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B&Q job reviews

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  • Best thing

    I’ve been able to work with some great co-workers at my level.

    Worst thing

    Poorly trained management. They do t pay enough to attract the people with the right skills to the role and fail to train those they promote into it.

    1.6

    Showroom advisor, April 2021

    • Manages people
    • £9.70 per hour
    • More than 3 years experience
  • Best thing

    The people I work with.

    Worst thing

    Long hours and heavy lifting.

    7.9

    Customer advisor, March 2021

    • £8.72 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    Easy enough and great coworkers

    Worst thing

    It can be very stressful when there’s a lot to do, never really staffed properly, when people leave they don’t replace them

    8.4

    Customer advisor, March 2021

    • £8.73 per hour
    • 18–20 years old
    • 1–3 years experience
  • Best thing

    Friendly environment, probably one of the best paying employers in retail in UK. Good hours, good management.

    Worst thing

    Customer assistance can be very stressful.

    9.4

    Customer advisor, March 2021

    • £9.00 per hour
    • 18–20 years old
    • 1–3 years experience
  • Best thing

    My colleagues

    Worst thing

    Working late shifts

    7.0

    Customer advisor, March 2021

    • £8.00 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    People you work with

    Worst thing

    Managment

    3.1

    General assistant, March 2021

    • £9.00 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    Laid back
    Easy shifts
    Good breaks
    Nice people

    Worst thing

    Mangers all say different things to each other
    Very busy
    Hardly any covid safety regulations

    6.0

    Front end Customer advisor, March 2021

    • £8.72 per hour
    • Under 18 years old
    • 1–3 years experience
  • Best thing

    6.5 weeks of paid holidays, regular weekends off, good pension scheme and good benefits

    Worst thing

    Low hourly rate

    8.5

    Customer advisor, March 2021

    • £8.91 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    Good working hours
    Regular customers who you get to know

    Worst thing

    Favouritism
    Poor management
    No praise

    3.7

    Trade sales assistant, March 2021

    • £8.72 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    Good breaks, especially for under 18s. E.g. I get half an hour paid break on a four hour shift

    Worst thing

    Constantly juggling tasks and high exposure to customers

    8.0

    Customer advisor, March 2021

    • £8.72 per hour
    • Under 18 years old
    • 1–3 years experience
  • Best thing

    I don’t have to rethink about it when I get home

    Worst thing

    Can be a bit boring

    7.8

    Customer advisor, March 2021

    • £8.72 per hour
    • 25 or older
    • 1–3 years experience
  • Best thing

    Colleagues.

    Worst thing

    Sexism, management and customers attitude to women, aggressions and threats from customers.

    1.5

    Customer assistant, February 2021

    • £7,000 per year, working a 20 hour week
    • 25 or older
    • 1–3 years experience
  • Best thing

    Colleagues make the job fun, it’s a hard rewarding job

    Worst thing

    Difficult customers

    8.9

    Checkout operator, February 2021

    • £8.72 per hour
    • 25 or older
    • 1–3 years experience
  • Best thing

    Perks and manager and friends

    Worst thing

    Customers

    8.4

    Showroom advisor, February 2021

    • £18,600 per year, working a 39 hour week
    • 18–20 years old
    • Less than a year experience
  • Best thing

    Having a varied job role. The time passes quickly

    Worst thing

    Shift work. It is unnecessary.

    5.5

    Customer assistant, February 2021

    • £13,600 per year, working a 30 hour week
    • 25 or older
    • 1–3 years experience
  • Best thing

    The hours are regular and occasionally overtime’s available but not compulsory, often bargains are available to staff before customers. 1hour lunch breaks are great and I always take them at a reasonable time. The workplace is local and some colleagues are friendly, there’s often someone who can handle Amy issues customers present to you.

