Barclays job reviews

Showing 29 reviews

• Best thing

  Good environment

  Worst thing

  Just feels like very long hours

  9.7

  Barclays Customer advisor, January 2023

• Best thing

  Dealing with the public face to face in the branch

  Worst thing

  Dealing with the public on the phones

  8.0

  Barclays Customer assistant, January 2023

• Best thing

  Nice manager

  Worst thing

  Being on the phone

  9.7

  Barclays Customer advisor, November 2022

• Worst thing

  For such a big company with policies to be diverse and inclusive, for dynamic working and flexible working and values they follow including respect integrity and stewardship - they don't help people or display the values. Power is given to the wrong people and I don't think higher ups know what's going on.

  1.3

  Barclays Employee, November 2022

• Best thing

  My immediate team

  Worst thing

  Higher management in their ivory tower, lack of staff on the ground, inbound taking priority over face to face customers, not enough time to do my job properly

  6.1

  Barclays Cashier, August 2022

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• Best thing

  Benefits for private health

  Worst thing

  Presure for sales

  2.7

  Barclays Cashier, March 2022

• Best thing

  The pay is good for what we do. The staff are friendly, the management are transparent around staffing, the direction the bank are moving in, they’re open and honest about everything that’s going on.

  Worst thing

  Abusive customers… although few and far between. Other colleagues under-perfoming.

  9.0

  Barclays Customer care specialist, February 2022

• Best thing

  Colleagues at the same level (not management)

  Worst thing

  Managers not knowing how to manage. Being told to challenge decisions that don't work, then being shot down and ignored.

  1.8

  Barclays Customer advisor, February 2022

• Worst thing

  Micromanagement
  Being treated differently to others
  Witnessing bulling , whistleblowing and no action taken

  2.0

  Barclays Customer advisor, December 2021

• Best thing

  Friendly place with various benefits

  Worst thing

  There are no bad points

  10

  Barclays Customer service, December 2021

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• Best thing

  6 months full sick pay
  Death in service benefit
  Pension

  Worst thing

  Always short staffed
  Expected to do other people's work when they don't complete it
  Micromanage
  Treated like a kid at school
  Targets , they call them aspirations now instead of targets 🤣

  1.8

  Barclays Customer advisor, September 2021

• Best thing

  The people/clients

  Worst thing

  Force to take a role or lose your job

  3.5

  Barclays PA, July 2021

• Best thing

  Daytime hours

  Worst thing

  Banks pushing people to online and app.

  7.3

  Barclays Employee, July 2021

• Best thing

  Friends I have made

  Worst thing

  Stressful , you are treated as a number nor an individual

  2.0

  Barclays Cashier, July 2021

• Best thing

  Great colleagues

  Worst thing

  Failing technology
  Leadership failing to understand what’s going on at branch level

  8.3

  Barclays Customer advisor, July 2021

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• Best thing

  Colleagues

  Worst thing

  Being constantly on the phone on call after call. Not having enough time to help customers

  8.0

  Barclays Employee, June 2021

• Best thing

  I feel valued and trusted and I am paid well for the job role I have. I feel that Barclays really cares and looks after their staff.
  I undertake training every week so that I am constantly increasing my knowledge and growing within my role.

  Worst thing

  Frustration with systems and dealing with nasty customers.

  9.9

  Barclays Employee, May 2021

• Best thing

  The staff I work with

  Worst thing

  The stress
  The abuse from customers
  The lack of understanding from the higher ups- they are more interested in their vision than what customers telling them

  2.5

  Barclays Customer service, May 2021

• Best thing

  The people

  Worst thing

  To do job meed to work at 119% minimum

  9.7

  Barclays Team leader, April 2021

• Best thing

  Helping people when they feel there is nothing can be done. Stopping fraudsters

  Worst thing

  The pressure of the job

  9.6

  Barclays Employee, April 2021

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• Best thing

  Security - fraud isn’t reducing any time soon

  Worst thing

  The shifts, the amount of work, the changes without proper information, the pay, the micro management

  7.3

  Barclays Employee, April 2021

• Best thing

  The flexibility that is available now is much better for those who are happy to move to the new hybrid role.

  Worst thing

  Taking telephony calls even though I had not signed up to the hybrid role. Low pay considering what is expected of the role. Hard to progress for part time employees.

  4.8

  Barclays Essential banker, March 2021

• Best thing

  I can work from home

  Worst thing

  Customers

  9.0

  Barclays Complaints handler, March 2021

• Best thing

  Lovely colleagues, nice friendly customers

  Worst thing

  Backstabbing
  Micro management

  2.0

  Barclays Cashier, March 2021

• Best thing

  Good benefits

  Worst thing

  No progression
  No training

  2.6

  Barclays Personal assistant, December 2020

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• Best thing

  The nice and the regular customers

  Worst thing

  Snotty customer attitudes

  8.3

  Barclays Essential banker, September 2020

• Best thing

  Pay
  Job security

  Worst thing

  Rude customers who look down on you
  Terrible management

  6.2

  Barclays Premier banker, August 2020

• Best thing

  People I work with
  Benefits

  Worst thing

  Pressure
  Treated like children

  6.2

  Barclays Customer service associate, July 2020

• Best thing

  The pay

  Worst thing

  Constant feedback saying you're not doing something correct even when you tailor yourself to it and 4 on 4 off shift pattern is a killer

  9.1

  Barclays Apprentice, July 2020