Alton Towers

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Alton Towers is a theme park resort. They also have on-site accommodation and a spa.

altontowers.com

Alton Towers job reviews

Showing 33 reviews

  • Best thing

    Working on the best rides and rollercoasters in the country
    Meet amazing people
    Free tickets

    Worst thing

    Clicky work environment
    Unless you’re in the ‘in circle’ hard to get progression
    Long hours
    Low pay

    7.6

    Alton Towers Ride host, December 2023

  • Best thing

    the people i work with

    Worst thing

    how stressed it can get

    3.0

    Alton Towers Employee, December 2023

  • Best thing

    Doing my job right and getting a good reaction out of customers.

    Worst thing

    Having to deal with unkind customers and sometimes staff members and not having the time to use benefits with job as you’re always working.

    6.1

    Alton Towers Employee, October 2023

  • Best thing

    The people and atmosphere

    Worst thing

    Shifts and hours

    4.1

    Alton Towers Housekeeper, June 2023

  • Best thing

    Time goes fairly fast

    Worst thing

    Customers

    3.0

    Alton Towers Sales assistant, June 2023

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  • Best thing

    Working with the public,

    Worst thing

    No progression within the team unless best friends with the managers.
    And the guests get ripped off over value for there monney..
    It feels like no one high up cares or listens.

    1.3

    Alton Towers Employee, May 2023

  • Best thing

    The people

    Worst thing

    The senior managers don’t have a clue what the team do and pay us, in my opinion very little but expect us to work over hours and hit targets that are too far for us to reach

    3.0

    Alton Towers Employee, February 2023

  • Best thing

    The team

    Worst thing

    Untrustworthy managers
    Poor communication
    Nepotism

    2.4

    Alton Towers Ride host, January 2023

  • Best thing

    where i work

    Worst thing

    the pay
    the staff
    the hours

    4.5

    Alton Towers Ride host, December 2022

  • Best thing

    The people you work with

    Worst thing

    The pay & unsociably long hours

    1.8

    Alton Towers Retail supervisor, November 2022

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  • Best thing

    Shifts are very flexible

    Worst thing

    Park jobs are temporary contracts
    Lots of nepotism
    Management extremely unorganised
    Pay really poor
    Team members unsupportive and cliquey
    Pay often incorrect

    5.0

    Alton Towers Food and beverage assistant, October 2022

  • Best thing

    Free tickets and dixount on park

    Worst thing

    The shit we get from customers over little things

    3.3

    Alton Towers Food and beverage assistant, August 2022

  • Best thing

    Blast banging tunes

    Worst thing

    It’s a shithole

    2.1

    Alton Towers Food and beverage assistant, August 2022

  • Best thing

    Flexibility, amazing team

    Worst thing

    Would be better to paid more than minimum wage due to the commute as alton towers is not near to my address. Staff perks would also be advantageous as im contracted by HB Leisure and not Merlin so we don’t get any staff discounts or benefits despite working and doing the same thing.

    8.6

    Alton Towers Employee, August 2022

  • Best thing

    Great perks, great teams, fun environment to work in

    Worst thing

    Lack of career opportunity

    5.5

    Alton Towers Ride host, June 2022

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  • Best thing

    Good working environment

    Worst thing

    Poor pay, 0 hour contract

    4.7

    Alton Towers Employee, June 2022

  • Best thing

    Speaking to the guests

    Worst thing

    Rides breaking down and long hours

    7.6

    Alton Towers Ride host, May 2022

  • Best thing

    Working in a friendly environment

    Worst thing

    The stress when things start to go wrong

    5.5

    Alton Towers Team leader, May 2022

  • Best thing

    Free tickets

    Worst thing

    Under paid, terrible management, over worked

    3.0

    Alton Towers Employee, May 2022

  • Best thing

    Free tickets, discount on Merlin products, 30 mins unpaid break but rest paid, great team easy to make friends

    Worst thing

    Very stressful, a lot of abuse from customers, although you can make friends it’s still cliquey and hard with some, random rota changes that you sometimes don’t notice

    4.6

    Alton Towers Host, February 2022

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  • Best thing

    Great team to work with

    Worst thing

    Long hours

    9.2

    Alton Towers Employee, January 2022

  • Best thing

    Free tickets to the resort

    Worst thing

    Low pay for under 18
    No free food on breaks in restaurants
    Busses are a joke
    Traffic in summer is a joke

    3.2

    Alton Towers Employee, January 2022

  • Best thing

    The team members and the benefits such as free tickets and discounts. Getting to work in such a magical environment.

    Worst thing

    Booking holidays can be hard if not booked at the start of the season. The customers can be very unfriendly at times. Fast paced environment is not everyones cup of tea.

    4.6

    Alton Towers Ride host, December 2021

  • Best thing

    The perks of working here.

    Worst thing

    Management don’t seem to have a grasp of what it’s like to be working and providing a quality service to guests.

    6.8

    Alton Towers Employee, December 2021

  • Best thing

    Pay for u18 is great

    Worst thing

    Too hot 50 degrees in summer inside, boring 8-12 hours of watching a pool.

    2.4

    Alton Towers Lifeguard, December 2021

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  • Best thing

    There are non its a nightmare

    Worst thing

    Overworked- often made to work longer hours then the shift was planned for, very very long hours. Staff bus timetable is ridiculous often waiting a very long time. Wasn't added to the rota spreadsheet and after asking was never informed what shifts I was on so angry managers calling asking where I was but never Informed me that I had a shift. Little flexibility on rota changes, often not asked what days I could and couldn't do. Was not payed for a couple weeks when I first joined. Summers get very hot under a glass roof-difficult working environment- managers don't seem to care about this. Staff very clique-y unwelcoming to newcomers.

    1.6

    Alton Towers Lifeguard, December 2021

  • Best thing

    Everybody who I work with is really nice and friendly

    Worst thing

    Cleaning up people’s mess

    9.4

    Alton Towers Lifeguard, September 2021

  • Best thing

    Breaks every 2 and a half hours. Great people

    Worst thing

    Management don't always understand pressure placed upon the work force, long days and hard to get days off

    4.6

    Alton Towers Ride host, September 2021

  • Best thing

    Out of all the best thing is that you are sociable and you get to engage. I get to work as a team.

    Worst thing

    Sometimes you get given a set job which is too much and is unfair in a way. You could have a 8 rooms to clean which another employee has 3 but you would get paid the same.

    8.9

    Alton Towers Employee, July 2021

  • Best thing

    The money

    Worst thing

    Everyone is miserable

    2.1

    Alton Towers Employee, June 2021

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  • Best thing

    Working with my coworkers and when there’s no customers

    Worst thing

    The stress and fast pace

    6.1

    Alton Towers Food and beverage assistant, May 2021

  • Best thing

    The friends you make and can cater shifts around other commitments

    Worst thing

    The stress, favouritism amongst managers making progression difficult, not paid enough for the job we do

    4.7

    Alton Towers Ride operator, February 2021

  • Best thing

    Fun environment

    Worst thing

    Low hours security

    7.6

    Alton Towers Retail Host, June 2020