Customer advisor at Boots
People in this role may also be known as retail and sales assistants or customer assistant.
153 workers in this role at Boots have taken the survey.
How much does Boots pay customer advisors?
Customer advisor employees at Boots are typically paid £8.46–9.70 an hour, based on data from 150 employees.
What is management like for customer advisor employees at Boots?
645 employees told us the worst thing about this job…
Find out what it is by joining Breakroom for free today.
Join Breakroom-
Head office doesn’t understand the frontline
Do customer advisors think Boots head office understands what's happening where they work?
People think head office doesn’t understand what’s happening where they work
How we know this
80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they workBased on information from 137 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
-
Managers are respectful
Do customer advisors at Boots feel treated by respect by their managers?
Most people feel treated with respect by their managers
How we know this
64% of people say they’re treated with respect by their managersBased on information from 137 job reviews
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Here’s a recent review that mentions management:
-
Best thing
In a small store it’s great. a group of friends and customers u get to know. Pay is ok compared to alot of other retail/pharmacy based places.
Staff discount is good. If your manager is good then the shops runs well. Not a bad place to work at all. Been very happy in this job.Worst thing
Don’t think it’s as nice in the big stores. Where u don’t get to know everyone so well.
Company discounts and rewards have been reduced over recents years and redundancy’s are happening all over. Lots of red tape that you wouldn’t get in an Independent pharmacy. Not much to complain about though to be honest
Pharmacy dispenser, March 2021
Find out what other people are saying about working at Boots
Thinking of working at Boots?
Join Breakroom to unlock insights about Boots and thousands of other employers.
Join BreakroomWhat are the hours like for customer advisor employees at Boots?
645 employees told us the worst thing about this job…
Find out what it is by joining Breakroom for free today.
Join Breakroom-
Less than 4 weeks notice of shifts
How much notice do customer advisors get of their shift pattern at Boots?
Most people don’t get 4 weeks notice of when they’re working
How we know this
- 41% report getting one week notice or less
- 20% report getting two weeks notice
- 6% report getting three weeks notice
- 15% report getting four weeks notice or more
- 18% report having a fixed rota
Based on information from 147 job reviews
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
-
Easy to book holiday
How easy is it for customer advisors to book a holiday at Boots?
Most people find it easy to book holidays
How we know this
55% of people report it’s easy to book holidaysBased on information from 134 job reviews
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
-
Easy to take sick leave
How easy is it for customer advisors to take sick leave at Boots?
Most people find it easy to take sick leave
How we know this
58% of people report that it’s easy to take time off if they are sickBased on information from 105 job reviews
-
Good choice of shifts
Do customer advisors at Boots get to choose the shifts they work?
Most people get enough choice over which shifts they work
How we know this
58% report that their manager gives them enough choice over which shifts they workBased on information from 145 job reviews
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
-
No short notice shift changes
Do Boots managers change customer advisors shifts at short notice?
Most managers don’t change people’s shifts at short notice
How we know this
63% of people say their manager doesn’t changes their shifts at the last minuteBased on information from 139 job reviews
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
-
No unpaid extra work
Do customer advisors at Boots do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work
How we know this
72% of people report that they don’t do extra unpaid workBased on information from 119 job reviews
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
-
People get proper breaks
Do customer advisors at Boots get proper breaks?
People get proper breaks
How we know this
89% of people report that they get to take proper breaksBased on information from 126 job reviews
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
-
People don’t worry about getting enough hours
Do customer advisors at Boots worry about hours?
People don’t worry about getting enough hours
How we know this
91% of people report they don’t worry about getting enough hoursBased on information from 141 job reviews
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Here’s a recent review that mentions hours:
-
Best thing
Hours
Worst thing
Not enough time to complete workload
Employee, April 2021
Find out what other people are saying about working at Boots
What is career progression like for customer advisors at Boots?
645 employees told us the worst thing about this job…
Find out what it is by joining Breakroom for free today.
Join Breakroom-
No career progression
Are customer advisors given support to progress at Boots?
Only some people are given support to progress here
How we know this
In the last year, 54% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their roleBased on information from 133 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
-
Enough training
Do customer advisors get enough training when they start at Boots?
Most people get enough training when they start
How we know this
64% of people report they got enough training when they started working hereBased on information from 140 job reviews
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Latest reviews from customer advisors at Boots
43 employees left their honest reviews of this employer…
You can read them by joining Breakroom for free today.
Join Breakroom-
Best thing
The people I work with,we've got each others back and help each other out we're a good team and like a little family
Worst thing
Not enough staff as all our hours were cut in 2020 so feel like your doing 3 people's jobs
Employee, September 2021
-
Best thing
The people
Worst thing
Not enough hours in a day and lack of staff
Employee, September 2021
-
Best thing
Some of the people you work with.
Worst thing
The way the customers talk to you. The manager is horrible.
Employee, September 2021
-
Best thing
The people
Worst thing
Stress
Under staffed
Unrealistic duties
Health and safety
No loyalty for staff anymore
Voice not really heard
One rule for one etcEmployee, August 2021
-
Best thing
The customers
Worst thing
How dirty it is.
