Customer advisor at Axa

People in this role may also be known as call and contact centre staff.

6 workers in this role at Axa have taken the survey.

How much does Axa pay customer advisors?

Customer advisor at Axa
£8.88–11.68
Typical range
£8.72–12.82

Customer advisor employees at Axa are typically paid £8.88–11.68 an hour, based on data from 6 employees.

Compare pay rates at Axa

What is management like for customer advisor employees at Axa?

14 employees told us the worst thing about this job…

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Good
  • Head office understands the frontline

    Do customer advisors think Axa head office understands what's happening where they work?

    Most people think head office understands what’s happening where they work

    How we know this

    60% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 5 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do customer advisors at Axa feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    80% of people say they’re treated with respect by their managers

    Based on information from 5 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

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What are the hours like for customer advisor employees at Axa?

14 employees told us the worst thing about this job…

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Good
  • Easy to book holiday

    How easy is it for customer advisors to book a holiday at Axa?

    Most people find it easy to book holidays

    How we know this

    67% of people report it’s easy to book holidays

    Based on information from 6 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

Excellent
  • People get proper breaks

    Do customer advisors at Axa get proper breaks?

    People get proper breaks

    How we know this

    100% of people report that they get to take proper breaks

    Based on information from 6 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

What is career progression like for customer advisors at Axa?

14 employees told us the worst thing about this job…

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Good
  • Opportunities to progress

    Are customer advisors given support to progress at Axa?

    Most people are given support to progress here

    How we know this

    In the last year, 60% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 5 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Excellent
  • Enough training

    Do customer advisors get enough training when they start at Axa?

    People get enough training when they start

    How we know this

    100% of people report they got enough training when they started working here

    Based on information from 6 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from customer advisors at Axa

2 employees left their honest reviews of this employer…

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  • Best thing

    The chances of progressing

    Worst thing

    The pay at the entry level

    8.2

    CSR, February 2021

    • £16,500 per year, working a 35 hour week
    • 25 or older
  • Best thing

    Lots of social time with teams, always getting treats, snacks or pizza meals when busy

    Worst thing

    Same sorta thing day in day out. Answer phone to the same 3 types of calls, renewal, FAQ or update on the insurance they have.

    7.2

    Call handler, July 2020

    • £16,500 per year, working a 37 hour week
    • 25 or older

Latest vacancies for customer advisors at Axa

See all Axa customer advisor jobs

How Axa ranks

Axa ranks 2nd to work for in call and contact centre staff employers

  1. 1 Aviva
    8.2
  2. 2 Axa
    7.7
  3. 3 Santander
    7.5