Barclays
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DismissBarclays is a bank. They provide personal banking, corporate banking, wealth and investment management services.
barclays.co.ukWhat's the average pay for a customer service at Barclays?
The average pay for a customer advisor at Barclays is between £11.36 and £15.29 per hour.
The top paying employers for call and contact centre staff are Royal Mail, Barclays and First Direct.
Last updated 5 May 2023
What is the Real Living Wage?
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
| Location | Real Living Wage |
|---|---|
| London | £11.95 |
| Rest of the UK | £10.90 |
What is the legal minimum wage?
The minimum wage is the legal minimum you must be paid per hour.
| Age group | Legal minimum wage |
|---|---|
| Under 18 | £5.28 |
| 18-20 | £7.49 |
| 21-22 | £10.18 |
| 23 or older | £10.42 |
Who pays call and contact centre staff the most?
- Royal Mail Pay £11.00–14.46 per hour
- Barclays Pay £11.36–15.29 per hour
- First Direct Pay £10.12–15.16 per hour
- Legal & General Pay £10.82–15.48 per hour
- EDF Energy Pay £10.56–14.59 per hour
- DHL Pay £10.68–14.04 per hour
- Starling Bank Pay £11.25–15.31 per hour
- FedEx Pay £10.24–12.97 per hour
- Allianz Pay £11.43–12.67 per hour
- American Express Pay £10.96–12.97 per hour
Jobs at Barclays
What are call and contact centre staff saying about pay at Barclays?
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Best thing
Helping customers and colleagues
Worst thing
They don't care about staff. You're just a number to them. All the policies and procedures to appear as though they are inclusive and helpful and care - but they don't practice what they preach. It's wildly discussed through colleagues about how poor it is. Pay increase based on performance so isn't in line with the cost of living increasing. Expected to be in earlier but don't get paid for it. Some of the leaders are not that, they don't lead they just dictate. Could help but they don't.
Barclays Employee, March 2023
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Best thing
The pay is good for what we do. The staff are friendly, the management are transparent around staffing, the direction the bank are moving in, they’re open and honest about everything that’s going on.
Worst thing
Abusive customers… although few and far between. Other colleagues under-perfoming.
Barclays Customer care specialist, February 2022
-
Best thing
6 months full sick pay
Death in service benefit
PensionWorst thing
Always short staffed
Expected to do other people's work when they don't complete it
Micromanage
Treated like a kid at school
Targets , they call them aspirations now instead of targets 🤣Barclays Customer advisor, September 2021
-
Best thing
Security - fraud isn’t reducing any time soon
Worst thing
The shifts, the amount of work, the changes without proper information, the pay, the micro management
Barclays Employee, April 2021
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Best thing
The flexibility that is available now is much better for those who are happy to move to the new hybrid role.
Worst thing
Taking telephony calls even though I had not signed up to the hybrid role. Low pay considering what is expected of the role. Hard to progress for part time employees.
Barclays Essential banker, March 2021