Barclays
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DismissBarclays is a bank. They provide personal banking, corporate banking, wealth and investment management services.
barclays.co.ukWhat’s the average pay for a customer service advisor at Barclays?
The average pay for a customer service advisor at Barclays is between £23.3k and £33.0k per year.
The top paying employers for customer service assistants are Transport for London, Avanti West Coast and Barclays.
Last updated 29 August 2025
What is the Real Living Wage?
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
| Location | Real Living Wage |
|---|---|
| London | £13.85 |
| Rest of the UK | £12.60 |
What is the legal minimum wage?
The minimum wage is the legal minimum you must be paid per hour.
| Age group | Legal minimum wage |
|---|---|
| 21 or older | £12.21 |
| 18-20 | £10.00 |
| Under 18 | £7.55 |
| Apprentices | £7.55 |
Who pays customer service assistants the most?
- Transport for London Pay £25.8k-44.1k per year
- Avanti West Coast Pay £14.89-17.06 per hour
- Barclays Pay £23.3k-33.0k per year
- Natwest Group Pay £23.5k-31.3k per year
- Lloyds Bank Pay £18.3k-28.8k per year
- HMRC Pay £24.7k-29.6k per year
- HSBC Pay £22.8k-27.7k per year
- DHL Pay £11.76-14.64 per hour
- Santander Pay £21.3k-28.3k per year
- Lidl Pay £12.41-13.99 per hour
Jobs at Barclays
What are customer service assistants saying about pay at Barclays?
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Best thing
Pay, private health care, bonuses
Worst thing
Even if you are disabled or have diagnoses everything is 'only a recommendation'. Sickness leniency is a joke if you have conditions that will obviously make you be off more, expect warnings.
Customer care at Barclays, May 2025
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Best thing
The status
Worst thing
Pay, travel, bad management
Personal banker at Barclays, January 2024
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Best thing
Working in a bank gives you a skill set of financial literacy you would never learn in a classroom
Worst thing
Not enough pay
Fraud investigator at Barclays, October 2023
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Best thing
Helping customers and colleagues
Worst thing
They don't care about staff. You're just a number to them. All the policies and procedures to appear as though they are inclusive and helpful and care - but they don't practice what they preach. It's wildly discussed through colleagues about how poor it is. Pay increase based on performance so isn't in line with the cost of living increasing. Expected to be in earlier but don't get paid for it. Some of the leaders are not that, they don't lead they just dictate. Could help but they don't.
Specialist customer care at Barclays, March 2023
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Best thing
The pay is good for what we do. The staff are friendly, the management are transparent around staffing, the direction the bank are moving in, they’re open and honest about everything that’s going on.
Worst thing
Abusive customers… although few and far between. Other colleagues under-perfoming.
Customer care specialist at Barclays, February 2022