Boots

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Boots is a retailer. They sell health, beauty and pharmaceutical products.

boots.com

Boots job reviews

Showing 301 reviews

  • Best thing

    The people at work are the best thing about it

    Worst thing

    Managers don’t care about you
    Nothing is run properly
    No one knows what the rules actually are

    1.5

    Boots Employee, February 2024

  • Best thing

    You learn about new brands and products

    Worst thing

    Long opening hours and some rude customers

    2.5

    Boots Assistant manager, February 2024

  • Best thing

    The pay, easy enough to swap shifts/take holidays

    Worst thing

    Lack of flexibility with contract while I’m at university, no HR that is accessible to employees (has to go through a manager)

    7.8

    Boots Customer advisor, February 2024

  • Best thing

    Great work environment, good hours and good flexibility

    Worst thing

    Customers can be mean sometimes

    8.6

    Boots Customer assistant, January 2024

  • Best thing

    how some customers can be so lovely! the training is quite interesting, and being able to learn new stuff about skin care and makeup.

    Worst thing

    the customers can be horrid. very stressful in some periods of the year.

    2.6

    Boots Employee, January 2024

  • Best thing

    The team I work with

    Worst thing

    The telephone never stops

    8.9

    Boots Dispenser, December 2023

  • Best thing

    Helping the customers pick out exactly what they need

    Worst thing

    Managers don’t understand that it can actually be difficult, and don’t help with certain issues

    5.5

    Boots Employee, December 2023

  • Best thing

    it’s chill

    Worst thing

    it’s boring & people are annoying

    6.1

    Boots Customer assistant, December 2023

  • Best thing

    The team

    Worst thing

    Getting shouted at by customers and patients and being stressed

    6.6

    Boots Dispenser, December 2023

  • Best thing

    Easy and not stressful

    Worst thing

    Nothing

    9.5

    Boots Customer advisor, November 2023

  • Best thing

    My team, the nice customers, one of my nice managers

    Worst thing

    Abuse from customers, especially around christmas
    Extreme stress on us as lack of money from head office - we had our overtime cut

    6.0

    Boots Customer advisor, November 2023

  • Best thing

    My team are the best people ever, genuinely such kind and friendly souls. It helps that I work in a small town, everyone knows each other and everyone is generally quite polite. It feels good to know I am helping people also.

    Worst thing

    no complaints after a month of working

    9.9

    Boots Employee, October 2023

  • Best thing

    Working with a wide team

    Worst thing

    High pressure, spoken to rudely, not enough progression roles and salary that doesn’t reflect work

    2.0

    Boots Assistant manager, September 2023

  • Best thing

    Great colleagues, regular customers, not demanding.

    Worst thing

    Not varied, on feet for long periods, can be on your own on tills for large periods.

    7.3

    Boots Customer advisor, September 2023

  • Best thing

    It’s nice to be able to help people and it’s satisfying to do good sales.
    The pay is decent.

    Worst thing

    I work as the only person in the whole boots store on SATURDAYS, besides the 1/2 people working in the shop pharmacy, they are to busy to assist me. The amount to do is unmanageable and customers and constantly frustrated by long queues and the lack of assistance, and all is taken out on me. The shoplifting is insane and make the environment feel very unsafe and incredibly unpleasant. No security guard and the manager of the store is barely around leaving her employed staff rushed of their feet. The shop is dingy, kinda smelly and filthy despite my best efforts to clean it in the little time I’m not dealing with rude customers.

    1.9

    Boots Customer advisor, September 2023

  • Best thing

    I love my job

    Worst thing

    Some people I have to work with and company ethics

    2.4

    Boots Health care assistant, September 2023

  • Best thing

    It's less manual labour than working at a supermarket.

    Worst thing

    Maintenance on utilities is not kept up. The air conditioning broke three years ago, and we regularly have to work in 25*c or higher temps. This is also above the safe storage temperature for some of our products.

    6.0

    Boots Customer assistant, August 2023

  • Best thing

    Its fun, and you get to learn so much about people and medication

    Worst thing

    Occasionally gets blamed by patients if the doctors did not send their prescription

    9.6

    Boots Pharmacy dispenser, August 2023

  • Best thing

    Nothing

    Worst thing

    Everything (EVERYTHING) I want to call in sick every day!!!

    2.6

    Boots Customer advisor, August 2023

  • Best thing

    Customer loyalty and selling

    Worst thing

    Short staff! Not finished job and date checking but customer come first

    1.6

    Boots Customer assistant, July 2023

  • Best thing

    I love to help and make a difference to patients

    Worst thing

    Shoplifting, not being heard

    6.7

    Boots Pharmacy technician, July 2023

  • Best thing

    It’s a much simpler job than others I’ve worked at

    Worst thing

    The lack of in person training I had, unpaid lunches, stress of the job, easily overwhelmed and overloaded during the shift (for those with sensitivities to social interaction). Difficult to change shifts due to lack of staff

    2.4

    Boots Customer advisor, July 2023

  • Best thing

    Learning new things and have the opportunity to train to do more

    Worst thing

    The training takes forever had to restart it because they took too long short staffed and will stick you on the tills for the entire day

    7.5

    Boots Employee, July 2023

  • Best thing

    Everything

    Worst thing

    How demanding it is

    7.5

    Boots Pharmacy dispenser, June 2023

  • Best thing

    The pay

    Worst thing

    The management and the staff.

