Call handler at Ambulance Service

People in this role may also be known as call and contact centre staff.

10 workers in this role at Ambulance Service have taken the survey.

How much does Ambulance Service pay call handlers?

Call handler at Ambulance Service
£9.20–11.82
Typical range
£8.72–12.73

Call handler employees at Ambulance Service are typically paid £9.20–11.82 an hour, based on data from 10 employees.

Compare pay rates at Ambulance Service

What is management like for call handler employees at Ambulance Service?

256 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do call handlers think Ambulance Service head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    88% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 8 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do call handlers at Ambulance Service feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    78% of people say they’re treated with respect by their managers

    Based on information from 9 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    Working with no manager looking over your shoulder

    Worst thing

    Constant time constraints

    4.7

    Paramedic, December 2020

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What are the hours like for call handler employees at Ambulance Service?

256 employees told us the worst thing about this job…

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Not great
  • Hard to choose shifts

    Do call handlers at Ambulance Service get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    67% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 9 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Good
  • Easy to book holiday

    How easy is it for call handlers to book a holiday at Ambulance Service?

    Most people find it easy to book holidays

    How we know this

    50% of people report it’s easy to book holidays

    Based on information from 10 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • People get proper breaks

    Do call handlers at Ambulance Service get proper breaks?

    Most people get proper breaks

    How we know this

    70% of people report that they get to take proper breaks

    Based on information from 10 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

Excellent
  • Easy to take sick leave

    How easy is it for call handlers to take sick leave at Ambulance Service?

    People find it easy to take sick leave

    How we know this

    78% of people report that it’s easy to take time off if they are sick

    Based on information from 9 job reviews

  • No short notice shift changes

    Do Ambulance Service managers change call handlers shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    89% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 9 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • 4+ weeks notice of shifts

    How much notice do call handlers get of their shift pattern at Ambulance Service?

    People get 4 weeks notice of when they’re working

    How we know this

    • 0% report getting one week notice or less
    • 0% report getting two weeks notice
    • 0% report getting three weeks notice
    • 56% report getting four weeks notice or more
    • 44% report having a fixed rota

    Based on information from 9 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • No unpaid extra work

    Do call handlers at Ambulance Service do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    100% of people report that they don’t do extra unpaid work

    Based on information from 9 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Here’s a recent review that mentions hours:

  • Best thing

    Helping people in their hour of need

    Worst thing

    Ever changing policy that makes working conditions more difficult

    5.2

    Paramedic, November 2020

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What is career progression like for call handlers at Ambulance Service?

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Good
  • Enough training

    Do call handlers get enough training when they start at Ambulance Service?

    Most people get enough training when they start

    How we know this

    70% of people report they got enough training when they started working here

    Based on information from 10 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are call handlers given support to progress at Ambulance Service?

    Most people are given support to progress here

    How we know this

    In the last year, 50% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 8 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from call handlers at Ambulance Service

6 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Helping people. Being part of a fantastic team.

    8.7

    Employee, April 2021

  • Best thing

    It's difficult but super rewarding

    Worst thing

    The subject of calls

    8.9

    Employee, March 2021

  • Best thing

    Getting paid

    Worst thing

    Solitary with no social aspect outside of work

    5.0

    Employee, March 2021

  • Best thing

    The sense of achievement and knowing what you do makes a difference

    Worst thing

    Can be stressful and you deal with some distressing incidents

    8.6

    Call handler, February 2021

  • Best thing

    Variety and the people I work with.

    8.9

    Employee, February 2021

  • Worst thing

    Having to sit at desk all day and be timed when you. Go to the loo then a very rushed 30mins break

    2.4

    Call taker, September 2020

How Ambulance Service ranks

Ambulance Service ranks joint 39th to work for in call and contact centre staff employers

  1. 39= Ambulance Service
    6.2
  2. 39= Capita
    6.2
  3. 39= NHS
    6.2