B&Q

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B&Q is a retailer. They sell DIY products.

diy.com

B&Q job reviews

Showing 192 reviews

  • Best thing

    The team I work with

    Worst thing

    Terrible management and bad pay compared to similar jobs in the same industry

    6.8

    B&Q Employee, March 2024

  • Best thing

    The people I work with

    Worst thing

    Communication between staff can be difficult due to lack of knowledge

    4.2

    B&Q Employee, March 2024

  • Best thing

    Freedom and trust to do my job without hassle

    Worst thing

    Lack of staff

    8.8

    B&Q Retail assistant, January 2024

  • Best thing

    Nothing

    Worst thing

    We are just a number 🧐 they don’t care about us or our mental health unfortunately

    1.9

    B&Q Customer advisor, December 2023

  • Best thing

    Problem solving a new problem especially technical problems

    Worst thing

    Large amounts of manual labour , whilst being over worked, with bias between management and fellow collegues

    1.3

    B&Q Customer assistant, December 2023

  • Best thing

    People you work with

    Worst thing

    Way managers want to run the store , not practical

    1.9

    B&Q Employee, November 2023

  • Best thing

    The varied activities and customers

    2.6

    B&Q Customer advisor, September 2023

  • Best thing

    Having a decent support network with my department of people who understand your issues or questions you may have.

    Worst thing

    The fact that we get blamed fir issues customers face when we've gone out of our way to order or design exactly what they wanted. Secondly, customer services or escalations nearly always seem to cause more problems then solve.

    7.5

    B&Q Employee, August 2023

  • Best thing

    My team are lovely and chatty, can always have a laugh.
    Paid breaks, good timings for the breaks and lunch.

    Worst thing

    3 strikes and out policy for illness

    9.4

    B&Q Customer advisor, August 2023

  • Best thing

    Colleagues

    Worst thing

    Management , overworked .

    3.0

    B&Q Employee, July 2023

  • Best thing

    Dealing with customers and having a laugh with the people you work for

    Worst thing

    Delivering in the worst elements of weather,
    Trying to fill time when on site on a spare day

    4.1

    B&Q Employee, July 2023

  • Best thing

    Colleagues

    Worst thing

    Pay and the way we are treated and over worked

    1.0

    B&Q Customer advisor, June 2023

  • Best thing

    The staff I work with and meeting new customers

    Worst thing

    No great communication with managers

    6.0

    B&Q Retail assistant, June 2023

  • Best thing

    The pay
    the people
    easy paced not stressful

    Worst thing

    repetition

    8.4

    B&Q Checkout operator, May 2023

  • Best thing

    The team

    Worst thing

    Other department managers

    5.0

    B&Q Sales advisor, April 2023

  • Best thing

    I’m relied on, and have knowledge others don’t which allows me to help and progress further

    Worst thing

    Late shifts, antisocial hours on weekends and lack of structure in management

    6.8

    B&Q Employee, April 2023

  • Best thing

    The discount

    Worst thing

    The way the manger talk/ treat you. The work load. The chaging of when you have to come In and stay late

    3.0

    B&Q Employee, March 2023

  • Best thing

    The actual job itself, designing kitchens and bathrooms. Using the software.

    Worst thing

    The people, general public as they are so rude and the people I work with.Theyre often lazy and don't get picked up on it and it's a very stressful environment.

    2.0

    B&Q Employee, February 2023

  • Best thing

    It is relaxed

    Worst thing

    The amount of work for one person

    9.1

    B&Q Customer assistant, January 2023

  • Best thing

    It’s so rewarding

    Worst thing

    My feet hurt

    9.4

    B&Q Customer advisor, January 2023

  • Best thing

    Like working on biy department

    Worst thing

    Never lose someone as they don't understand how hard it is for you.

    1.5

    B&Q Cashier, January 2023

  • Best thing

    the people I work with
    15min break paid for a 4hr shift
    1hr lunch unpaid

    Worst thing

    take 3 sicknesses they can dismiss you

    9.5

    B&Q Customer advisor, December 2022

  • Best thing

    Reasonable pay

    Worst thing

    Often no overtime available (so not helpful during breaks from uni); managers expect you to be very flexible with working shifts and push for you to work every weekend when you’re not entirely flexible during the week. Management mostly help their own departments and let others in store struggle. Very difficult to get any increase in contracted hours (unless you agree to work all weekend, every weekend)

    5.5

    B&Q Customer advisor, November 2022

  • Best thing

    No dealing with customers

    Worst thing

    The work

    8.4

    B&Q Employee, November 2022

  • Best thing

    Helping customers, laid back not hard and high pay

    Worst thing

    Heavy objects to stock on shelves wearing safety boots

    9.8

    B&Q Customer assistant, November 2022

  • Best thing

    Better than stacking shelves. Rewarding when a project comes together. I have made lifelong friends working here.

    Worst thing

    No commisson. Sales based pressure. Improper training. Poor managment from head office. Unusable systems. Adding more work without more pay. Poor support from head office. Managers frequently gaslight any problems or concerns. Stressful. Unfair absence policy. Little to no recognition for exceptional performance.

    4.2

    B&Q Employee, November 2022

  • Best thing

    Colleagues

    Worst thing

    Late shift changes, managers being rude (doesn’t happen often)

    3.7

    B&Q Customer advisor, November 2022

  • Best thing

    Fun place to work

    Worst thing

    Lots to do not really within role

    8.4

    B&Q Team leader, October 2022

  • Best thing

    the pay

    Worst thing

    the managers are bullies

    4.6

    B&Q Customer advisor, October 2022

  • Worst thing

    Stressful environment, no commissions, terrible discounts

    6.6

    B&Q Employee, October 2022

  • Best thing

    Good pay, good atmosphere. Very varied job role, never boring!

