Service engineer at ADT

People in this role may also be known as service engineers.

6 workers in this role at ADT have taken the survey.

How much does ADT pay service engineers?

Service engineer at ADT
£8.42–16.66
Typical range
£10.42–21.13

Service engineer employees at ADT are typically paid £8.42–16.66 an hour, based on data from 6 employees.

Compare pay rates at ADT

What is management like for service engineer employees at ADT?

19 employees told us the worst thing about this job…

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Excellent
  • Managers are respectful

    Do service engineers at ADT feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    80% of people say they’re treated with respect by their managers

    Based on information from 5 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

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What are the hours like for service engineer employees at ADT?

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Bad
  • Not easy to take sick leave

    How easy is it for service engineers to take sick leave at ADT?

    People find it hard to take sick leave

    How we know this

    80% of people report that it’s hard to take time off if they are sick

    Based on information from 5 job reviews

  • Hard to choose shifts

    Do service engineers at ADT get to choose the shifts they work?

    People don’t get enough choice over which shifts they work

    How we know this

    80% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 5 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People do unpaid extra work

    Do service engineers at ADT do extra work that they don't get paid for?

    Yes. People do unpaid extra work

    How we know this

    80% of people report that they do extra work that they don’t get paid for

    Based on information from 5 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Not great
  • People don’t get proper breaks

    Do service engineers at ADT get proper breaks?

    Most people don’t get proper breaks

    How we know this

    60% of people report that they don’t get to take proper breaks

    Based on information from 5 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Less than 4 weeks notice of shifts

    How much notice do service engineers get of their shift pattern at ADT?

    Most people don’t get 4 weeks notice of when they’re working

    How we know this

    • 60% report getting one week notice or less
    • 0% report getting two weeks notice
    • 0% report getting three weeks notice
    • 40% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 5 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Good
  • No short notice shift changes

    Do ADT managers change service engineers shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    60% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 5 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

Excellent
  • Easy to book holiday

    How easy is it for service engineers to book a holiday at ADT?

    People find it easy to book holidays

    How we know this

    83% of people report it’s easy to book holidays

    Based on information from 6 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

What is career progression like for service engineers at ADT?

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Good
  • Enough training

    Do service engineers get enough training when they start at ADT?

    Most people get enough training when they start

    How we know this

    67% of people report they got enough training when they started working here

    Based on information from 6 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are service engineers given support to progress at ADT?

    Most people are given support to progress here

    How we know this

    In the last year, 67% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 6 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from service engineers at ADT

2 employees left their honest reviews of this employer…

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  • Best thing

    Meeting customers

    Worst thing

    Running all over the place

    3.7

    Service engineer, January 2021

  • Best thing

    Varied work

    Worst thing

    Driving between jobs

    8.7

    Service engineer, January 2021

How ADT ranks

ADT ranks 16th to work for in service engineer employers

  1. 14 Tesco
    6.0
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  3. 16 ADT
    5.4