Aviva
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DismissAviva is a financial services provider. They provide insurance, savings and investments services.
aviva.co.ukAviva job reviews
Showing 20 reviews
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Best thing
People, money, benefits and bonuses, career opportunities
Worst thing
Big organisation so holiday takes a while to be approved however it usually is.
Aviva Claims handler, March 2024
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Best thing
It’s given me the opportunity to branch into a Risk Management role; I keep my customer services title and pay, but help get potential risk factors such as Fraud or Money Laundering.
Worst thing
I have yet to get a pay increase for this increased responsibility.
Aviva Customer service representative, January 2024
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Best thing
Lots of benefits, chance to progress
Worst thing
Too many changes and usually for benefit of Aviva not the customer
Aviva Customer service advisor, August 2023
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Best thing
Some of my colleagues are good people.
Worst thing
Poor management, poor communication 5-10 years behind competitors, poor interpretations of regulatory rules, hours, pay and no clear direction and below par leadership teams and decision making.
Aviva Customer service representative, July 2023
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Best thing
Pay, holiday leave, sick pay
Worst thing
Workloads
Aviva Customer service advisor, February 2023
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Best thing
It used to be the salary (when it was competitive back when I started)
Worst thing
The workload
The pressure
The environment - very clique
The salaryAviva Claims handler, January 2023
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Best thing
Colleagues are supportive. Pay is fair. Little/no micro-management.
Worst thing
Very corporate, impersonal. Rarely know what is happening with the wider team or company, or what work will be coming next.
Aviva Employee, December 2022
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Best thing
It provides a decent wage for the job you do - if you take it at it’s base value and the minimum requirements
Worst thing
Continually over worked and understaffed - expected to go above and beyond for very little recognition- currently have no air conditioning so the office is awful temperature -
Aviva Claims handler, August 2022
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Best thing
Flexibility, benefits, treated with respect
Worst thing
Lack of progression opportunities
Aviva Team leader, July 2022
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Best thing
6 months paternity leave, overtime and bonus
Worst thing
Too much work
Aviva Claims handler, June 2022
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Best thing
Flexibility
Worst thing
Workload and work urgency is stressful
Aviva Employee, June 2022
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Best thing
Team leaders do their best to be supportive and take an interest in their teams
Worst thing
Stressful, you're expected to be flexible and be moved into different areas and teams as the business needs
Aviva Customer service, December 2021
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Best thing
Everyone is lovely even the big bosses
Your manager is basically your friend
Constant training
We get kept well informed with what’s going on in the business and any changesWorst thing
There is a lot of responsibility as customers are often upset because they’re in a claim situation
The customers can also get angry if you decline a claim
Aviva Claims handler, December 2021
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Best thing
Talking to customers
Worst thing
Constantly being monitored
Aviva Customer assistant, August 2021
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Best thing
Flexibility
Worst thing
Can be stressful, office politics
Aviva Employee, April 2021
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Best thing
Working from home
Worst thing
Targets, pressure
Aviva Claims handler, February 2021
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Best thing
My job is great
Worst thing
Lack of staff
Aviva Clai, December 2020
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Best thing
Good people, excellent progression routes, independent working, flexible working, bonuses, pay reviews
Worst thing
Can be stressful, hard sitting down all day, quite a niche team so we are often forgotten about
Aviva Customer service representative, October 2020
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Best thing
Loads of holiday
Worst thing
If the weather is bad it’s really busy
Aviva Desk Adjuster, August 2020
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Best thing
The friends and the team you work in the support from team mates
Worst thing
Stress and crappy office and equipment
Aviva Claims handler, July 2020