Booker Group

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Booker is a food & drink wholesaler. Booker Group comprises of Booker Wholesale, Makro Wholesale, Booker Retail Partners, Booker Direct, Classic Drinks, Ritter Courivaud and Best Food Logistics.

booker.co.uk

Booker Group job reviews

Showing 65 reviews

  • Worst thing

    Managers are terrible
    Clear Favouritism
    Lie about over time

    3.0

    Booker Group Customer assistant, March 2024

  • Best thing

    Different every day. More personal customer relations

    Worst thing

    Heavy workload. Very stressful in summer. Stressful management lack of support. Toxic work culture.

    4.1

    Booker Group Employee, February 2024

  • Best thing

    Talking to customers, knowledge of where items are etc

    Worst thing

    Too much demand for pick rate, stress through the shift

    6.4

    Booker Group Branch assistant, January 2024

  • Best thing

    Lots of regular customers, means lots of opportunity to get to know the business owners. Often times they will very kindly offer a discount to their restaurant if they are a caterer.

    Worst thing

    Sometimes customers don’t use the self scanners, meaning we have to manually transfer all of the heavy items and boxes to another trolley while scanning them.

    9.1

    Booker Group Checkout operator, December 2023

  • Best thing

    The people at the job are the best part about it.

    Worst thing

    Manual labour out of date equipment and not enough equipment

    5.5

    Booker Group Order picker, December 2023

  • Best thing

    It’s just something to earn some type of money

    Worst thing

    Everything

    2.1

    Booker Group Employee, September 2023

  • Best thing

    Good shifts

    Worst thing

    Negative attitudes
    Gossiping
    Not enough equipment
    Work environment too hot in summer too cold in winter

    5.0

    Booker Group Employee, August 2023

  • Best thing

    To be truthful nothing

    Worst thing

    People allowed to do nothing while I do the work

    3.0

    Booker Group Branch assistant, June 2023

  • Best thing

    Just working to pay the bills , nothing really special.

    Worst thing

    Not being able to progress!

    8.4

    Booker Group Employee, June 2023

  • Best thing

    Cheap food, mostly everyone there is polite and understanding

    Worst thing

    You're expected to do an unrealistic amount of work, get little recognition for hard work and it's a very anti social job

    8.6

    Booker Group Employee, April 2023

  • Best thing

    Customers, colleagues

    Worst thing

    Management.
    Rotas changing constantly
    Hard workers always get picked on while other people get away with everything.
    Is a toxic enviroment
    End up working more than you are xontraxted and paid for

    1.9

    Booker Group Supervisor, April 2023

  • Best thing

    Half day saturday

    Worst thing

    Toxic supervisor who's a bully and swears all day

    5.0

    Booker Group Stock controller, February 2023

  • Best thing

    The opening hours of the branch
    Close to home

    Worst thing

    Doesn’t pay well
    Hard work for the money

    4.1

    Booker Group Employee, February 2023

  • Best thing

    Good rate per hour

    Worst thing

    Pick rate, mangers do nothing when a problem occurs

    7.1

    Booker Group Warehouse operative, January 2023

  • Best thing

    Great team that make the day better, understanding managers who communicate well, customers are usually always friendly and chatty.

    Worst thing

    Getting behind as have to cover other areas as well as my own.

    10

    Booker Group Branch assistant, December 2022

  • Best thing

    Discounts, share scheme, good team that work well with each other

    Worst thing

    Early starts, lack of correct safety gloves for freezers

    6.4

    Booker Group Branch assistant, December 2022

  • Best thing

    I have a great deal of autonomy in my role and I love my job.

    Worst thing

    Customers who are rude to me or my team.

    9.9

    Booker Group Area manager, December 2022

  • Best thing

    Benefits as a whole, team members and management, customers are lovely 90% of the time too

    Worst thing

    Pay - pay rises are not equal for supervisors as they are for branch assistants. There is less incentive to become management and progress when BA’s get pay rises more often and have less responsibilities within the store. Just because we’re on a salary does not mean we aren’t affected by the cost of living too

    9.2

    Booker Group Supervisor, December 2022

  • Best thing

    Amazing team, management care and want the best for the team. Flexible working, career support and professional development.

    Worst thing

    Can't think of anything.

    10

    Booker Group Administrator, November 2022

  • Best thing

    You get to know the staff and customers on a more personal level and you are listened too if you want to take your break at a certain time

    Worst thing

    You can get stressed very fast if you arent used to a fast paced environment

    6.1

    Booker Group Branch assistant, November 2022

  • Best thing

    Benefits and opportunities for career progression.

