What it’s like working at B&M

660 employees told us the worst thing about this employer…

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Bad
  • Head office doesn’t understand the frontline

    Do people think B&M head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    87% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 578 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People don’t get sick pay

    Does B&M pay sick pay?

    No. People don’t get proper sick pay

    How we know this

    93% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 567 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • People are paid below market rates

    Does B&M pay market rates?

    People are not paid market rates

    How we know this

    86% of people are paid below the typical pay for the type of work they do

    Based on information from 514 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at B&M?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 45% report getting one week notice or less
    • 39% report getting two weeks notice
    • 9% report getting three weeks notice
    • 4% report getting four weeks notice or more
    • 3% report having a fixed rota

    Based on information from 640 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People are not paid enough to live on

    Does B&M pay enough to live on?

    People are not paid enough to live on

    How we know this

    87% of people say they are paid below the Real Living Wage for where they live

    Based on information from 578 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

Not great
  • No career progression

    Are people given support to progress at B&M?

    Only some people are given support to progress here

    How we know this

    In the last year, 60% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 571 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Uninformed about head office

    Do workers feel well informed about how B&M is doing?

    Only some people feel well informed about how the company is doing

    How we know this

    64% of people feel that they aren’t kept well informed about how the company is doing as a whole

    Based on information from 579 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • People don’t recommend their team

    Do people at B&M recommend working with their team?

    Only some people recommend working with their team

    How we know this

    58% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 653 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People feel stressed

    Is it stressful to work at B&M?

    Most people feel stressed here

    How we know this

    70% of people say they often feel stressed at work

    Based on information from 612 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Shifts get changed at short notice

    Do B&M managers change shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    60% of people say their manager changes their shifts at the last minute

    Based on information from 594 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Not easy to change shifts

    How easy is it for B&M workers to change shifts?

    Most people find it hard to change shifts

    How we know this

    51% of people report that it’s hard to change shifts if they need to

    Based on information from 416 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Hard to choose shifts

    Do B&M workers get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    53% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 608 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Not enough training

    Do people get enough training when they start at B&M?

    Most people don’t get enough training when they start

    How we know this

    55% of people report they didn’t get enough training when they started working here

    Based on information from 604 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Good
  • Managers are respectful

    Do people at B&M feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    57% of people say they’re treated with respect by their managers

    Based on information from 565 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • No unpaid extra work

    Do workers at B&M do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    65% of people report that they don’t do extra unpaid work

    Based on information from 568 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do workers at B&M worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    64% of people report they don’t worry about getting enough hours

    Based on information from 597 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • People enjoy their job

    Do people at B&M enjoy their jobs?

    Most people enjoy their job

    How we know this

    54% of people report they enjoy their job

    Based on information from 242 job reviews

  • Good for parents

    Is working at B&M good if you have caring responsibilities?

    Most people say this is a good place to work if you care for a child or other relative

    How we know this

    53% of people who care for a child or other relative report this is a good place to work

    Based on information from 166 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • Good for students

    Is a B&M job good for students?

    Most students say this is a good place to work if you’re studying

    How we know this

    67% of students report this is a good place to work if you’re studying

    Based on information from 110 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • People get proper breaks

    Do people at B&M get proper breaks?

    Most people get proper breaks

    How we know this

    69% of people report that they get to take proper breaks

    Based on information from 502 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Easy to book holiday

    How easy is it to book a holiday at B&M?

    Most people find it easy to book holidays

    How we know this

    66% of people report it’s easy to book holidays

    Based on information from 580 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it to take sick leave at B&M?

    Most people find it easy to take sick leave

    How we know this

    56% of people report that it’s easy to take time off if they are sick

    Based on information from 493 job reviews

  • Breaks are paid

    Do workers at B&M get paid breaks?

    Usually. Most people get paid breaks

    How we know this

    63% of people say they get paid breaks

    Based on information from 504 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

Ask someone at B&M

  1. Ask your question
  2. We‘ll send it to real people who work at B&M
  3. You’ll get an email when someone answers
  1. Notice period

    Asked by anonymous, October 2021

  2. What time does the night shift start and finish?

    Asked by anonymous, October 2021

  3. What itl ike to work there

    Asked by anonymous, October 2021

Thinking of working at B&M?

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How B&M ranks

B&M ranks joint 108th to work for in retailers

  1. 108= Blue Diamond
    5.0
  2. 108= B&M
    5.0
  3. 108= Gordons Chemists
    5.0

Pay ranges at B&M

  1. £4.55–8.92 per hour

  2. £7.07–9.73 per hour

  3. £9.52–15.58 per hour

  4. £8.47–10.00 per hour

  5. £8.00–9.09 per hour

  6. £8.00–9.41 per hour

B&M job reviews

  • Best thing

    The staff and my store manager she lovely

    Worst thing

    That the higher bosses don't really care about the staff. As in Area managers etc The amount of abuse we get from customers and the b&m website it tells customer we have good availability of stock when we haven't got it in store so when we tell the customers with haven't got what they have seen on the website they do not believe us thats it not in stock.

    6.1

    Employee, May 2021

  • Best thing

    Customers are mostly lovely. And kost of the team are great.

    Worst thing

    Managers treat certain staff differently.
    Managers also make personal remarks that don't involve them.
    Store is ridiculously hot even in summer.
    Management spend most of there time in the office. Including the customer service, replen and floor managers whom should be amongst the workers ensuring all is going smoothly.

    4.7

    Employee, May 2021

About

B&M is a variety retailer. They sell food, homeware, pet supplies, toys and cleaning products.

bmstores.co.uk

Jobs by location

  1. 2 job openings

  2. 1 job opening

  3. 1 job opening

Handy to know

How much notice do people get of their shifts?

45% report getting one week notice or less
39% report getting two weeks notice
9% report getting three weeks notice
4% report getting four weeks notice or more
3% report having a fixed rota

Based on 640 employees

How are people paid?

By the hour 90% of people report they get paid by the hour

Based on 660 employees

What contracts are people on?

24% report having low hours contracts (less than 16 hours)
66% report having part time contracts (16-35 hours)
9% report having full time contracts (more than 35 hours)

Based on 574 employees

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