Support worker at Age UK

People in this role may also be known as care workers and assistants.

16 workers in this role at Age UK have taken the survey.

How much does Age UK pay support workers?

Support worker at Age UK
£8.43–9.50
Typical range
£8.70–11.00

Support worker employees at Age UK are typically paid £8.43–9.50 an hour, based on data from 16 employees.

Compare pay rates at Age UK

What is management like for support worker employees at Age UK?

48 employees told us the worst thing about this job…

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Not great
  • Head office doesn’t understand the frontline

    Do support workers think Age UK head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    38% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 13 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Good
  • Managers are respectful

    Do support workers at Age UK feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    60% of people say they’re treated with respect by their managers

    Based on information from 10 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

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What are the hours like for support worker employees at Age UK?

48 employees told us the worst thing about this job…

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Bad
  • People don’t get proper breaks

    Do support workers at Age UK get proper breaks?

    People don’t get proper breaks

    How we know this

    7% of people report that they get to take proper breaks

    Based on information from 14 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Less than 4 weeks notice of shifts

    How much notice do support workers get of their shift pattern at Age UK?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 63% report getting one week notice or less
    • 6% report getting two weeks notice
    • 0% report getting three weeks notice
    • 0% report getting four weeks notice or more
    • 31% report having a fixed rota

    Based on information from 16 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Contracts don’t match the hours people work

    Do support workers work the same number they are contracted for at Age UK?

    Only some people work the same number of hours they’re contracted for

    How we know this

    67% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 15 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Not easy to book holiday

    How easy is it for support workers to book a holiday at Age UK?

    Most people find it hard to book holidays

    How we know this

    36% of people report it’s easy to book holidays

    Based on information from 14 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Shifts get changed at short notice

    Do Age UK managers change support workers shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    63% of people say their manager changes their shifts at the last minute

    Based on information from 16 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

Good
  • Easy to take sick leave

    How easy is it for support workers to take sick leave at Age UK?

    Most people find it easy to take sick leave

    How we know this

    50% of people report that it’s easy to take time off if they are sick

    Based on information from 14 job reviews

  • Good choice of shifts

    Do support workers at Age UK get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    64% report that their manager gives them enough choice over which shifts they work

    Based on information from 14 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • No unpaid extra work

    Do support workers at Age UK do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    31% of people report that they do extra work that they don’t get paid for

    Based on information from 16 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do support workers at Age UK worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    44% of people report they worry about getting enough hours

    Based on information from 16 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Here’s a recent review that mentions hours:

  • Best thing

    I decide when I work

    Worst thing

    Not enough hours

    6.1

    Employee, February 2021

Find out what other people are saying about working at Age UK

What is career progression like for support workers at Age UK?

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Good
  • Opportunities to progress

    Are support workers given support to progress at Age UK?

    Most people are given support to progress here

    How we know this

    In the last year, 50% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 14 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Excellent
  • Enough training

    Do support workers get enough training when they start at Age UK?

    People get enough training when they start

    How we know this

    88% of people report they got enough training when they started working here

    Based on information from 16 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from support workers at Age UK

10 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Clients and work colleagues unsiciable

    Worst thing

    Unsoicable hours lack of communication not seeing my family.

    3.8

    Support worker, January 2021

  • Best thing

    The clients

    Worst thing

    All the walking

    3.5

    Home carer, January 2021

  • Best thing

    I enjoy working in care it’s a lovely feeling knowing you are making an individuals day better by supporting them in there choices of clothes and food

    Worst thing

    There isn’t really any bad things

    7.2

    Psa2, January 2021

  • Best thing

    I work alone and enjoy seeing the clients

    Worst thing

    When I lose a client

    8.2

    Hone help, January 2021

  • Best thing

    The residents and the people I work alongside

    Worst thing

    Stressful, sometimes feel unappreciated and undervalued

    6.7

    Personal Support Assistant, December 2020

  • Best thing

    I enjoy meeting new service users and helping them with daily tasks and listening to there stories of the past. Taking care of them.

    Worst thing

    Office doesn’t seem to care about there staff or listening to us.

    3.3

    Health care assistant, October 2020

  • Best thing

    Meeting different people

    Worst thing

    Long shifts .. nil communication

    3.0

    Support worker, August 2020

  • Best thing

    The people I look after

    Worst thing

    My long hours

    6.0

    Support worker, July 2020

  • Best thing

    Making a difference in people's lifes.

    Worst thing

    Sometimes feel we are under payed from what we do. Not well informed by HR

    5.2

    Support worker, March 2020

  • Best thing

    Meeting and helping people

    Worst thing

    Lack of training

    4.9

    Support worker, March 2020

How Age UK ranks

Age UK ranks joint 46th to work for in care worker or assistant employers

  1. 45 Newcross Healthcare
    5.7
  2. 46= Age UK
    5.6
  3. 46= Mencap
    5.6