    Worst thing

    Long hours, lack of staffing, poor pay for internal promotions

    4.8

    Booker Group Branch manager, October 2022

  • Best thing

    Everything from the members of staff to reduced items avaivalbe to us

    Worst thing

    Customers being rude customers come in when there is 5 minutes left and sometimes management dont understand what we have to do to achieve what we need to achieve

    6.4

    Booker Group Branch assistant, September 2022

  • Best thing

    Staff discount,good members of staff and some customers

    Worst thing

    Understaffed,mangers not doing there jobs properly and people not getting hold responsible for there work not getting done ,no training or really little training giving, the work load , no communication between the departments/members of staff and staff getting different treatment

    7.1

    Booker Group Butcher, August 2022

  • Best thing

    Break time

    Worst thing

    Mangers and work load

    5.0

    Booker Group Picker, August 2022

  • Best thing

    Discounts and offers

    Worst thing

    Pretty much everything else

    7.1

    Booker Group Supervisor, August 2022

  • Best thing

    The other staff and customers

    Worst thing

    The management and the workload

    2.4

    Booker Group Branch assistant, July 2022

  • Best thing

    The team, customers

    Worst thing

    Busy summers

    9.1

    Booker Group Branch assistant, July 2022

  • Best thing

    Some of the other staff

    Worst thing

    Managers dont listern

    4.2

    Booker Group Warehouse operative, July 2022

  • Best thing

    Fun and fast paced place to work. Getting to know the customers on a first name basis.

    Worst thing

    Can be too fast paced sometimes and very busy. Many Bookers (and wholesalers) are understaffed

    9.7

    Booker Group Branch assistant, June 2022

  • Best thing

    Pay

    Worst thing

    Hours. Long day
    No overtime

    1.9

    Booker Group Delivery driver, May 2022

  • Best thing

    People verify of work

    Worst thing

    Supply chain issues

    7.6

    Booker Group Employee, May 2022

  • Best thing

    Work colleagues

    Worst thing

    Long hours .poor management

    1.4

    Booker Group Area manager, March 2022

  • Best thing

    Some colleagues, the location, the physical working environment, tesco discount, progression opportunities and staff events.

    Worst thing

    Staff shortages, higher up management not knowing what it's really like, the wage, the pressure to do overtime, the handling of staff disagreements/conflicts and dirty shop floor.

    6.6

    Booker Group Branch assistant, March 2022

  • Best thing

    Team members good

    Worst thing

    Lack of communication between management

    1.2

    Booker Group Employee, February 2022

  • Best thing

    The customers

    Worst thing

    Long hours, hard work. Huge pressure. Expectations to work overtime and not get paid.

    1.3

    Booker Group Driver, September 2021

  • Best thing

    The colleagues I work with are great

    Worst thing

    The management team

    2.8

    Booker Group Branch assistant, July 2021

  • Best thing

    The weekend and weekly pay

    Worst thing

    Long hours, Forced overtime, poor management

    1.5

    Booker Group Delivery driver, June 2021

  • Best thing

    The discount and fellow colleagues

    Worst thing

    A lot of heavy lifting and not following COVID rules

    4.6

    Booker Group Branch assistant, June 2021

  • Best thing

    My colleagues and the variety of jobs

    Worst thing

    Not enough staff

    8.7

    Booker Group Branch assistant, May 2021

  • Best thing

    Being out on the road

    Worst thing

    Getting used and abused

    1.5

    Booker Group Delivery driver, May 2021

  • Best thing

    Great team, customers friendly and great benefits

    Worst thing

    Sometimes short staffed

    9.6

    Booker Group General assistant, May 2021

  • Best thing

    Friendly staff & customers , uniform & PPE provided . Sociable working hours , staff discount , always busy so never a boring day

    Worst thing

    Can't think of any apart from sore feet from constant walking !

    8.5

    Booker Group Branch assistant, May 2021

  • Best thing

    I like some of the customers and the people I work with

    Worst thing

    Lack of respect from some customers and management don't really care about us. You feel like just a number to them, if you don't turn up you don't get paid unless you make the time up

    4.1

    Booker Group Branch assistant, May 2021

  • Best thing

    The customers, the teammates

    Worst thing

    The management are beyond incapable and the equipment provided is so unsuitable it's almost dangerous

    4.6

    Booker Group Lorry driver, May 2021

  • Best thing

    Colleagues

    Worst thing

    Everything to do with dealing with customers and actual work

    2.8

    Booker Group Employee, April 2021

  • Best thing

    Good hours, good team and keeps me fit

    Worst thing

    Commute

    9.7

    Booker Group Warehouse operative, March 2021

  • Best thing

    The team I work with

    Worst thing

    Sometimes short staffed

    8.8

    Booker Group Branch assistant, March 2021

  • Best thing

    No one is breathing down my neck all day

    Worst thing

    Not enough hours.

    7.6

    Booker Group Delivery driver, March 2021

  • Best thing

    A good opportunity to meet business owners in your local area, whether that be for professional links or just a few friendly faces to ask about local news.

    Worst thing

    Depending on where you are allocated department- and depot-wise, management can be over-demanding and under-supportive when pressured by certain issues.

    4.3

    Booker Group Customer service assistant, February 2021

  • Best thing

    The people

    Worst thing

    Pressures from lack of resources

    4.1

    Booker Group Duty manager, February 2021