Admiral

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Admiral is a insurance and financial services company. They run Admiral and confused.com.

admiral.com

Admiral job reviews

Showing 23 reviews

  • Best thing

    Nine

    Worst thing

    They promise to support staff and they don’t, they say they are customer focused and they aren’t!

    3.2

    Customer agent at Admiral, March 2025

  • Best thing

    Great place to work. Great benefits and a very good management team who actually listen and support you!

    Worst thing

    Working some weekends, which isn’t so bad really.
    The dream would be Monday to Friday

    9.9

    Call centre advisor at Admiral, March 2024

  • Best thing

    Very enjoyable
    Amazing team and management
    Opportunities to progress
    Somewhat above average pay

    Worst thing

    Heavy workloads
    Not enough time
    Close monitoring from managers

    9.8

    Claims handler at Admiral, February 2024

  • Best thing

    Social side of work
    Commission

    Worst thing

    Evenings and weekends

    9.8

    Third party claims handler at Admiral, November 2023

  • Best thing

    easy
    work with a great team!

    Worst thing

    sometimes working night shifts get tiring

    8.0

    CSA at Admiral, October 2023

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  • Best thing

    Flexible shifts, shares and holidays

    Worst thing

    Sometimes it’s all work no play

    9.9

    Complaints handler at Admiral, August 2023

  • Best thing

    Flexi work, great benefits, good wellbeing

    Worst thing

    sat down, not in nature

    9.6

    Claims handler at Admiral, April 2023

  • Best thing

    Pay and friends you make

    Worst thing

    Bad management
    Bad training
    Wanting you to cover your sick days
    Thinking. It's my job to help cover shifts or find cover on my day off

    2.4

    Relief supervisor at Admiral, April 2023

  • Best thing

    Ease of access, Cleanliness

    Worst thing

    Fake environment

    3.2

    Customer advisor at Admiral, July 2022

  • Worst thing

    It’s unsafe robbery’s are happing to much in the company

    1.3

    Supervisor at Admiral, July 2022

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  • Best thing

    pay

    Worst thing

    constant complaints from customers
    sitting at a screen 7 hours a day, 5 days a week

    4.8

    Insurance advisor at Admiral, February 2022

  • Best thing

    The people I work with

    Worst thing

    The boredom and long hours

    6.6

    Customer advisor at Admiral, February 2022

  • Best thing

    Satisfaction

    Worst thing

    The stress of performing

    4.6

    Employee at Admiral, February 2022

  • Best thing

    The people I work with.

    Worst thing

    The actual job. Too much stress rubbish pay

    3.9

    Customer service at Admiral, January 2022

  • Best thing

    The holiday pay and team activities

    Worst thing

    Long shifts

    9.9

    Customer loyalty representative at Admiral, December 2021

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  • Best thing

    The Share scheme, people I work with

    Worst thing

    Angry customers

    9.4

    Employee at Admiral, April 2021

  • Best thing

    Flexible working, open to new ideas, appreciation for a job well done

    Worst thing

    What expected of you isn’t always clear

    9.2

    Claims handler at Admiral, April 2021

  • Best thing

    Benefits, incentives and social aspects

    Worst thing

    Hours/weekend/late shifts

    9.5

    Claims handler at Admiral, February 2021

  • Best thing

    Before corona virus it is very straight forward, you get to meet new people, learn new games, play bingo and be part of what feels like a bit of a community centre.

    Worst thing

    Seeing people with gambling problems and not being able to help the way i would like to. Communication could be better and it can be pretty dull when there are no customers, you cant sit down and you have to be available during breaks.

    1.3

    Relief supervisor at Admiral, February 2021

  • Best thing

    They do look after their staff and as with the lockdown employee safety comes first. Bonus and shares are given to all staff.

    Worst thing

    It can get very busy at certain times and targets are sometimes hard to achieve.

    10

    Customer advisor at Admiral, February 2021

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  • Best thing

    The people

    Worst thing

    The workload to pay ratio

    4.2

    Renewals consultant at Admiral, September 2020

  • Best thing

    Hours worked are 8.30am to 4.30pm, no evenings or weekends

    Worst thing

    Pay
    Management

    1.3

    Complaint executive at Admiral, August 2020

  • Best thing

    When we dint have to work late or weekends for no extra pay

    Worst thing

    Late evening double weekend shift rules changing and rude customers

    8.8

    Customer insurance advisor at Admiral, March 2020