Ambulance Service
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DismissThe Ambulance Service responds to health emergencies. They provide urgent care to sick or injured people and get them to hospital.
nhs.ukRating based on 263 employees who took the Breakroom Quiz
About jobs at the Ambulance Service
Pay
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Needs improving
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Under 21s get paid less than everyone else
Do the Ambulance Service pay the same regardless of age?
No, people under the age of 21 get paid less than those above 21.
See what the Ambulance Service pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 21.Based on data from 21 people who took the Breakroom Quiz between April 2022 and March 2026.
Hours and flexibility
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Good
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Easy to book holiday
How easy is it to book a holiday at the Ambulance Service?
Most people find it easy to book holiday.
How we know this
70% of people report it’s easy to book holidays.Based on data from 10 people who took the Breakroom Quiz between February 2025 and March 2026.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at the Ambulance Service?
Most people find it easy to take sick leave.
How we know this
70% of people report that it’s easy to take time off if they are sick.Based on data from 10 people who took the Breakroom Quiz between February 2025 and March 2026.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people recommend their team
Do people at the Ambulance Service recommend working with their team?
Only some people recommend working with their team.
How we know this
40% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 10 people who took the Breakroom Quiz between February 2025 and March 2026.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Needs improving
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Head office doesn’t understand what’s happening
Do people think the Ambulance Service head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
90% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 10 people who took the Breakroom Quiz between February 2025 and March 2026.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how the Ambulance Service is doing?
Only some people feel well informed about how the company is doing.
How we know this
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 10 people who took the Breakroom Quiz between February 2025 and March 2026.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
How the Ambulance Service ranks
Ambulance Service ranks joint 65th to work for out of healthcare providers.
- 65= Bupa
- 65= Ambulance Service
- 65= NHS Scotland
Rankings are based on Breakroom Ratings for employers with 30 or more Breakroom Quiz responses, accurate as of 19 April 2026.
Ambulance Service job reviews
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Best thing
The role is really rewarding. You also get a decent wage. NHS Discount is sometimes a godsend. Support when getting really upsetting calls
Worst thing
Bad management. Poor communication. Sometimes you just have to get on with calls sometimes even after some upsetting calls. They offer you to go outside for a walk, but 9/10 you continue on because there are calls waiting
Call handler at the Ambulance Service, February 2023
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Best thing
The people I work with.
The unsocial pay.
The unpredictable nature of the job is excitingWorst thing
The stress and lack of resources
The verbal abuse from the public
The lack of understanding from management of how hard the job isEmergency medical dispatcher at the Ambulance Service, July 2021
Jobs by location
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1 job opening
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1 job opening
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2 job openings
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8 job openings