Customer service at Argos

People in this role may also be known as call and contact centre staff.

8 workers in this role at Argos have taken the survey.

How much does Argos pay customer service?

Customer service at Argos
£8.05–9.09
Typical range
£8.72–12.73

Customer service employees at Argos are typically paid £8.05–9.09 an hour, based on data from 8 employees.

Compare pay rates at Argos

What is management like for customer service employees at Argos?

280 employees told us the worst thing about this job…

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Not great
  • Head office doesn’t understand the frontline

    Do customer service think Argos head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    57% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 7 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Good
  • Managers are respectful

    Do customer service at Argos feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    67% of people say they’re treated with respect by their managers

    Based on information from 6 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    All the staff and managers in the store are friendly and approachable and will help if you need help.

    Worst thing

    Sainsbury's who own argos are not the best company to work for. They care more about their profit and not about the staff.

    6.5

    Customers fulfilment assistant, March 2021

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What are the hours like for customer service employees at Argos?

280 employees told us the worst thing about this job…

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Not great
  • Hard to choose shifts

    Do customer service at Argos get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    71% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 7 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Good
  • Easy to take sick leave

    How easy is it for customer service to take sick leave at Argos?

    Most people find it easy to take sick leave

    How we know this

    71% of people report that it’s easy to take time off if they are sick

    Based on information from 7 job reviews

  • 4+ weeks notice of shifts

    How much notice do customer service get of their shift pattern at Argos?

    Most people get 4 weeks notice of when they’re working

    How we know this

    • 13% report getting one week notice or less
    • 0% report getting two weeks notice
    • 25% report getting three weeks notice
    • 50% report getting four weeks notice or more
    • 13% report having a fixed rota

    Based on information from 8 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Excellent
  • Easy to book holiday

    How easy is it for customer service to book a holiday at Argos?

    People find it easy to book holidays

    How we know this

    86% of people report it’s easy to book holidays

    Based on information from 7 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • No short notice shift changes

    Do Argos managers change customer service shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    86% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 7 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    Do customer service at Argos get proper breaks?

    People get proper breaks

    How we know this

    83% of people report that they get to take proper breaks

    Based on information from 6 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • No unpaid extra work

    Do customer service at Argos do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    86% of people report that they don’t do extra unpaid work

    Based on information from 7 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do customer service at Argos worry about hours?

    People don’t worry about getting enough hours

    How we know this

    100% of people report they don’t worry about getting enough hours

    Based on information from 7 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Here’s a recent review that mentions hours:

  • Best thing

    Making a difference within the work environment i work within, my hours are flexible.

    Worst thing

    we dont get informed when they put overtime on our schedule.

    8.4

    Employee, August 2021

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What is career progression like for customer service at Argos?

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Not great
  • No career progression

    Are customer service given support to progress at Argos?

    Only some people are given support to progress here

    How we know this

    In the last year, 60% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 5 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Excellent
  • Enough training

    Do customer service get enough training when they start at Argos?

    People get enough training when they start

    How we know this

    88% of people report they got enough training when they started working here

    Based on information from 8 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from customer service at Argos

4 employees left their honest reviews of this employer…

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  • Best thing

    nice people / place to work

    Worst thing

    horrible customers

    9.4

    Employee, April 2021

  • Worst thing

    Difficult customers on the phones

    7.4

    DHL Helpdesk, March 2021

  • Best thing

    A lot of work but easily understood

    Worst thing

    Intensity of customers

    6.0

    Customer service, December 2020

  • Best thing

    Routine and good systems

    Worst thing

    Bullying and some lying managers

    8.2

    Customer service, October 2020

How Argos ranks

Argos ranks joint 37th to work for in call and contact centre staff employers

  1. 34= Firstsource
    6.4
  2. 37= Argos
    6.3
  3. 37= The AA
    6.3