Ambulance Service

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The Ambulance Service responds to health emergencies. They provide urgent care to sick or injured people and get them to hospital.

nhs.uk

Based on responses from 195 employees at the Ambulance Service.

About jobs at the Ambulance Service

Pay

    Good
  • Most people are paid a living wage

    Do the Ambulance Service pay a living wage?

    Most people are paid a living wage.

    How we know this

    87% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 46 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The new Living Wage rates were announced on Thursday 22 September 2022.

    The rates are now £10.90 per hour, and £11.95 per hour in London.

    Employers are expected to implement the rise as soon as possible but by the latest 14 May 2023.

    On the 14 May 2023, employers’ Breakroom scores will be updated to reflect this.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do the Ambulance Service pay market rates?

    Only some people are paid above average for their job.

    How we know this

    39% of people are paid below the average pay for the type of work they do.

    Based on data from 44 people who took the Breakroom Quiz between July 2020 and November 2022.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do the Ambulance Service pay the same regardless of age?

    Yes, people under the age of 25 get paid the same as those above 25.

    See what the Ambulance Service pays different age groups

    How we know this

    The average pay of under 25s is the same as those above 25.

    Based on data from 59 people who took the Breakroom Quiz between December 2019 and November 2022.

  • Bad
  • Most people don’t get paid breaks

    Do workers at the Ambulance Service get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    68% of people say they don’t get paid breaks.

    Based on data from 50 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do the Ambulance Service pay sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    59% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 49 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do workers at the Ambulance Service do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    40% of people report that they do extra work that they don’t get paid for.

    Based on data from 45 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at the Ambulance Service?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 24% of people with changing schedules report getting one week notice or less.
    • 15% of people with changing schedules report getting two weeks notice.
    • 7% of people with changing schedules report getting three weeks notice.
    • 54% of people with changing schedules report getting four weeks notice or more.

    Based on data from 41 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do workers at the Ambulance Service worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    70% of people report they don’t worry about getting enough hours.

    Based on data from 33 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do the Ambulance Service workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    59% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 44 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for the Ambulance Service workers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    56% of people report that it’s hard to change shifts if they need to.

    Based on data from 34 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at the Ambulance Service?

    Most people find it easy to book holiday.

    How we know this

    74% of people report it’s easy to book holidays.

    Based on data from 47 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do the Ambulance Service managers change shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    46% of people say their manager changes their shifts at the last minute.

    Based on data from 48 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good
  • Most people find it easy to take sick leave

    How easy is it to take sick leave at the Ambulance Service?

    Most people find it easy to take sick leave.

    How we know this

    72% of people report that it’s easy to take time off if they are sick.

    Based on data from 50 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is a Ambulance Service job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    72% of students report this is a good place to work if you’re studying.

    Based on data from 18 people who took the Breakroom Quiz between December 2019 and July 2022.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Okay
  • Only some parents say it’s good

    Is working at the Ambulance Service good if you’re a parent or carer?

    Only some parents and carer say this is a good place to work.

    How we know this

    55% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 74 people who took the Breakroom Quiz between March 2020 and September 2022.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do people at the Ambulance Service feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    71% of people say they’re treated with respect by their managers.

    Based on data from 45 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do people at the Ambulance Service get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    47% of people report that they don’t get to take proper breaks.

    Based on data from 49 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful to work at the Ambulance Service?

    Some people feel stressed here.

    How we know this

    64% of people say they often feel stressed at work.

    Based on data from 45 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do people at the Ambulance Service enjoy their jobs?

    Most people enjoy their job.

    How we know this

    84% of people report they enjoy their job.

    Based on data from 45 people who took the Breakroom Quiz between December 2021 and November 2022.

  • Okay
  • Only some people recommend their team

    Do people at the Ambulance Service recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    47% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 51 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do people get enough training when they start at the Ambulance Service?

    Some people did’t get enough training when they started.

    How we know this

    36% of people report they didn’t get enough training when they started working here.

    Based on data from 47 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at the Ambulance Service?

    Only some people are given support to progress here.

    How we know this

    In the last year, 46% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 46 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Okay
  • Head office only partly understands what’s happening

    Do people think the Ambulance Service head office understands what's happening where they work?

    Some people think head office doesn’t understand what’s happening where they work.

    How we know this

    65% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 49 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how the Ambulance Service is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    53% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 49 people who took the Breakroom Quiz between December 2021 and November 2022.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

How the Ambulance Service ranks

Ambulance Service ranks joint 46th to work for out of healthcare providers.

  1. 46= NHS Greater Glasgow and Clyde
    6.4
  2. 46= Ambulance Service
    6.4
  3. 46= Cavalry Healthcare
    6.4

Rankings are based on Breakroom ratings for employers with 5 or more quiz responses, accurate as of 3 December 2022.

Pay ranges at the Ambulance Service

  1. £9.31–15.97 per hour

  2. £9.28–13.23 per hour

  3. £8.99–11.15 per hour

  4. £7.79–11.45 per hour

Ambulance Service job reviews

  • Best thing

    Pay, training

    Worst thing

    Some managers aren’t understanding

    7.3

    Ambulance Service Emergency care assistant, July 2022

  • Best thing

    Job satisfaction

    Worst thing

    Work related stress

    6.6

    Ambulance Service Employee, June 2022

Jobs by location

  1. 3 job openings

Handy to know

How are people paid?

65%
by the hour
35%
an annual salary

Based on 51 Ambulance Service employees

How much notice do people get of their shifts?

24% of people with changing schedules report getting one week notice or less.
15% of people with changing schedules report getting two weeks notice.
7% of people with changing schedules report getting three weeks notice.
54% of people with changing schedules report getting four weeks notice or more.

Based on 41 Ambulance Service employees

What contracts are people on?

41% report having zero hours contracts.
3% report having low hours contracts. (less than 16 hours)
9% report having part time contracts. (16-35 hours)
47% report having full time contracts. (more than 35 hours)

Based on 32 Ambulance Service employees