Aviva

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Aviva is a financial services provider. They provide insurance, savings and investments services.

aviva.co.uk

Based on responses from 108 employees at Aviva.

About jobs at Aviva

Pay

    Good
  • Most people are paid a living wage

    Do Aviva pay a living wage?

    Most people are paid a living wage.

    How we know this

    93% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 60 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The new Living Wage rates were announced on Thursday 22 September 2022.

    The rates are now £10.90 per hour, and £11.95 per hour in London.

    Employers are expected to implement the rise as soon as possible but by the latest 14 May 2023.

    On the 14 May 2023, employers’ Breakroom scores will be updated to reflect this.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Aviva pay market rates?

    Most people are paid above average for their job.

    How we know this

    75% of people are paid above for the average pay for the type of work they do.

    Based on data from 52 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do Aviva pay the same regardless of age?

    Yes, people under the age of 25 get paid the same as those above 25.

    How we know this

    The average pay of under 25s is the same as those above 25.

    Based on data from 62 people who took the Breakroom Quiz between May 2021 and November 2022.

  • Bad
  • Most people don’t get paid breaks

    Do workers at Aviva get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    69% of people say they don’t get paid breaks.

    Based on data from 59 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Good
  • Most people get sick pay

    Do Aviva pay sick pay?

    Yes. Most people get proper sick pay.

    How we know this

    89% of people say they would get paid if they were sick but scheduled to work.

    Based on data from 56 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do workers at Aviva do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    79% of people report that they don’t do extra unpaid work.

    Based on data from 53 people who took the Breakroom Quiz between March 2020 and November 2022.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Good
  • 4+ weeks notice of shifts

    How much notice do people get of their shift pattern at Aviva?

    Most people get 4 weeks notice of when they’re working.

    How we know this

    • 5% of people with changing schedules report getting one week notice or less.
    • 5% of people with changing schedules report getting two weeks notice.
    • 10% of people with changing schedules report getting three weeks notice.
    • 80% of people with changing schedules report getting four weeks notice or more.

    Based on data from 41 people who took the Breakroom Quiz between March 2020 and November 2022.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Only some people get a choice of shifts

    Do Aviva workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    59% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 51 people who took the Breakroom Quiz between March 2020 and November 2022.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for Aviva workers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    37% of people report that it’s hard to change shifts if they need to.

    Based on data from 41 people who took the Breakroom Quiz between March 2020 and November 2022.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at Aviva?

    Most people find it easy to book holiday.

    How we know this

    75% of people report it’s easy to book holidays.

    Based on data from 63 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Aviva managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    94% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 52 people who took the Breakroom Quiz between March 2020 and November 2022.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good
  • Most people find it easy to take sick leave

    How easy is it to take sick leave at Aviva?

    Most people find it easy to take sick leave.

    How we know this

    87% of people report that it’s easy to take time off if they are sick.

    Based on data from 62 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most parents say it’s good

    Is working at Aviva good if you’re a parent or carer?

    Most parents and carers say this is a good place to work.

    How we know this

    100% of people who care for a child or other relative report this is a good place to work.

    Based on data from 22 people who took the Breakroom Quiz between July 2020 and October 2022.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do people at Aviva feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    82% of people say they’re treated with respect by their managers.

    Based on data from 61 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do people at Aviva get proper breaks?

    Most people get proper breaks.

    How we know this

    87% of people report that they get to take proper breaks.

    Based on data from 62 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Bad
  • Most people are stressed

    Is it stressful to work at Aviva?

    Most people feel stressed here.

    How we know this

    75% of people say they often feel stressed at work.

    Based on data from 60 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do people at Aviva enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    38% of people report they don’t enjoy their job.

    Based on data from 53 people who took the Breakroom Quiz between December 2021 and November 2022.

  • Okay
  • Only some people recommend their team

    Do people at Aviva recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    44% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 64 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do people get enough training when they start at Aviva?

    Most people got enough training when they started.

    How we know this

    83% of people report they got enough training when they started working here.

    Based on data from 59 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Aviva?

    Only some people are given support to progress here.

    How we know this

    In the last year, 51% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 55 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Bad
  • Head office doesn’t understand what’s happening

    Do people think Aviva head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    71% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 55 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do workers feel well informed about how Aviva is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    82% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 55 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

How Aviva ranks

Aviva ranks joint 9th to work for out of call centres.

  1. 7= EDF Energy
    7.8
  2. 9= Aviva
    7.7
  3. 9= Domestic & General
    7.7

Rankings are based on Breakroom ratings for employers with 5 or more quiz responses, accurate as of 27 November 2022.

Pay ranges at Aviva

  1. £9.89–15.38 per hour

  2. £10.02–12.91 per hour

Aviva job reviews

  • Best thing

    Flexibility

    Worst thing

    Workload and work urgency is stressful

    7.7

    Aviva Employee, June 2022

  • Best thing

    Everyone is lovely even the big bosses
    Your manager is basically your friend
    Constant training
    We get kept well informed with what’s going on in the business and any changes

    Worst thing

    There is a lot of responsibility as customers are often upset because they’re in a claim situation

    The customers can also get angry if you decline a claim

    8.9

    Aviva Claims handler, December 2021

Jobs by location

  1. 5 job openings

  2. 7 job openings

  3. 5 job openings

  4. 1 job opening

  5. 6 job openings

  6. 3 job openings

Handy to know

How are people paid?

An annual salary 92% of people report they get paid an annual salary.

Based on 64 Aviva employees

How much notice do people get of their shifts?

4+ weeks 80% of people with changing schedules report getting four weeks notice or more.

Based on 41 Aviva employees