American Express

Claimed profile

Good news! American Express has claimed their Breakroom profile.

They care about what their frontline employees think and want to be a good employer.

Dismiss

American Express is a financial services company. They provide credit cards and insurance products.

americanexpress.com/en-gb

American Express job reviews

Showing 10 reviews

  • Best thing

    Benefits such as health care

    Worst thing

    Low amount of staff so hard to take time off

    6.9

    American Express Customer service advisor, August 2023

  • Best thing

    Fairly good work to lifestyle balance
    Best thing is my fellow colleagues

    Worst thing

    Micromanagement
    Communication is poor
    Shift choices are horrendous
    The way stats are managed isn’t thought out
    The expectations on new hires is very high

    6.0

    American Express Employee, August 2023

  • Best thing

    I really enjoy the service side of things. Every time you get a call it's a different request and therefore it's never monotonous.

    Worst thing

    There is no support for agents during certain times of the day. We're expected to deal with extremely stressful situations for very little money. Dealing with other people's thousands of pounds every day and making massive sales for little to no reward. The survey system they have in place makes sure you have to work super hard to get a bonus and sometimes you might not even get one because you get poor surveys attributed to you when they're clearly speaking about the company as a whole. Clear big corporation tactic to not pay bonuses to their employees

    7.0

    American Express Employee, July 2023

  • Best thing

    Working from home

    Worst thing

    The salary

    8.3

    American Express Employee, June 2023

  • Best thing

    Perks and the job itself, it is always different and very interesting

    Worst thing

    Schedules, holidays, surveys and pay

    5.5

    American Express Employee, March 2023

  • Best thing

    - Flexible
    - Good perks
    - Rewarding

    10

    American Express Customer service, September 2022

  • Best thing

    Well organized, some okay benefits and salary.

    Worst thing

    Bonuses incentivise you to miss breaks. Communication between departments could be better

    9.4

    American Express Customer service, July 2022

  • Best thing

    Pay and benefits.

    Worst thing

    Micro managing, cliquey, a lot of pressure to always perform well, verbal abuse from customers.

    8.7

    American Express Customer service, July 2021

  • Best thing

    Dental benefits

    Worst thing

    Unrealistic targets to be met, unrealistic expectations for management. Poor work/life balance with rotating shifts. Difficult to book time off.

    5.0

    American Express Employee, February 2021

  • Best thing

    Easy and allows working from home

    Worst thing

    Low salary. Unqualified personnel

    9.4

    American Express fraud protection specialist, September 2020