Employee, July 2021
-
Best thing
The people I work with
Employee, July 2021
-
Best thing
Team I work with in ops
Employee, June 2021
-
Best thing
The staff
Worst thing
Lack of staff
Employee, June 2021
-
Best thing
Everyone is so welcoming, any questions I had when I first started working about the job every employee answered the best they could.
Worst thing
Nothing, the team is welcoming and lovely.
Employee, June 2021
-
Best thing
The colleagues are so welcoming and helpful! Lovely working Atmosphere.
Worst thing
The queue can get scary when it is long.
Employee, June 2021
-
Best thing
Team work staff togetherness
Worst thing
Staff arriving late from break and lunch breaks
Employee, May 2021
-
Best thing
Hours and people
Worst thing
Customers !!!
Employee, May 2021
-
Best thing
Good pay, great staff and most customers treat you with respect.
Worst thing
Favouritism definitely exists and sometimes managers can speak down to you.
Employee, April 2021
-
Best thing
Discount
Worst thing
Not being listened to
Employee, April 2021
-
Best thing
Work as a teammate look after each other if we're ok or need help no only at work but outside is like a big family
Employee, April 2021
-
Best thing
The people I worked with and the customers
Worst thing
Some times there was not enough stock.
Employee, April 2021
-
Best thing
Boots is well know organisation in Uk and the manager and staff are so friendly and helpful and also taught me to learn more things
Customer advisor, April 2021
-
Best thing
The 28th of every month pay day
Worst thing
The manager and too Much pressure
Customer advisor, March 2021
-
Best thing
I have a team that help each other
And i love my jobWorst thing
When there’s lack of staff
Shop assistant, March 2021
-
Best thing
The pay, the break times and easy shift changes
Worst thing
Being expected to do tasks in a short amount of time
Employee, March 2021
-
Best thing
I enjoy working with my colleagues
Employee, March 2021
-
Worst thing
Customers are really mean and can be abusive.
Not enough hours in the work day to complete all the tasks expected. Useless Drs giving out the wrong information to patients or not seeing them so we have to deal with scared, confused and stressed customers.Employee, February 2021
-
Best thing
Work mates
Worst thing
General public ,so rude
Employee, February 2021
-
Best thing
It’s local and the people I work with.
Worst thing
Not having enough staff.
Customer assistant, February 2021
-
Best thing
The people I work with
Worst thing
Too many things to do and not enough time
Customer advisor, February 2021
-
Best thing
Everyday is different busy
Worst thing
The Shifts and the two breaks we have to take which means we are at work for 9 hours yet only get paid for 7 and half
Customer advisor, February 2021
-
Best thing
It was good for 18 years! I enjoyed my job & customer.
Worst thing
The last year was terrible I was expected to do 3 peoples jobs it was getting worse each month so to redundancy life to short to be treated so badly.
Employee, February 2021
-
Best thing
the perks
Worst thing
not enough staff, lack of security to cover a whole day
Employee, February 2021
-
Best thing
Doing delivery
Worst thing
People not wearing a mask
Employee, January 2021
-
Best thing
People I work with
Worst thing
Management, favourtism, stress, safety measures for covid, equality, booking holidays, I could go on
Customer assistant, January 2021
-
Best thing
The team work and customer satisfaction I can give
Worst thing
Lack of staff and support at times from managers
General assistant, January 2021
-
Best thing
The pay and the other staff
Worst thing
Managers, and you have to look at your own back as if a manager says anything to you and it isn’t recorded or written down by another person it didn’t happen and they will come back and stab you in the back
Customer advisor, January 2021
-
Best thing
Rotas are flexible
Worst thing
Long time in between breaks
Christmas temp, December 2020
-
Best thing
Helping customers and working with colleagues
Customer advisor, November 2020
-
Best thing
People I work with
Worst thing
Communication with the management is poor, store manager makes decisions at last minute without telling anyone
Customer advisor, November 2020
-
Best thing
Some staff
Worst thing
Management, favouritism, wrong people in wrong places, not treated by how well you work
Customer assistant, September 2020
-
Best thing
Working with the team
Worst thing
Rude aggressive customers
Sales advisor, August 2020
-
Best thing
The pay and team in store
Worst thing
The senior management
Customer Advisor, March 2020
-
Best thing
People I work with
Worst thing
Not having enough staff/support
Sales assistant, February 2020
-
Best thing
I enjoy helping customers with beauty
Worst thing
Dealing with thieves
Customer advisor, November 2019
-
Best thing
Co-workers
Worst thing
Certain managers don’t care about staff needs to attentions. Massive workload, impossible tasks. Don’t care about opinions to make your job better/more enjoyable
Customer advisor, September 2019
-
Best thing
Fellow workers
Worst thing
Amount of work not enough staff
Customer advisor, September 2019
-
Worst thing
Not knowing what you're doing
Shop assistant, September 2019
How Boots ranks
Boots ranks joint 87th to work for in retail or sales assistant employers
- 87= Boots
- 87= Marks & Spencer
- 87= Next