B&Q

Featured B&Q job reviews

Best thing
The hours are regular and occasionally overtime’s available but not compulsory, often bargains are available to staff before customers. 1hour lunch breaks are great and I always take them at a reasonable time. The workplace is local and some colleagues are friendly, there’s often someone who can handle Amy issues customers present to you.

Worst thing
Unskilled management team who have their own agendas, often trying to give different instructions through the day. Petty school playground mentality amongst staff and many who bring their outside issues into the workplace. Equipment to carry out different work tasks is very limited preventing effective and satisfactory customer service.

7.0
Customer advisor, February 2021
- £8.72 per hour
- 25 or older
- 1–3 years experience
Best thing
Team are great, managers are nice. Opportunities to get extra training and overtime at busier times. My manager fits my rota around sixth form.

Worst thing
As it is a DIY store customers ask alot of questions about products which you may know nothing about, sometimes they will get annoyed if you do not know the answer. Delivery days can be a bit frantic particularly, when having to balance it with other duties such as paint mixing if you work in Décor.

7.9
Customer advisor, November 2020
- £8.98 per hour
- Under 18 years old
- Less than a year experience
Best thing
Good breaks, especially for under 18s. E.g. I get half an hour paid break on a four hour shift

Worst thing
Constantly juggling tasks and high exposure to customers

8.0
Customer advisor, March 2021
- £8.72 per hour
- Under 18 years old
- 1–3 years experience
Best thing
Having people around that care, even though you only work with them

Worst thing
Stressful, doing 6 people’s job in one role now, added jobs to our normal role

7.5
Customer advisor, October 2020
- Manages people
- £8.71 per hour
- 25 or older
- More than 3 years experience