice team, supportive managers,
Worst thing
Long hours, workloads that often exceeds those hours, no sickness pay, no insurance, no safety net, no redundancy payout and no promotion (was contracted now an NRE)
Inventory control, April 2021
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Join BreakroomWhat are the hours like for customer service assistant employees at BP?
98 employees told us the worst thing about this job…
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Less than 4 weeks notice of shifts
How much notice do customer service assistants get of their shift pattern at BP?
People don’t get 4 weeks notice of when they’re working
How we know this
- 19% report getting one week notice or less
- 27% report getting two weeks notice
- 42% report getting three weeks notice
- 10% report getting four weeks notice or more
- 2% report having a fixed rota
Based on information from 48 job reviews
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
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Not easy to take sick leave
How easy is it for customer service assistants to take sick leave at BP?
Most people find it hard to take sick leave
How we know this
56% of people report that it’s hard to take time off if they are sickBased on information from 39 job reviews
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Good choice of shifts
Do customer service assistants at BP get to choose the shifts they work?
Most people get enough choice over which shifts they work
How we know this
56% report that their manager gives them enough choice over which shifts they workBased on information from 48 job reviews
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
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No short notice shift changes
Do BP managers change customer service assistants shifts at short notice?
Most managers don’t change people’s shifts at short notice
How we know this
59% of people say their manager doesn’t changes their shifts at the last minuteBased on information from 46 job reviews
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
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No unpaid extra work
Do customer service assistants at BP do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work
How we know this
68% of people report that they don’t do extra unpaid workBased on information from 41 job reviews
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
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People don’t worry about getting enough hours
Do customer service assistants at BP worry about hours?
Most people don’t worry about getting enough hours
How we know this
65% of people report they don’t worry about getting enough hoursBased on information from 48 job reviews
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
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Easy to book holiday
How easy is it for customer service assistants to book a holiday at BP?
People find it easy to book holidays
How we know this
80% of people report it’s easy to book holidaysBased on information from 44 job reviews
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
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People get proper breaks
Do customer service assistants at BP get proper breaks?
People get proper breaks
How we know this
76% of people report that they get to take proper breaksBased on information from 38 job reviews
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Here’s a recent review that mentions hours:
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Best thing
Flexible hours and good pay
Worst thing
Some customers can be a bit mean or stressful
Cashier, December 2020
What is career progression like for customer service assistants at BP?
98 employees told us the worst thing about this job…
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No career progression
Are customer service assistants given support to progress at BP?
Only some people are given support to progress here
How we know this
In the last year, 52% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their roleBased on information from 42 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
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Enough training
Do customer service assistants get enough training when they start at BP?
Most people get enough training when they start
How we know this
50% of people report they got enough training when they started working hereBased on information from 46 job reviews
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Latest reviews from customer service assistants at BP
19 employees left their honest reviews of this employer…
You can read them by joining Breakroom for free today.
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Best thing
Contact with the people and to learn some new things
Worst thing
Very Bad managing
Employee, August 2021
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Best thing
Love what I do and staff members are great to work with
Worst thing
Unsure off what is happening in store as staff are last to know
Employee, July 2021
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Best thing
Dealing with unique people and situations everyday and given the freedom to actually relax when all tasks are done.
Worst thing
Working in an very dated environment with customers who will constantly (and understandably) complain about how bad it smells and how old everything is. Moto seriously need to put some money back into their company and will gain a more loyal customer base.
Employee, June 2021
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Best thing
Local and I enjoy meeting the customers
Worst thing
Busy at times and I feel totally drained some days. More staff needed
Employee, June 2021
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Best thing
The team
Worst thing
Poor management not passing on information which is detrimental to your job
Employee, April 2021
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Best thing
Being left to get on with the job without management around
Worst thing
The occasional rude and abusive customers
CSA, March 2021
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Best thing
Iys close to hime
Worst thing
Treated as just a number and seen as an inferior member of staff because you work nights
Employee, March 2021
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Best thing
Not far to travel
Worst thing
Lone working
Sales assistant, February 2021
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Best thing
Bringing customers back into shop
Worst thing
Abuse off customers
Sales assistant, January 2021
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Best thing
Flexible hours and good pay
Worst thing
Some customers can be a bit mean or stressful
Cashier, December 2020
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Best thing
I do what I want when I want nobody to watch over me
Employee, December 2020
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Best thing
Pay, company perks and benefits, discounted lunch, management and team are all lovely
Customer service assistant, November 2020
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Best thing
not a lot
Worst thing
manager
short staffedCashier, October 2020
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Best thing
Set shifts
Worst thing
Other staff moaning about non work related things like the goverment
Cashier, September 2020
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Best thing
the people
Worst thing
The place is always cold
Customer service assistant, August 2020
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Best thing
Regular customers variety of things to do fellow team members
Worst thing
Main manager does not treat all the same and not understanding to needs of her staff . Rotas always last minute and takes ages to approve holidays
Retail assistant, August 2020
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Best thing
Busy all the time and meet some regular good customers
Worst thing
Rude and ignorant and impatient people
Customer service assistant, February 2020
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Best thing
Working with great people
Worst thing
Having to sweep the floor
Customer service assistant, January 2020
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Best thing
Hrs
Worst thing
To many jobs for 1 person
Customer service assistant, September 2019
How BP ranks
BP ranks joint 54th to work for in retail or sales assistant employers