Boots

Claimed profile

Good news! Boots has claimed their Breakroom profile.

They care about what their frontline employees think and want to be a good employer.

Dismiss

Boots is a retailer. They sell health, beauty and pharmaceutical products.

boots.com

Boots job reviews

Showing 257 reviews

  • Best thing

    Discounts, paid holidays and sick days and the pay

    Worst thing

    Sometimes very stressful and upper management don't have your back when it comes to disputes with customers over verbal abuse (abuse happens a lot)

    9.4

    Boots Employee, August 2022

  • Best thing

    Collegues who I work with.

    Worst thing

    Not enough staff sometimes

    9.8

    Boots Employee, August 2022

  • Best thing

    The people that work there

    Worst thing

    Don’t get any recognition or respect and customers are rude

    2.4

    Boots Employee, August 2022

  • Best thing

    Some colleges and patients

    Worst thing

    Lack of staff, support and respect.

    1.2

    Boots Employee, August 2022

  • Best thing

    I have a few colleagues that I've grown really close to and have become great friends

    Worst thing

    Too much stress and expectations of staff are too high

    1.5

    Boots Employee, August 2022

  • Best thing

    The team was really nice before the change in management, which now consists of narcissists

    Worst thing

    Stress

    3.0

    Boots Employee, July 2022

  • Best thing

    Staff are great

    Worst thing

    Pay is minimal

    5.0

    Boots Employee, July 2022

  • Best thing

    Discount
    Weekends off

    Worst thing

    Management - lack of it

    3.0

    Boots Employee, July 2022

  • Best thing

    Èasy, Team are friendly, good discounts

    Worst thing

    Management is useless and disorganised. It's too stressful, the workload is unmanageable, we're always working on tight/impossible deadlines.

    3.2

    Boots Employee, June 2022

  • Best thing

    Fun team

    Worst thing

    Busy, overtime required, little help, no thanks for extra time or effort

    1.6

    Boots Employee, June 2022

  • Best thing

    It works with my schedule as a student

    Worst thing

    Working in retail can be really stressful especially at first when you don’t know where everything is and you don’t know the products very well. Some customers can be very rude and entitled

    9.2

    Boots Employee, June 2022

  • Best thing

    The team who I work with

    Worst thing

    Customers/patients

    8.6

    Boots Employee, June 2022

  • Best thing

    The people I work with.

    Worst thing

    Not enough staff and not enough time or recognition for the work we do

    8.2

    Boots Employee, June 2022

  • Best thing

    The people around you

    Worst thing

    When some of the older workers get younger workers they don’t treat the younger workers with respect

    5.0

    Boots Employee, June 2022

  • Best thing

    The staff

    Worst thing

    The pay and hours

    9.5

    Boots Employee, May 2022

  • Best thing

    The colleagues

    Worst thing

    The customers sometimes

    8.9

    Boots Employee, May 2022

  • Best thing

    My colleagues

    Worst thing

    Management
    Changing rota without talking to you while I was off sick

    1.8

    Boots Employee, April 2022

  • Best thing

    the pay and perks

    Worst thing

    managers and rude staff

    5.5

    Boots Employee, April 2022

  • Best thing

    The people

    Worst thing

    Lack of proper contracts

    7.5

    Boots Employee, April 2022

  • Best thing

    Able to help people
    Establish relationship with patients
    Providing advice to improve customer's life

    Worst thing

    Stress
    Understaffed
    Customer's abuse

    4.6

    Boots Employee, April 2022

  • Best thing

    Good pay

    Worst thing

    Not enough staff

    8.6

    Boots Employee, March 2022

  • Worst thing

    Lack of money vs job role. No time for family. No Christmas off or easter or Bank Holidays

    1.0

    Boots Employee, March 2022

  • Best thing

    I work in the office on my own & manage my own work load.

    1.6

    Boots Employee, March 2022

  • Best thing

    Some of my colleagues

    Worst thing

    Support

    3.7

    Boots Employee, March 2022

  • Best thing

    Set hours , good discounts

    Worst thing

    Pay , doesn't reflect the responsibility

    4.6

    Boots Employee, March 2022

  • Best thing

    My colleagues have become by best friends and family

    Worst thing

    Store and assistant managers talk down to you.
    Area managers are downright rude.
    You feel like your manager is doing you a favour when you have annual leave and you're made to feel guilty.
    Management care more about profit than patient safety.
    Management take staff away and leave you short staffed which comprises patient safety.
    Training is none existent. You get told you have alloted training time but it is too busy to do - managers class trainee dispenser as qualified when counting number of staff.

    1.8

    Boots Employee, March 2022

  • Best thing

    Interacting with different people every day and helping people.

