Aviva

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Aviva is a financial services provider. They provide insurance, savings and investments services.

aviva.co.uk

Aviva job reviews

Showing 20 reviews

  • Best thing

    People, money, benefits and bonuses, career opportunities

    Worst thing

    Big organisation so holiday takes a while to be approved however it usually is.

    9.4

    Aviva Claims handler, March 2024

  • Best thing

    It’s given me the opportunity to branch into a Risk Management role; I keep my customer services title and pay, but help get potential risk factors such as Fraud or Money Laundering.

    Worst thing

    I have yet to get a pay increase for this increased responsibility.

    9.4

    Aviva Customer service representative, January 2024

  • Best thing

    Lots of benefits, chance to progress

    Worst thing

    Too many changes and usually for benefit of Aviva not the customer

    7.7

    Aviva Customer service advisor, August 2023

  • Best thing

    Some of my colleagues are good people.

    Worst thing

    Poor management, poor communication 5-10 years behind competitors, poor interpretations of regulatory rules, hours, pay and no clear direction and below par leadership teams and decision making.

    1.1

    Aviva Customer service representative, July 2023

  • Best thing

    Pay, holiday leave, sick pay

    Worst thing

    Workloads

    9.0

    Aviva Customer service advisor, February 2023

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  • Best thing

    It used to be the salary (when it was competitive back when I started)

    Worst thing

    The workload
    The pressure
    The environment - very clique
    The salary

    6.7

    Aviva Claims handler, January 2023

  • Best thing

    Colleagues are supportive. Pay is fair. Little/no micro-management.

    Worst thing

    Very corporate, impersonal. Rarely know what is happening with the wider team or company, or what work will be coming next.

    9.6

    Aviva Employee, December 2022

  • Best thing

    It provides a decent wage for the job you do - if you take it at it’s base value and the minimum requirements

    Worst thing

    Continually over worked and understaffed - expected to go above and beyond for very little recognition- currently have no air conditioning so the office is awful temperature -

    4.9

    Aviva Claims handler, August 2022

  • Best thing

    Flexibility, benefits, treated with respect

    Worst thing

    Lack of progression opportunities

    9.5

    Aviva Team leader, July 2022

  • Best thing

    6 months paternity leave, overtime and bonus

    Worst thing

    Too much work

    9.9

    Aviva Claims handler, June 2022

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  • Best thing

    Flexibility

    Worst thing

    Workload and work urgency is stressful

    7.7

    Aviva Employee, June 2022

  • Best thing

    Team leaders do their best to be supportive and take an interest in their teams

    Worst thing

    Stressful, you're expected to be flexible and be moved into different areas and teams as the business needs

    8.0

    Aviva Customer service, December 2021

  • Best thing

    Everyone is lovely even the big bosses
    Your manager is basically your friend
    Constant training
    We get kept well informed with what’s going on in the business and any changes

    Worst thing

    There is a lot of responsibility as customers are often upset because they’re in a claim situation

    The customers can also get angry if you decline a claim

    8.9

    Aviva Claims handler, December 2021

  • Best thing

    Talking to customers

    Worst thing

    Constantly being monitored

    6.2

    Aviva Customer assistant, August 2021

  • Best thing

    Flexibility

    Worst thing

    Can be stressful, office politics

    10

    Aviva Employee, April 2021

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  • Best thing

    Working from home

    Worst thing

    Targets, pressure

    2.4

    Aviva Claims handler, February 2021

  • Best thing

    My job is great

    Worst thing

    Lack of staff

    9.2

    Aviva Clai, December 2020

  • Best thing

    Good people, excellent progression routes, independent working, flexible working, bonuses, pay reviews

    Worst thing

    Can be stressful, hard sitting down all day, quite a niche team so we are often forgotten about

    8.3

    Aviva Customer service representative, October 2020

  • Best thing

    Loads of holiday

    Worst thing

    If the weather is bad it’s really busy

    9.6

    Aviva Desk Adjuster, August 2020

  • Best thing

    The friends and the team you work in the support from team mates

    Worst thing

    Stress and crappy office and equipment

    7.0

    Aviva Claims handler, July 2020