American Express
Good news! American Express has claimed their Breakroom profile.
They care about what their frontline employees think and want to be a good employer.
DismissAmerican Express is a financial services company. They provide credit cards and insurance products.
americanexpress.com/en-gb
Rating based on 83 employees who took the Breakroom Quiz
About jobs at American Express
Pay
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Good
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Most people are paid a living wage
Do American Express pay a living wage?
Most people are paid a living wage.
How we know this
87% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 55 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do American Express pay market rates?
Most people are paid above average for their job.
How we know this
95% of people are paid above average for the type of work they do.Based on data from 19 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Okay
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Only some people get paid breaks
Do workers at American Express get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
46% of people say they don’t get paid breaks.Based on data from 54 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do American Express pay sick pay?
Yes. Most people get proper sick pay.
How we know this
96% of people say they would get paid if they were sick but scheduled to work.Based on data from 55 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at American Express do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
78% of people report that they don’t do extra unpaid work.Based on data from 40 people who took the Breakroom Quiz between July 2022 and July 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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4+ weeks notice of shifts
How much notice do people get of their shift pattern at American Express?
Most people get 4 weeks notice of when they’re working.
How we know this
- 6% of people with changing schedules report getting one week notice or less.
- 6% of people with changing schedules report getting two weeks notice.
- 6% of people with changing schedules report getting three weeks notice.
- 82% of people with changing schedules report getting four weeks notice or more.
Based on data from 34 people who took the Breakroom Quiz between July 2022 and July 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Only some people get a choice of shifts
Do American Express workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
66% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 44 people who took the Breakroom Quiz between July 2022 and July 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for American Express workers to change shifts?
Some people find it hard to change shifts.
How we know this
53% of people report that it’s hard to change shifts if they need to.Based on data from 36 people who took the Breakroom Quiz between July 2022 and July 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at American Express?
Most people find it easy to book holiday.
How we know this
74% of people report it’s easy to book holidays.Based on data from 58 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do American Express managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
88% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 43 people who took the Breakroom Quiz between July 2022 and July 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at American Express?
Most people find it easy to take sick leave.
How we know this
94% of people report that it’s easy to take time off if they are sick.Based on data from 53 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do people at American Express feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
87% of people say they’re treated with respect by their managers.Based on data from 55 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at American Express get proper breaks?
Most people get proper breaks.
How we know this
84% of people report that they get to take proper breaks.Based on data from 58 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful to work at American Express?
Some people feel stressed here.
How we know this
64% of people say they often feel stressed at work.Based on data from 55 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at American Express enjoy their jobs?
Only some people enjoy their job.
How we know this
34% of people report they don’t enjoy their job.Based on data from 50 people who took the Breakroom Quiz between September 2022 and September 2024.
Okay
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Only some people recommend their team
Do people at American Express recommend working with their team?
Only some people recommend working with their team.
How we know this
50% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 60 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at American Express?
Most people got enough training when they started.
How we know this
79% of people report they got enough training when they started working here.Based on data from 58 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at American Express?
Only some people are given support to progress here.
How we know this
In the last year, 38% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 56 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Okay
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Head office only partly understands what’s happening
Do people think American Express head office understands what's happening where they work?
Some people think head office doesn’t understand what’s happening where they work.
How we know this
54% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 50 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do workers feel well informed about how American Express is doing?
Most people feel well informed about how the company is doing.
How we know this
85% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 55 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
How American Express ranks
American Express ranks joint 6th to work for out of financial services providers.
- 6= Deloitte
- 6= American Express
- 10 Hargreaves Lansdown
Rankings are based on Breakroom Ratings for employers with 30 or more Breakroom Quiz responses, accurate as of 12 September 2024.
Pay ranges at American Express
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£19.4k-29.3k per year
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£22.0k-26.3k per year
American Express job reviews
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Best thing
I really enjoy the service side of things. Every time you get a call it's a different request and therefore it's never monotonous.
Worst thing
There is no support for agents during certain times of the day. We're expected to deal with extremely stressful situations for very little money. Dealing with other people's thousands of pounds every day and making massive sales for little to no reward. The survey system they have in place makes sure you have to work super hard to get a bonus and sometimes you might not even get one because you get poor surveys attributed to you when they're clearly speaking about the company as a whole. Clear big corporation tactic to not pay bonuses to their employees
American Express Employee, July 2023
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Best thing
Well organized, some okay benefits and salary.
Worst thing
Bonuses incentivise you to miss breaks. Communication between departments could be better
American Express Customer service, July 2022
Handy to know
How are people paid?
Based on 60 American Express employees
How much notice do people get of their shifts?
Based on 34 American Express employees
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