Customer service at American Express

People in this role may also be known as call and contact centre staff.

5 workers in this role at American Express have taken the survey.

How much does American Express pay customer service?

Customer service at American Express
£9.16–12.09
Typical range
£8.72–12.73

Customer service employees at American Express are typically paid £9.16–12.09 an hour, based on data from 5 employees.

Compare pay rates at American Express

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What are the hours like for customer service employees at American Express?

8 employees told us the worst thing about this job…

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Excellent
  • Easy to book holiday

    How easy is it for customer service to book a holiday at American Express?

    People find it easy to book holidays

    How we know this

    80% of people report it’s easy to book holidays

    Based on information from 5 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it for customer service to take sick leave at American Express?

    People find it easy to take sick leave

    How we know this

    100% of people report that it’s easy to take time off if they are sick

    Based on information from 5 job reviews

  • People get proper breaks

    Do customer service at American Express get proper breaks?

    People get proper breaks

    How we know this

    100% of people report that they get to take proper breaks

    Based on information from 5 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

What is career progression like for customer service at American Express?

8 employees told us the worst thing about this job…

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Excellent
  • Enough training

    Do customer service get enough training when they start at American Express?

    People get enough training when they start

    How we know this

    100% of people report they got enough training when they started working here

    Based on information from 5 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from customer service at American Express

1 employee left their honest reviews of this employer…

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  • Best thing

    Pay and benefits.

    Worst thing

    Micro managing, cliquey, a lot of pressure to always perform well, verbal abuse from customers.

    7.4

    Employee, July 2021

Latest vacancies for customer service at American Express

See all American Express customer service jobs

How American Express ranks

American Express ranks joint 3rd to work for in call and contact centre staff employers

  1. 2 Axa
    8.1
  2. 3= American Express
    7.7
  3. 3= First Direct
    7.7