Claims handler at Aviva

People in this role may also be known as insurance claims handlers.

16 workers in this role at Aviva have taken the survey.

How much does Aviva pay claims handlers?

Claims handler at Aviva
£9.89–16.55
Typical range
£9.11–15.71

Claims handler employees at Aviva are typically paid £9.89–16.55 an hour, based on data from 16 employees.

Compare pay rates at Aviva

What is management like for claims handler employees at Aviva?

38 employees told us the worst thing about this job…

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Good
  • Head office understands the frontline

    Do claims handlers think Aviva head office understands what's happening where they work?

    Most people think head office understands what’s happening where they work

    How we know this

    50% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 12 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do claims handlers at Aviva feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    94% of people say they’re treated with respect by their managers

    Based on information from 16 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

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What are the hours like for claims handler employees at Aviva?

38 employees told us the worst thing about this job…

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Bad
  • Hard to choose shifts

    Do claims handlers at Aviva get to choose the shifts they work?

    People don’t get enough choice over which shifts they work

    How we know this

    80% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 10 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Excellent
  • Easy to book holiday

    How easy is it for claims handlers to book a holiday at Aviva?

    People find it easy to book holidays

    How we know this

    94% of people report it’s easy to book holidays

    Based on information from 16 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it for claims handlers to take sick leave at Aviva?

    People find it easy to take sick leave

    How we know this

    87% of people report that it’s easy to take time off if they are sick

    Based on information from 15 job reviews

  • No short notice shift changes

    Do Aviva managers change claims handlers shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    90% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 10 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    Do claims handlers at Aviva get proper breaks?

    People get proper breaks

    How we know this

    93% of people report that they get to take proper breaks

    Based on information from 15 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • 4+ weeks notice of shifts

    How much notice do claims handlers get of their shift pattern at Aviva?

    People get 4 weeks notice of when they’re working

    How we know this

    • 0% report getting one week notice or less
    • 0% report getting two weeks notice
    • 20% report getting three weeks notice
    • 80% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 10 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • No unpaid extra work

    Do claims handlers at Aviva do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    90% of people report that they don’t do extra unpaid work

    Based on information from 10 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

What is career progression like for claims handlers at Aviva?

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Good
  • Opportunities to progress

    Are claims handlers given support to progress at Aviva?

    Most people are given support to progress here

    How we know this

    In the last year, 53% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 15 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Excellent
  • Enough training

    Do claims handlers get enough training when they start at Aviva?

    People get enough training when they start

    How we know this

    88% of people report they got enough training when they started working here

    Based on information from 16 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from claims handlers at Aviva

4 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Flexibility

    Worst thing

    Can be stressful, office politics

    10.0

    Employee, April 2021

  • Best thing

    Working from home

    Worst thing

    Targets, pressure

    3.7

    Claims handler, February 2021

  • Best thing

    Loads of holiday

    Worst thing

    If the weather is bad it’s really busy

    8.6

    Desk Adjuster, August 2020

  • Best thing

    The friends and the team you work in the support from team mates

    Worst thing

    Stress and crappy office and equipment

    6.6

    Claims handler, July 2020

Latest vacancies for claims handlers at Aviva

See all Aviva claims handler jobs

How Aviva ranks

Aviva ranks 1st to work for in insurance claim handler employers

  1. 1 Aviva
    8.2
  2. 2 RSA Insurance
    8.1
  3. 3= Direct Line
    7.1