Black Country Living Museum

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Black Country Living Museum is an open-air museum in Dudley, West Midlands.

bclm.com

Rating based on 14 employees who took the Breakroom Quiz

About jobs at Black Country Living Museum

Pay

    Okay
  • Only some people are paid a living wage

    Do Black Country Living Museum pay a living wage?

    Some people are not paid a living wage.

    How we know this

    60% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and March 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Needs improving
  • Most people don’t get sick pay

    Do Black Country Living Museum pay sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    90% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do workers at Black Country Living Museum do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    55% of people report that they do extra work that they don’t get paid for.

    Based on data from 11 people who took the Breakroom Quiz between July 2022 and March 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Black Country Living Museum?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 42% of people with changing schedules report getting one week notice or less.
    • 50% of people with changing schedules report getting two weeks notice.
    • 0% of people with changing schedules report getting three weeks notice.
    • 8% of people with changing schedules report getting four weeks notice or more.

    Based on data from 12 people who took the Breakroom Quiz between July 2022 and March 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do workers at Black Country Living Museum worry about hours?

    Some people worry about getting enough hours.

    How we know this

    55% of people report they worry about getting enough hours.

    Based on data from 11 people who took the Breakroom Quiz between July 2022 and March 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do Black Country Living Museum workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    45% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 11 people who took the Breakroom Quiz between July 2022 and March 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Needs improving
  • Shifts get changed at short notice

    Do Black Country Living Museum managers change shifts at short notice?

    Most managers change people’s shifts at short notice.

    How we know this

    75% of people say their manager changes their shifts at the last minute.

    Based on data from 12 people who took the Breakroom Quiz between July 2022 and March 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Needs improving
  • People work a lot more hours than their contract

    Do people work the same number they are contracted for at Black Country Living Museum?

    Most people work a lot more hours than their contact..

    How we know this

    70% of people report working 8 hours or more than their contract.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

Workplace

    Good
  • Most people feel treated with respect

    Do people at Black Country Living Museum feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    100% of people say they’re treated with respect by their managers.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Some people are stressed

    Is it stressful to work at Black Country Living Museum?

    Some people feel stressed here.

    How we know this

    58% of people say they often feel stressed at work.

    Based on data from 12 people who took the Breakroom Quiz between July 2022 and March 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do people at Black Country Living Museum enjoy their jobs?

    Most people enjoy their job.

    How we know this

    80% of people report they enjoy their job.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and February 2024.

  • Okay
  • Only some people recommend their team

    Do people at Black Country Living Museum recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    50% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 12 people who took the Breakroom Quiz between July 2022 and March 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do people get enough training when they start at Black Country Living Museum?

    Some people did’t get enough training when they started.

    How we know this

    58% of people report they didn’t get enough training when they started working here.

    Based on data from 12 people who took the Breakroom Quiz between July 2022 and March 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Needs improving
  • Most people don’t get support to progress

    Are people given support to progress at Black Country Living Museum?

    Most people aren’t given support to progress here.

    How we know this

    In the last year, 80% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and March 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think Black Country Living Museum head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and March 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how Black Country Living Museum is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    42% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 12 people who took the Breakroom Quiz between July 2022 and March 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

How Black Country Living Museum ranks

Black Country Living Museum ranks 20th to work for out of museums.

  1. 19 Yorkshire Sculpture Park
    5.5
  2. 20 Black Country Living Museum
    4.7
  3. 21 Hampshire Cultural Trust
    3.6

Rankings are based on Breakroom Ratings for employers with 5 or more Breakroom Quiz responses, accurate as of 18 June 2024.

Black Country Living Museum job reviews

  • Best thing

    It’s a fantastic place to work if you’re passionate about local history and want a fun job. There’s lots of opportunities to try new things and it’s a relaxed job that lets you explore history and performance in one.

    Worst thing

    No career progression within the historic character team, lack of appreciation for the free work put in to ensure the history is interpreted for the public. Pay is below what the workload can be if you’re passionate about historic interpretation.

    7.0

    Black Country Living Museum Employee, February 2024

  • Best thing

    Everyone is friendly dly

    Worst thing

    Pressure and stress

    6.7

    Black Country Living Museum Team member, March 2023

Jobs by location

  1. 1 job opening

Handy to know

How are people paid?

By the hour 92% of people report they get paid by the hour.

Based on 12 Black Country Living Museum employees

How much notice do people get of their shifts?

42% of people with changing schedules report getting one week notice or less.
50% of people with changing schedules report getting two weeks notice.
8% of people with changing schedules report getting four weeks notice or more.

Based on 12 Black Country Living Museum employees

What contracts are people on?

Zero hours 90% report having zero hours contracts.

Based on 10 Black Country Living Museum employees