    Worst thing

    Having a bad Manager.

    3.0

    Boots Employee, March 2022

  • Worst thing

    Life balance and low pay

    3.9

    Boots Employee, March 2022

  • Best thing

    Customers

    Worst thing

    Targets, constant change, upper management not appreciating staff

    5.0

    Boots Employee, March 2022

  • Best thing

    Break times and other staff i work with

    Worst thing

    Rude customers, disorganised, manager hardly in, sometimes really short staff and the store cant be run properly so its super stressful and customers get annoyed

    6.0

    Boots Employee, March 2022

  • Best thing

    pleasant hours

    Worst thing

    poor senior management

    7.8

    Boots Employee, March 2022

  • Best thing

    Most of the team that i work with are amazing and very understanding of any problems that i may have. As well as this the pay is good.

    Worst thing

    yes the pay is good - when i get it all given to me. i’ve been underpaid several times in a row. There’s an unbalanced work load from shift to shift. Sometimes you have a million jobs to do, the next shift your stood behind tills for 4 hours.

    6.6

    Boots Employee, March 2022

  • Worst thing

    We are now expected to clock in and out daily. There is a fear culture and a tone of arrogance.

    3.2

    Boots Employee, February 2022

  • Best thing

    Staff discount

    Worst thing

    Pay is unreliable, district managers do not care for staff, head office has no idea what is going on anywhere, people are constantly out of the loop and you role can get changed at a moments notice. No job security.

    4.9

    Boots Employee, February 2022

  • Worst thing

    Stores basically revolve around bullying, racism, sexist behaviour, and cliques. The general attitude is genuinely worse than most children in a school playground. Management completely unwilling to make any changes to improve situation so bullying culture provails in most stores, and cliques dominate the day to day running of the location.

    1.2

    Boots Employee, February 2022

  • Best thing

    Team I work with

    Worst thing

    Head office, management

    1.1

    Boots Employee, February 2022

  • Worst thing

    No staff, not appreciated and just treated as a number, work load too much and it's too easy to make mistakes no matter how hard you try not to because of the pressure. Too much paperwork and silly targets to worry about

    2.4

    Boots Employee, February 2022

  • Best thing

    Friendly staff,management fairly good,not working sundays

    Worst thing

    Expected to do far too much.not being able to finish 1 job.short staffed

    4.1

    Boots Employee, February 2022

  • Best thing

    meeting new people everyday and the staff are lovely

    Worst thing

    the customers

    9.4

    Boots Employee, February 2022

  • Best thing

    Friendly staff good training appreciate health problems

    Worst thing

    Pay

    7.6

    Boots Employee, February 2022

  • Best thing

    I enjoy dispensing medication, and being a community pharmacy, we have some great patients

    3.2

    Boots Employee, February 2022

  • Best thing

    The staff and most of the customers, very friendly atmosphere

    Worst thing

    Management, rude customers, lack of organisation, too much responsibility

    4.1

    Boots Employee, February 2022

  • Best thing

    My team

    Worst thing

    Executive have no idea about working at ground level

    2.5

    Boots Employee, February 2022

  • Best thing

    Flexibility for uni students.

    Worst thing

    Unpaid breaks. Management not resolving conflict between staff.

    8.6

    Boots Employee, February 2022

  • Best thing

    Good rate of pay and great people to work alongside

    Worst thing

    Head office

    9.8

    Boots Employee, February 2022

  • Best thing

    Team, community (regular customers)

    Worst thing

    Not paid enough
    Made to achieve more with restricted hours
    Have to be flexible to the business even as a parent
    Inconsiderate towards staff who are unwell (longterm)

    5.5

    Boots Employee, February 2022

  • Best thing

    I work with a friendly team i

    1.3

    Boots Employee, February 2022

  • Best thing

    Good people (in my team), decent environment

    Worst thing

    colleagues you’ve never met will pull you up on issues and not actually give clear advise on what’s wrong. Training is rushed. Holidays are very hard to book, we work 3 weekends and one late shift a month and can’t book weekends or late shifts off (a late shift is the only time we get a full weekend off). You barely ever get two days off in a row.

    5.5

    Boots Employee, February 2022

  • Best thing

    The people, being able to walk to work, the variety

    Worst thing

    Rude customers, not having enough time or staff to do things

    8.5

    Boots Employee, February 2022

  • Best thing

    The best things about working at Boots is definitely the people your working around.

    Worst thing

    The worst thing about working at Boots is the pay each month, it’s consistently changing even after working the exact hours each month. So many hidden fees that will be taken off your pay each month without any warning.

    2.8

    Boots Employee, January 2022