    1.9

    Boots Employee, May 2023

  • Best thing

    25% off sale

    Worst thing

    Only a half hour break for 8 hours of work

    3.0

    Boots Store colleague, May 2023

  • Best thing

    Good pay for young people

    Worst thing

    Christmas in retail
    Rude customers
    Managers

    6.0

    Boots Employee, May 2023

  • Best thing

    The team

    Worst thing

    Manager and lack of communication. Loyalty wasn’t always there

    6.4

    Boots Customer advisor, May 2023

  • Best thing

    The staff and most customers

    Worst thing

    Some customers, and line manager

    2.6

    Boots Customer advisor, April 2023

  • Best thing

    Colleagues are very friendly and job isnt very stressful

    Worst thing

    Customers can be rude

    8.0

    Boots Customer advisor, April 2023

  • Best thing

    BBS get quarterly allocation of free premium makeup and skincare

    Worst thing

    hitting targets, shifts are badly managed, needing to be in groupchats outside of work

    2.6

    Boots Employee, March 2023

  • Best thing

    the people I work with

    Worst thing

    the lack of safety at work, no lifts

    7.8

    Boots Sales advisor, March 2023

  • Best thing

    I love the patient care and the clinical parts

    Worst thing

    Toxic atmosphere where if you don't fit into the click, you are an outsider

    2.6

    Boots Pharmacy advisor, March 2023

  • Best thing

    Seeing the genuine appreciation of customers when receiving their medication delivery.

    Worst thing

    Management is so unorganised, lazy, unbothered about the well being of their drivers. They do not take drivers suggestions issues or struggles into account and are unappreciative of what drivers have to go through on a daily basis,as long as the jobs are completed they don't care.

    No breaks

    Don't maintain vans or attempt to fix then when issues are reported early.

    1.6

    Boots Employee, March 2023

  • Best thing

    Most of the girls I work with are very lovely and it is nice when you genuinely help a customer/patient with something they need

    Worst thing

    The pharmacist I work with has been horrendous to me from day one. People are quitting left, right, and centre and the company will not hire enough new people to pick up the slack. We are constantly being asked to provide more services while being critically understaffed and this leads to patients being extremely rude to us all the time. Upper management make absolutely no effort to support us and most of the ships I have worked in are absolutely not meeting patient safety standards and are so horribly disorganised and behind on workload

    7.3

    Boots Pharmacy dispenser, March 2023

  • Best thing

    Easy and simple

    Worst thing

    extremely repetitive, boring, and your non-stop walking for the entirety of your shift

    8.3

    Boots Warehouse operative, February 2023

  • Best thing

    Working with a good team of coworker and better than some other jobs I’ve had in terms of friendliness and teamwork

    Worst thing

    The stress customers give you

    6.4

    Boots Customer advisor, February 2023

  • Best thing

    My colleagues

    Worst thing

    Some customers and aggressive thieves

    8.4

    Boots Customer advisor, February 2023

  • Best thing

    Company van

    Worst thing

    Forced overtime lack of management and time off

    3.4

    Boots Employee, February 2023

  • Best thing

    banter with other employees

    Worst thing

    shop is dead from 4am - 11am

    7.3

    Boots Customer advisor, February 2023

  • Best thing

    Job security

    Worst thing

    To many tick box activities and not enough focus on improving operations.

    2.6

    Boots Employee, February 2023

  • Best thing

    If you start as a customer advisor you can always progress to pharmacy and even become a pharmacy technician.

    Worst thing

    Every store I had worked at is extremely understaffed. Have complained as a team to the head office multiple times as it is unsafe for the staff and the patients. Nothing has been done about it. Managers want no involvement in the pharmacy even though they have the training and could easily help.

    3.0

    Boots Pharmacy technician, February 2023

  • Best thing

    The team and the benefits that you get working there.

    Worst thing

    Managers expect one person to do two people’s jobs and then complain when your taking time.

    5.5

    Boots Customer advisor, January 2023

  • Best thing

    The department team I work with.
    Staff discount.

    Worst thing

    Low pay.
    Unpaid breaks and most the time work through breaks unpaid.
    No communication from managers.
    No incentives from managers.
    Managers not present, never see them or know what’s going on.
    Working weekends and bank holidays.
    Short staffed.
    Rotas done short notice and often get changed anyway.
    Doing more than what is expected in job role and getting no more money.
    Heating doesn’t work so always freezing cold.

    2.3

    Boots Pharmacy dispenser, January 2023

  • Best thing

    People I work with
    Friendly atmosphere
    Perks
    Job stability

    Worst thing

    Roster
    Unable to plan well in advance

    8.7

    Boots Customer assistant, January 2023

  • Best thing

    Basically your own boss

    Worst thing

    Times given to deliver

    3.0

    Boots Employee, January 2023

  • Best thing

    It’s a small store therefore stick to my usual things and often see my colleagues

    Worst thing

    Trying to change my shifts or get certain days off. Being expected to do delivery and not getting paid more

    2.8

    Boots Employee, January 2023

  • Best thing

    The staff discount

    Worst thing

    Working 3 jobs for the pay of 1

    1.6

    Boots Employee, January 2023

  • Best thing

    Colleagues, Customers, Some Managers

    Worst thing

    Some managers shout at employees, favouritism,

    3.5

    Boots Employee, January 2023

  • Best thing

    The staff are nice, specifically those that are the same age as me, we all get along well.

    Worst thing

    If you’re doing a full day it’s long and tiring, I can easily walk 5 miles around the shop. Older staff seem to talk behind everyone’s back.

    7.7

    Boots Customer advisor, December 2022