Customer service assistant at BP

People in this role may also be known as retail and sales assistants or CSA.

39 workers in this role at BP have taken the survey.

How much does BP pay customer service assistants?

Customer service assistant at BP
£8.40–9.80
Typical range
£7.00–10.00

Customer service assistant employees at BP are typically paid £8.40–9.80 an hour, based on data from 40 employees.

Compare pay rates at BP

What is management like for customer service assistant employees at BP?

85 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do customer service assistants think BP head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    24% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 34 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do customer service assistants at BP feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    76% of people say they’re treated with respect by their managers

    Based on information from 34 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    Work from home, good pay, nice team, supportive managers,

    Worst thing

    Long hours, workloads that often exceeds those hours, no sickness pay, no insurance, no safety net, no redundancy payout and no promotion (was contracted now an NRE)

    6.3

    Inventory control, April 2021

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What are the hours like for customer service assistant employees at BP?

85 employees told us the worst thing about this job…

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Bad
  • Less than 4 weeks notice of shifts

    How much notice do customer service assistants get of their shift pattern at BP?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 18% report getting one week notice or less
    • 30% report getting two weeks notice
    • 43% report getting three weeks notice
    • 8% report getting four weeks notice or more
    • 3% report having a fixed rota

    Based on information from 40 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Not easy to take sick leave

    How easy is it for customer service assistants to take sick leave at BP?

    Most people find it hard to take sick leave

    How we know this

    48% of people report that it’s easy to take time off if they are sick

    Based on information from 31 job reviews

Good
  • Good choice of shifts

    Do customer service assistants at BP get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    58% report that their manager gives them enough choice over which shifts they work

    Based on information from 40 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • No short notice shift changes

    Do BP managers change customer service assistants shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    34% of people say their manager changes their shifts at the last minute

    Based on information from 38 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • No unpaid extra work

    Do customer service assistants at BP do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    27% of people report that they do extra work that they don’t get paid for

    Based on information from 33 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do customer service assistants at BP worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    33% of people report they worry about getting enough hours

    Based on information from 40 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • Easy to book holiday

    How easy is it for customer service assistants to book a holiday at BP?

    People find it easy to book holidays

    How we know this

    83% of people report it’s easy to book holidays

    Based on information from 36 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • People get proper breaks

    Do customer service assistants at BP get proper breaks?

    People get proper breaks

    How we know this

    81% of people report that they get to take proper breaks

    Based on information from 31 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

Here’s a recent review that mentions hours:

  • Best thing

    Flexible hours and good pay

    Worst thing

    Some customers can be a bit mean or stressful

    8.4

    Cashier, December 2020

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What is career progression like for customer service assistants at BP?

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Good
  • Enough training

    Do customer service assistants get enough training when they start at BP?

    Most people get enough training when they start

    How we know this

    50% of people report they got enough training when they started working here

    Based on information from 38 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are customer service assistants given support to progress at BP?

    Most people are given support to progress here

    How we know this

    In the last year, 51% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 35 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from customer service assistants at BP

17 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Love what I do and staff members are great to work with

    Worst thing

    Unsure off what is happening in store as staff are last to know

    6.4

    Employee, July 2021

  • Best thing

    Dealing with unique people and situations everyday and given the freedom to actually relax when all tasks are done.

    Worst thing

    Working in an very dated environment with customers who will constantly (and understandably) complain about how bad it smells and how old everything is. Moto seriously need to put some money back into their company and will gain a more loyal customer base.

    4.9

    Employee, June 2021

  • Best thing

    Local and I enjoy meeting the customers

    Worst thing

    Busy at times and I feel totally drained some days. More staff needed

    7.0

    Employee, June 2021

  • Best thing

    The team

    Worst thing

    Poor management not passing on information which is detrimental to your job

    6.0

    Employee, April 2021

  • Best thing

    Being left to get on with the job without management around

    Worst thing

    The occasional rude and abusive customers

    10.0

    CSA, March 2021

  • Best thing

    Iys close to hime

    Worst thing

    Treated as just a number and seen as an inferior member of staff because you work nights

    3.5

    Employee, March 2021

  • Best thing

    Not far to travel

    Worst thing

    Lone working

    3.7

    Sales assistant, February 2021

  • Best thing

    Bringing customers back into shop

    Worst thing

    Abuse off customers

    8.5

    Sales assistant, January 2021

  • Best thing

    Flexible hours and good pay

    Worst thing

    Some customers can be a bit mean or stressful

    8.4

    Cashier, December 2020

  • Best thing

    Pay, company perks and benefits, discounted lunch, management and team are all lovely

    9.0

    Customer service assistant, November 2020

  • Best thing

    not a lot

    Worst thing

    manager
    short staffed

    3.1

    Cashier, October 2020

  • Best thing

    Set shifts

    Worst thing

    Other staff moaning about non work related things like the goverment

    6.6

    Cashier, September 2020

  • Best thing

    the people

    Worst thing

    The place is always cold

    8.2

    Customer service assistant, August 2020

  • Best thing

    Regular customers variety of things to do fellow team members

    Worst thing

    Main manager does not treat all the same and not understanding to needs of her staff . Rotas always last minute and takes ages to approve holidays

    4.9

    Retail assistant, August 2020

  • Best thing

    Busy all the time and meet some regular good customers

    Worst thing

    Rude and ignorant and impatient people

    7.6

    Customer service assistant, February 2020

  • Best thing

    Working with great people

    Worst thing

    Having to sweep the floor

    7.4

    Customer service assistant, January 2020

  • Best thing

    Hrs

    Worst thing

    To many jobs for 1 person

    8.2

    Customer service assistant, September 2019

Latest vacancies for customer service assistants at BP

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How BP ranks

BP ranks joint 35th to work for in retail or sales assistant employers

  1. 35= Amazon
    6.4
  2. 35= BP
    6.4
  3. 35= Gap
    6.4