    Worst thing

    Unskilled management team who have their own agendas, often trying to give different instructions through the day. Petty school playground mentality amongst staff and many who bring their outside issues into the workplace. Equipment to carry out different work tasks is very limited preventing effective and satisfactory customer service.

    7.0

    Customer advisor, February 2021

    • £8.72 per hour
    • 25 or older
    • 1–3 years experience
  • Best thing

    Good team and no stress. Varied day and duties.

    9.0

    Customer advisor, February 2021

    • £8.72 per hour
    • 25 or older
    • 1–3 years experience
  • Best thing

    Our team

    Worst thing

    Rude customers
    Not enough staff sometimes
    Multitasking to many things

    5.9

    Customer advisor, February 2021

    • £8.72 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    B&Q is a great place to work

    8.9

    Shop assistant, January 2021

    • £8.78 per hour
    • 25 or older
    • 1–3 years experience
  • Best thing

    been there for 20 years know the job inside out

    Worst thing

    Because ive been they for so long they just leave me to get on with it with not much support .

    5.2

    Customer advisor, January 2021

    • £8.72 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    Sometimes you get lounge around and be quite easy and simple day.

    Worst thing

    Always expected more than being a possibility to do it and get told off about it

    2.6

    Customer advisor, December 2020

    • £9.50 per hour
    • 21–24 years old
    • 1–3 years experience
  • Best thing

    Loads of overtime

    Worst thing

    Constantly being tired

    8.5

    Warehouse operative, December 2020

    • £13.00 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    Discount

    Worst thing

    Hours, pay, breaks, high expectations from management who sit and do nothing

    3.6

    Showroom advisor, December 2020

    • £8.72 per hour
    • 18–20 years old
    • 1–3 years experience
  • Best thing

    Learning a lot, good conditions and not too hard

    Worst thing

    Trying your best and still being told you’re not doing enough work

    7.6

    Customer advisor, November 2020

    • £8.72 per hour
    • Under 18 years old
    • 1–3 years experience
  • Best thing

    I love my fellow store colleagues

    Worst thing

    Management and the condition of the place. I’ve been forced out because of bullying in the workplace

    2.5

    Customer assistant, November 2020

    • £8.70 per hour
    • 18–20 years old
    • 1–3 years experience
  • Best thing

    The pay

    Worst thing

    Some managers don't do any work and only complain about everything

    6.4

    Customer advisor, November 2020

    • £9.20 per hour
    • Under 18 years old
    • Less than a year experience
  • Best thing

    Good pay for age

    Worst thing

    heavy work loads

    7.2

    Customer assistant, November 2020

    • £8.50 per hour
    • Under 18 years old
    • Less than a year experience
  • Best thing

    Fluency, the people and there is always something to do.

    Worst thing

    Working on your own.

    8.8

    Customer advisor, November 2020

    • £8.70 per hour
    • Under 18 years old
    • Less than a year experience
  • Best thing

    Team are great, managers are nice. Opportunities to get extra training and overtime at busier times. My manager fits my rota around sixth form.

    Worst thing

    As it is a DIY store customers ask alot of questions about products which you may know nothing about, sometimes they will get annoyed if you do not know the answer. Delivery days can be a bit frantic particularly, when having to balance it with other duties such as paint mixing if you work in Décor.

    7.9

    Customer advisor, November 2020

    • £8.98 per hour
    • Under 18 years old
    • Less than a year experience
  • Best thing

    Easy, fun

    Worst thing

    Low pay, long commute

    7.8

    Stockflow, October 2020

    • £17,700 per year, working a 39 hour week
    • 25 or older
    • More than 3 years experience
  • Best thing

    Having people around that care, even though you only work with them

    Worst thing

    Stressful, doing 6 people’s job in one role now, added jobs to our normal role

    7.5

    Customer advisor, October 2020

    • Manages people
    • £8.71 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    People I work with

    Worst thing

    No work - home balance

    6.5

    Customer advisor, September 2020

    • £8.71 per hour
    • 21–24 years old
    • 1–3 years experience
  • Best thing

    Working times

    Worst thing

    Alot of pressure

    7.8

    Customer admin, September 2020

    • £11,300 per year, working a 25 hour week
    • 25 or older
    • More than 3 years experience
  • Best thing

    everyone is friendly

    Worst thing

    i get put on the rota for overtime without being told

    6.3

    Front end advisor, September 2020

    • £8.75 per hour
    • 18–20 years old
    • 1–3 years experience
  • Best thing

    Customer service, making a difference.

