American Express
Good news! American Express has claimed their Breakroom profile.
They care about what their frontline employees think and want to be a good employer.
DismissAmerican Express is a financial services company. They provide credit cards and insurance products.
americanexpress.com/en-gbAmerican Express job reviews
Showing 10 reviews
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Best thing
Benefits such as health care
Worst thing
Low amount of staff so hard to take time off
American Express Customer service advisor, August 2023
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Best thing
Fairly good work to lifestyle balance
Best thing is my fellow colleaguesWorst thing
Micromanagement
Communication is poor
Shift choices are horrendous
The way stats are managed isn’t thought out
The expectations on new hires is very highAmerican Express Employee, August 2023
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Best thing
I really enjoy the service side of things. Every time you get a call it's a different request and therefore it's never monotonous.
Worst thing
There is no support for agents during certain times of the day. We're expected to deal with extremely stressful situations for very little money. Dealing with other people's thousands of pounds every day and making massive sales for little to no reward. The survey system they have in place makes sure you have to work super hard to get a bonus and sometimes you might not even get one because you get poor surveys attributed to you when they're clearly speaking about the company as a whole. Clear big corporation tactic to not pay bonuses to their employees
American Express Employee, July 2023
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Best thing
Working from home
Worst thing
The salary
American Express Employee, June 2023
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Best thing
Perks and the job itself, it is always different and very interesting
Worst thing
Schedules, holidays, surveys and pay
American Express Employee, March 2023
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Best thing
- Flexible
- Good perks
- RewardingAmerican Express Customer service, September 2022
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Best thing
Well organized, some okay benefits and salary.
Worst thing
Bonuses incentivise you to miss breaks. Communication between departments could be better
American Express Customer service, July 2022
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Best thing
Pay and benefits.
Worst thing
Micro managing, cliquey, a lot of pressure to always perform well, verbal abuse from customers.
American Express Customer service, July 2021
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Best thing
Dental benefits
Worst thing
Unrealistic targets to be met, unrealistic expectations for management. Poor work/life balance with rotating shifts. Difficult to book time off.
American Express Employee, February 2021
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Best thing
Easy and allows working from home
Worst thing
Low salary. Unqualified personnel
American Express fraud protection specialist, September 2020