American Express

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They care about what their frontline employees think and want to be a good employer.

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American Express is a financial services company. They provide credit cards and insurance products.

americanexpress.com/en-gb

Do American Express pay by the hour or annually?

People get paid an annual salary at American Express.

An annual salary 97% of people report they get paid an annual salary.
  • 3% of people report they get paid by the hour.
  • 97% of people report they get paid an annual salary.

Last updated 13 March 2024

How we know this

Based on data from 37 people who took the Breakroom Quiz between March 2023 and March 2024.

Jobs at American Express

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What employees are saying about American Express

  • Best thing

    Benefits such as health care

    Worst thing

    Low amount of staff so hard to take time off

    6.9

    American Express Customer service advisor, August 2023

  • Best thing

    I really enjoy the service side of things. Every time you get a call it's a different request and therefore it's never monotonous.

    Worst thing

    There is no support for agents during certain times of the day. We're expected to deal with extremely stressful situations for very little money. Dealing with other people's thousands of pounds every day and making massive sales for little to no reward. The survey system they have in place makes sure you have to work super hard to get a bonus and sometimes you might not even get one because you get poor surveys attributed to you when they're clearly speaking about the company as a whole. Clear big corporation tactic to not pay bonuses to their employees

    7.0

    American Express Employee, July 2023

  • Best thing

    Well organized, some okay benefits and salary.

    Worst thing

    Bonuses incentivise you to miss breaks. Communication between departments could be better

    9.4

    American Express Customer service, July 2022

  • Best thing

    Pay and benefits.

    Worst thing

    Micro managing, cliquey, a lot of pressure to always perform well, verbal abuse from customers.

    8.7

    American Express Customer service, July 2021

  • Best thing

    Easy and allows working from home

    Worst thing

    Low salary. Unqualified personnel

    9.4

    American Express fraud protection specialist, September 2020

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