Customer advisor at Argos

People in this role may also be known as retail and sales assistants.

96 workers in this role at Argos have taken the survey.

How much does Argos pay customer advisors?

Customer advisor at Argos
£8.19–9.50
Typical range
£7.00–10.00

Customer advisor employees at Argos are typically paid £8.19–9.50 an hour, based on data from 96 employees.

Compare pay rates at Argos

What is management like for customer advisor employees at Argos?

236 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do customer advisors think Argos head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    21% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 81 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do customer advisors at Argos feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    83% of people say they’re treated with respect by their managers

    Based on information from 80 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    All the staff and managers in the store are friendly and approachable and will help if you need help.

    Worst thing

    Sainsbury's who own argos are not the best company to work for. They care more about their profit and not about the staff.

    6.5

    Customers fulfilment assistant, March 2021

    • £9.50 per hour
    • 55–64 years old

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What are the hours like for customer advisor employees at Argos?

236 employees told us the worst thing about this job…

Find out what it is by joining Breakroom for free today.

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Bad
  • Less than 4 weeks notice of shifts

    How much notice do customer advisors get of their shift pattern at Argos?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 47% report getting one week notice or less
    • 44% report getting two weeks notice
    • 5% report getting three weeks notice
    • 2% report getting four weeks notice or more
    • 1% report having a fixed rota

    Based on information from 95 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Good
  • Good choice of shifts

    Do customer advisors at Argos get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    72% report that their manager gives them enough choice over which shifts they work

    Based on information from 93 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • No short notice shift changes

    Do Argos managers change customer advisors shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    43% of people say their manager changes their shifts at the last minute

    Based on information from 90 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People don’t worry about getting enough hours

    Do customer advisors at Argos worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    28% of people report they worry about getting enough hours

    Based on information from 94 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • Easy to book holiday

    How easy is it for customer advisors to book a holiday at Argos?

    People find it easy to book holidays

    How we know this

    88% of people report it’s easy to book holidays

    Based on information from 90 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it for customer advisors to take sick leave at Argos?

    People find it easy to take sick leave

    How we know this

    77% of people report that it’s easy to take time off if they are sick

    Based on information from 56 job reviews

  • People get proper breaks

    Do customer advisors at Argos get proper breaks?

    People get proper breaks

    How we know this

    78% of people report that they get to take proper breaks

    Based on information from 64 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • No unpaid extra work

    Do customer advisors at Argos do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    12% of people report that they do extra work that they don’t get paid for

    Based on information from 66 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Here’s a recent review that mentions hours:

  • Best thing

    Easy work with mostly good hours

    Worst thing

    The 'down time' when we don't have any deliveries or much work to do

    7.6

    Employee, April 2021

    • £10.25 per hour

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What is career progression like for customer advisors at Argos?

236 employees told us the worst thing about this job…

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Good
  • Opportunities to progress

    Are customer advisors given support to progress at Argos?

    Most people are given support to progress here

    How we know this

    In the last year, 59% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 88 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Excellent
  • Enough training

    Do customer advisors get enough training when they start at Argos?

    People get enough training when they start

    How we know this

    76% of people report they got enough training when they started working here

    Based on information from 91 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from customer advisors at Argos

31 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    When you get the support you need

    Worst thing

    Lack of support and management going back on their words

    4.7

    Employee, July 2021

    • £9.50 per hour
    • 34–44 years old
  • Best thing

    making a difference, people i work with.

    Worst thing

    selling insurance policies its targeted and many customers dont want it.

    8.7

    Employee, June 2021

    • £9.50 per hour
    • 25–34 years old
  • Best thing

    Nice understanding customers

    Worst thing

    Lack of support from management

    3.8

    Employee, May 2021

    • £9.50 per hour
    • 34–44 years old
  • Best thing

    Helping customers using my knowledge

    Worst thing

    Can be quiet and long hours most times.

    8.2

    Employee, May 2021

    • £9.50 per hour
    • 25–34 years old
  • Best thing

    the people i work with

    Worst thing

    the pressure to sell fs

    4.5

    Employee, May 2021

    • £9.50 per hour
    • 55–64 years old
  • Best thing

    My work colleagues

    Worst thing

    Working weekends and until 10pm

    6.8

    Employee, April 2021

    • £9.50 per hour
    • 34–44 years old
  • Best thing

    Helping customers make the best choices

    Worst thing

    Lack of help

    3.8

    Employee, April 2021

    • £9.50 per hour
    • 34–44 years old
  • Best thing

    Helping people find the products that they want.

    Worst thing

    Having to sell argos cards and argos care and having to meet a certain sales target for these.