    Worst thing

    The odd customer but that is to be expected in a retail world.

    9.5

    Customer advisor, August 2020

    • £9.31 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    The team I work with and the customers

    Worst thing

    Working nearly every weekend

    5.0

    Tradepoint customer advisor, August 2020

    • £8.75 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    Flexibility with shifts, plenty of overtime available

    Worst thing

    Understaffed days and when management are a little stressed can take it out on lower grade staff

    6.7

    Customer advisor, July 2020

    • £8.72 per hour
    • 18–20 years old
    • 1–3 years experience
  • Best thing

    Kitchen designs

    Worst thing

    not being on my department

    5.5

    Showroom advisor-b&q, July 2020

    • £10.13 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    People I work with

    Worst thing

    Management not always great. Difficult to get contract increases. Promotion not often based on who is most or best experienced.

    7.6

    Customer advisor, July 2020

    • £8.72 per hour
    • 25 or older
    • 1–3 years experience
  • Best thing

    Fast paced ever changing and great team work

    Worst thing

    Unsocial hours

    8.3

    Trading manager, July 2020

    • Manages people
    • £27,500 per year, working a 39 hour week
    • 25 or older
    • More than 3 years experience
  • Best thing

    The team I work with

    Worst thing

    Very stressful and don’t get much support

    4.9

    Ca, July 2020

    • £8.75 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    The team I work with

    Worst thing

    The notice on shifts. The way the store is run. The underdeploment of staff...

    4.2

    Showroom advisor, June 2020

    • £9.52 per hour
    • 25 or older
    • 1–3 years experience
  • Best thing

    Great team

    Worst thing

    We need more staff

    9.0

    Team leader, June 2020

    • Manages people
    • £22,400 per year, working a 39 hour week
    • 25 or older
    • More than 3 years experience
  • Best thing

    The people I work with, they treat me well. My supervisor always checks I'm okay and is (usually) open to changing shifts if other commitments come up (funerals, christening, etc...)

    Worst thing

    Sometimes it feels like management put earning money from sales as more important than our wellbeing (e.g. a customer will tell and swear at us but management won't do anything about it such as asking them to leave). When asked to do longer hours (8/9 hours) you sometimes have to almost 'fight' for your breaks which can get very annoying.

    7.0

    Customer advisor, June 2020

    • £8.75 per hour
    • 25 or older
    • 1–3 years experience
  • Best thing

    The people I work with

    Worst thing

    Total lack of communication, logic and caring

    4.5

    Customer advisor, June 2020

    • £8.72 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    People I work with

    Worst thing

    Late finishes

    4.0

    Sales Assistant, May 2020

    • £17,700 per year, working a 39 hour week
    • 25 or older
    • Less than a year experience
  • Best thing

    Left to do my job most of the time

    5.8

    Customer assistant, April 2020

    • £8.35 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    Customers and making sure that they have the right goods to get the job done properly.

    Worst thing

    There are no bad things about my job

    7.4

    Customer advisors, April 2020

    • £8.40 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    The team

    Worst thing

    Recognition, payment issues

    8.2

    Team Leader, March 2020

    • Manages people
    • £10.00 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    Knowing the people

    Worst thing

    Putting more responsibility on everyone with no wage increases

    4.7

    Customer advisor, March 2020

    • £8.37 per hour
    • 25 or older
    • More than 3 years experience