Aviva

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Aviva is a financial services provider. They provide insurance, savings and investments services.

aviva.co.uk

What's the average pay for a customer advisor at Aviva?

The average pay for a customer advisor at Aviva is between £18.6k and £25.9k per year.

The top paying employers for call and contact centre staff are Legal & General, Royal Mail and Barclays.

Last updated 25 March 2024

What is the Real Living Wage?

The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

Location Real Living Wage
London £13.15
Rest of the UK £12.00

What is the legal minimum wage?

The minimum wage is the legal minimum you must be paid per hour.

Age group Legal minimum wage
23 or older £10.42
21-22 £10.18
18-20 £7.49
Under 18 £5.28
Apprentices £5.28

How we know this

Based on data from 53 people who took the Breakroom Quiz between April 2022 and March 2024.

Who pays call and contact centre staff the most?

Jobs at Aviva

See more jobs at Aviva

What are call and contact centre staff saying about pay at Aviva?

  • Best thing

    It’s given me the opportunity to branch into a Risk Management role; I keep my customer services title and pay, but help get potential risk factors such as Fraud or Money Laundering.

    Worst thing

    I have yet to get a pay increase for this increased responsibility.

    9.4

    Aviva Customer service representative, January 2024

  • Best thing

    Some of my colleagues are good people.

    Worst thing

    Poor management, poor communication 5-10 years behind competitors, poor interpretations of regulatory rules, hours, pay and no clear direction and below par leadership teams and decision making.

    1.1

    Aviva Customer service representative, July 2023

  • Best thing

    Pay, holiday leave, sick pay

    Worst thing

    Workloads

    9.0

    Aviva Customer service advisor, February 2023

  • Best thing

    Colleagues are supportive. Pay is fair. Little/no micro-management.

    Worst thing

    Very corporate, impersonal. Rarely know what is happening with the wider team or company, or what work will be coming next.

    9.6

    Aviva Employee, December 2022

  • Best thing

    Good people, excellent progression routes, independent working, flexible working, bonuses, pay reviews

    Worst thing

    Can be stressful, hard sitting down all day, quite a niche team so we are often forgotten about

    8.3

    Aviva Customer service representative, October 2020

Read more reviews