    7.5

    Employee, April 2021

    • £9.50 per hour
    • Under 18 years old
  • Best thing

    Staff I work with

    Worst thing

    Owned by sainsbury, store closures re imminent.

    5.5

    Employee, April 2021

    • £9.50 per hour
    • 45–54 years old
  • Best thing

    The colleagues, the atmosphere. The of is pretty good.

    Worst thing

    Having targets for add ons, financial services, and Argos cards at the till.

    8.1

    Employee, April 2021

    • £9.50 per hour
    • 34–44 years old
  • Best thing

    All the staff and managers in the store are friendly and approachable and will help if you need help.

    Worst thing

    Sainsbury's who own argos are not the best company to work for. They care more about their profit and not about the staff.

    6.5

    Customers fulfilment assistant, March 2021

    • £9.50 per hour
    • 55–64 years old
  • Best thing

    Helping customers

    Worst thing

    Lack of support

    4.0

    Sales advisor, March 2021

    • £10.00 per hour
    • 25 or older
  • Best thing

    The team I work with are very friendly and kind

    Worst thing

    Sometimes the customers can be a pain

    8.5

    Customer advisor, March 2021

    • £9.50 per hour
    • Under 18 years old
  • Best thing

    My colleagues

    Worst thing

    Consistency with hours
    Double standards between staff and managers
    Pettiness

    6.3

    Sales assistant, March 2021

    • £9.50 per hour
    • 21–24 years old
  • Best thing

    The colleagues I work with

    3.1

    Delivery assistant, March 2021

    • £9.00 per hour
    • 25 or older
  • Best thing

    The team
    The pay

    Worst thing

    The workload
    Understaffing

    5.2

    Responsible colleague, March 2021

    • £9.50 per hour
    • 21–24 years old
  • Best thing

    The other colleagues

    Worst thing

    The gap between colleagues and the management, not be approachable

    6.1

    Responsible colleague, February 2021

    • £9.30 per hour
    • 25 or older
  • Best thing

    Constantly keeping busy

    Worst thing

    Hours arent the best

    7.6

    Customer advisor, January 2021

    • £9.30 per hour
    • 21–24 years old
  • Best thing

    Pay and hours

    Worst thing

    Work load and stress

    3.7

    Customer advisor, December 2020

    • £9.00 per hour
    • Under 18 years old
  • Best thing

    It's easy, always meeting people

    Worst thing

    The hours, contracts are not full time as I'd prefer

    6.8

    Customer assistant, December 2020

    • £9.30 per hour
    • 25 or older
  • Best thing

    Not stressful, easy work and you can change available hours

    Worst thing

    Boring, different shifts each week, low hours and no sick pay plus 3 sick days a year means you get called into the office

    5.7

    Customer advisor, November 2020

    • £9.30 per hour
    • Under 18 years old
  • Best thing

    My coworkers

    Worst thing

    Just a number, under valued

    4.6

    Customer service advisor, July 2020

    • £8.80 per hour
    • 25 or older
  • Best thing

    My colleagues

    Worst thing

    Pressure on getting care and cards

    7.6

    Sales Assistant, March 2020

    • £6,600 per year, working a 15 hour week
    • 55–64 years old
  • Best thing

    Nice people

    Worst thing

    Low staff numbers

    6.1

    Customer assistant, November 2019

    • £7.80 per hour
    • 18–20 years old
  • Best thing

    Making friends

    Worst thing

    Having to do all roles within the store

    5.5

    Customer service advisor, September 2019

    • £8.40 per hour
    • 18–20 years old
  • Best thing

    FRon if house collegues

    Worst thing

    Inconsistencies and aggressive customers

    2.8

    Customer advisor, September 2019

    • £8.50 per hour
    • 25 or older
  • Best thing

    The people I work with

    Worst thing

    Abuse from customers

    6.8

    Customer advisor, September 2019

    • £8.50 per hour
    • 25 or older
  • Best thing

    The team

    Worst thing

    The company don’t really care

    6.8

    Customer service advisor, September 2019

    • £7.80 per hour
    • 18–20 years old
  • Best thing

    The team

    Worst thing

    The contracted hours

    8.2

    Customer assistant, September 2019

    • £7.50 per hour
    • 18–20 years old
  • Best thing

    My work colleagues

    Worst thing

    The company

    5.8

    Shop assistant, September 2019

    • £8.50 per hour
    • 25 or older
  • Best thing

    Work colleagues

    Worst thing

    Having to sell insurance and store cards

    4.5

    Customer advisor, September 2019

    • £8.30 per hour
    • 25 or older

How Argos ranks

Argos ranks joint 36th to work for in retail or sales assistant employers

  1. 36= Amazon
    6.4
  2. 36= Argos
    6.4
  3. 36= BP
    6.4