Barclays

Daytime hours

Banks pushing people to online and app.

Friends I have made

Stressful , you are treated as a number nor an individual

Great colleagues

Failing technology
Leadership failing to understand what’s going on at branch level

Colleagues

Being constantly on the phone on call after call. Not having enough time to help customers

I feel valued and trusted and I am paid well for the job role I have. I feel that Barclays really cares and looks after their staff.
I undertake training every week so that I am constantly increasing my knowledge and growing within my role.

Frustration with systems and dealing with nasty customers.

The staff I work with

The stress
The abuse from customers
The lack of understanding from the higher ups- they are more interested in their vision than what customers telling them

The people

To do job meed to work at 119% minimum

Helping people when they feel there is nothing can be done. Stopping fraudsters

The pressure of the job

Security - fraud isn’t reducing any time soon

The shifts, the amount of work, the changes without proper information, the pay, the micro management

The flexibility that is available now is much better for those who are happy to move to the new hybrid role.

Taking telephony calls even though I had not signed up to the hybrid role. Low pay considering what is expected of the role. Hard to progress for part time employees.

I can work from home

Customers

Lovely colleagues, nice friendly customers

Backstabbing
Micro management

Lack of respect from colleagues

Good benefits

No progression
No training

The nice and the regular customers

Snotty customer attitudes

Pay
Job security

Rude customers who look down on you
Terrible management

People I work with
Benefits

Pressure
Treated like children

The pay

Constant feedback saying you're not doing something correct even when you tailor yourself to it and 4 on 4 off shift pattern is a killer