Aviva
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DismissAviva is a financial services provider. They provide insurance, savings and investments services.
aviva.co.ukWhat's the average pay for a customer advisor at Aviva?
The average pay for a customer advisor at Aviva is between £18.6k and £25.9k per year.
The top paying employers for call and contact centre staff are Legal & General, Royal Mail and Barclays.
Last updated 25 March 2024
What is the Real Living Wage?
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
Location | Real Living Wage |
---|---|
London | £13.15 |
Rest of the UK | £12.00 |
What is the legal minimum wage?
The minimum wage is the legal minimum you must be paid per hour.
Age group | Legal minimum wage |
---|---|
23 or older | £10.42 |
21-22 | £10.18 |
18-20 | £7.49 |
Under 18 | £5.28 |
Apprentices | £5.28 |
Who pays call and contact centre staff the most?
- Legal & General Pay £21.6k-29.2k per year
- Royal Mail Pay £13.17-15.61 per hour
- Barclays Pay £23.3k-30.8k per year
- StepChange Debt Charity Pay £20.9k-25.9k per year
- SSE Pay £18.4k-29.3k per year
- HSBC Pay £17.7k-27.3k per year
- Natwest Pay £19.9k-28.6k per year
- Starling Bank Pay £11.61-15.27 per hour
- Lloyds Bank Pay £16.5k-27.0k per year
- E.ON Pay £20.1k-26.2k per year
Jobs at Aviva
What are call and contact centre staff saying about pay at Aviva?
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Best thing
It’s given me the opportunity to branch into a Risk Management role; I keep my customer services title and pay, but help get potential risk factors such as Fraud or Money Laundering.
Worst thing
I have yet to get a pay increase for this increased responsibility.
Aviva Customer service representative, January 2024
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Best thing
Some of my colleagues are good people.
Worst thing
Poor management, poor communication 5-10 years behind competitors, poor interpretations of regulatory rules, hours, pay and no clear direction and below par leadership teams and decision making.
Aviva Customer service representative, July 2023
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Best thing
Pay, holiday leave, sick pay
Worst thing
Workloads
Aviva Customer service advisor, February 2023
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Best thing
Colleagues are supportive. Pay is fair. Little/no micro-management.
Worst thing
Very corporate, impersonal. Rarely know what is happening with the wider team or company, or what work will be coming next.
Aviva Employee, December 2022
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Best thing
Good people, excellent progression routes, independent working, flexible working, bonuses, pay reviews
Worst thing
Can be stressful, hard sitting down all day, quite a niche team so we are often forgotten about
Aviva Customer service representative, October 2020