Customer assistant at Amazon

People in this role may also be known as retail and sales assistants or sales assistant.

11 workers in this role at Amazon have taken the survey. How does this role compare to your current role? Take the survey to find out.

How much does Amazon pay customer assistant employees?

Customer assistant at Amazon
£8.45–10.00
Typical range
£7.00–10.00

Customer assistant employees at Amazon are typically paid £8.45–10.00 an hour, based on data from 11 employees.

Compare pay rates at Amazon

What is management like for customer assistant employees at Amazon?

790 employees told us the worst thing about this job…

Find out what it is by taking the 3 minute survey.

Do your managers treat you with respect?

Good
  • Head office understands the frontline

    How we know this

    56% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 9 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Managers are respectful

    How we know this

    56% of people say they’re treated with respect by their managers

    Based on information from 9 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    Management judge me on performance.

    Worst thing

    Bullying

    5.8

    Employee, May 2021

    • £10.50 per hour
    • 25–34 years old

Find out what other people are saying about working at Amazon

Thinking of working at Amazon?

Take the Breakroom survey to see if Amazon is the best place for you. Find out where’s good and bad to work.

What are the hours like for customer assistant employees at Amazon?

790 employees told us the worst thing about this job…

Find out what it is by taking the 3 minute survey.

Do your managers treat you with respect?

Bad
  • People don’t get proper breaks

    How we know this

    22% of people report that they get to take proper breaks

    Based on information from 9 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Less than 4 weeks notice of shifts

    How we know this

    • 64% report getting one week notice or less
    • 36% report getting two weeks notice
    • 0% report getting three weeks notice
    • 0% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 11 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • People do unpaid extra work

    How we know this

    55% of people report that they do extra work that they don’t get paid for

    Based on information from 11 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Good
  • Easy to book holiday

    How we know this

    71% of people report it’s easy to book holidays

    Based on information from 7 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How we know this

    56% of people report that it’s easy to take time off if they are sick

    Based on information from 9 job reviews

Excellent
  • Good choice of shifts

    How we know this

    80% report that their manager gives them enough choice over which shifts they work

    Based on information from 10 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • No short notice shift changes

    How we know this

    20% of people say their manager changes their shifts at the last minute

    Based on information from 10 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People don’t worry about getting enough hours

    How we know this

    22% of people report they worry about getting enough hours

    Based on information from 9 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Here’s a recent review that mentions hours:

  • Best thing

    Good pay flexible hours lots holidays

    Worst thing

    Can be boring

    8.6

    Employee, March 2021

    • £9.50 per hour
    • 25 or older

Find out what other people are saying about working at Amazon

What is career progression like for customer assistant employees at Amazon?

790 employees told us the worst thing about this job…

Find out what it is by taking the 3 minute survey.

Do your managers treat you with respect?

Not great
  • No career progression

    How we know this

    In the last year, 44% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 9 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Good
  • Enough training

    How we know this

    50% of people report they got enough training when they started working here

    Based on information from 10 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from customer assistant employees at Amazon

  • Best thing

    Communication and movement

    Worst thing

    Good tings

    6.8

    Employee, May 2021

    • £9.00 per hour
    • 34–44 years old
  • Best thing

    I am hard work for my future and i am proude to be my work

    8.3

    Employee, April 2021

    • Manages people
    • £9.50 per hour
    • 25–34 years old
  • Best thing

    Good pay flexible hours lots holidays

    Worst thing

    Can be boring

    8.6

    Employee, March 2021

    • £9.50 per hour
    • 25 or older

How Amazon ranks

Amazon ranks joint 35th to work for in retail or sales assistant employers

  1. 35= Amazon
    6.4
  2. 35= Central England Co-operative Food
    6.4
  3. 35= Joules
    6.4