    Worst thing

    Can be stressful

    9.8

    B&Q Employee, October 2022

  • Best thing

    Working with customers and the 20% discount

    Worst thing

    They change the hours to something else they changed my contract from 8pm to midnight to 6pm to 10pm which doesn't suit me as I can't find a baby sitter till 7pm

    4.2

    B&Q Customer advisor, September 2022

  • Best thing

    The unison between departments the discount the paid break easy to book time off

    Worst thing

    Customers complain alot

    9.8

    B&Q Employee, September 2022

  • Best thing

    My colleagues and the people I work with including some of the regualr tradesmen

    Worst thing

    The long hours. The shifts finishing at 8pm then starting at 7am the next morning. The abscence traffic light system.

    6.0

    B&Q Trade sales assistant, September 2022

  • Best thing

    My immediate manager is great and truly cares about his staff

    Worst thing

    Upper management are bullies

    6.0

    B&Q Customer assistant, August 2022

  • Best thing

    Colleagues make the best of the work

    Worst thing

    Corporate managers at the top don't know how hard the job is and pile more work onto us. Heavily underpaid. Management don't ask workforce for opinion on change before making change

    1.4

    B&Q Employee, August 2022

  • Best thing

    The people that we work with is like a family we all respect each

    Worst thing

    The hours and shifts are not family friendly

    5.5

    B&Q Employee, August 2022

  • Best thing

    Best parts are staff discount and decent co-workers (but this of course is situational)
    Pay for the area is quite good, especially for students/young people.
    Christmas bonus; usually given in form of supermarket vouchers.

    Worst thing

    Male managers who patronise female staff, witnessed second hand.
    Managers in general who do not care about you. I’ve been told to reconsider my position after feeling negatively about being torn down by customers.
    Sick leave process is ridiculous and stressful. It’s instance based which means hypothetically you could miss three separate shifts due to three separate sicknesses and be punished; or you could miss six shifts but be completely fine because you haven’t returned to work since reporting your illness. Hopefully that made sense.
    Claim to care so much about mental health but cannot handle when people show symptoms of mental illness (work induced) i.e depression, anxiety and stress.
    Perpetually understaffed, you need to call certain departments over and over before getting a response.
    Recently, overtime has been cut for all staff so if overtime is something you’d be looking for; you will not find it. As of April 2022.

    2.1

    B&Q Customer advisor, August 2022

  • Best thing

    The staff are really nice and get on with evertone

    Worst thing

    Customers being rude

    9.1

    B&Q Customer advisor, August 2022

  • Best thing

    my team, helping and advising customers

    Worst thing

    the managers of other departments

    7.5

    B&Q Customer advisor, August 2022

  • Best thing

    Staff discount.

    Worst thing

    Managers who don’t care about you, disrespect from all sides and co-workers who talk down to you.

    1.8

    B&Q Customer advisor, August 2022

  • Best thing

    Most of the people are nice

    Worst thing

    Customers being rude
    Not able to have days off

    6.1

    B&Q Employee, July 2022

  • Best thing

    Enjoy diy

    Worst thing

    You are replaceable

    1.3

    B&Q Warehouse operative, July 2022

  • Best thing

    Shift flexibility and annual leave allowance

    Worst thing

    Very short staffed all the time, refusal to recruit, no care for mental or physical well-being of people

    4.6

    B&Q Employee, July 2022

  • Best thing

    Customer interaction
    Being part of a well rounded department team
    Banter with the customers and department team

    Worst thing

    Other departments poorly trained
    Being handed over customer complaints to do with other departments.

    3.5

    B&Q Customer advisor, June 2022

  • Best thing

    The team is really friendly

    Worst thing

    Customers are rude and obnoxious

    9.2

    B&Q Customer assistant, June 2022

  • Best thing

    Good pay rate and a reasonable work load

    Worst thing

    Under deployment and stretching hours to cover multiple shifts for no reason

    5.0

    B&Q Customer advisor, June 2022

  • Best thing

    Decent breaks if you’re on an 8 hour shift, shop floor staff all work together.

    Worst thing

    The store and deputy managers are tied at the hip, they are the worst thing about the store and why I want to leave.

    7.0

    B&Q Customer assistant, June 2022

  • Best thing

    The consistency in work hours once you're contracted you will always get the hours you're contracted to.

    Worst thing

    Customers are horrible sometimes, staying late after store close on a Sunday at 4pm stay til 9pm to clean and face up aisles. Absences are based on a Red Amber Green scale if you have 3 or more Absences in a 12 month period they do a review with you to see if you're still suitable to work there (regardless how long you've been working there) only way of getting around it is covid excuses or having a doctors note. B&Q opens early and closes late for the market it is in so it feels weird sometimes starting at 7am or finishing at 8pm. Cleaning up after customers on a Sunday is a nightmare always, the stores going to get trashed the next day and they have a night crew to work weekdays so don't understand why we really need to do cleaning on a Sunday too.

    9.5

    B&Q Customer advisor, April 2022

  • Best thing

    The job is very easy to do and as a student the money is good

    Worst thing

    The management can be distant with the team and often play favourites, you have to book all your time off in one go

    5.5

    B&Q Customer advisor, March 2022