Claims handler at Admiral

People in this role may also be known as insurance claims handlers.

10 workers in this role at Admiral have taken the survey.

How much does Admiral pay claims handlers?

Claims handler at Admiral
£8.86–11.24
Typical range
£9.11–16.37

Claims handler employees at Admiral are typically paid £8.86–11.24 an hour, based on data from 10 employees.

Compare pay rates at Admiral

What is management like for claims handler employees at Admiral?

31 employees told us the worst thing about this job…

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Good
  • Head office understands the frontline

    Do claims handlers think Admiral head office understands what's happening where they work?

    Most people think head office understands what’s happening where they work

    How we know this

    70% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 10 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do claims handlers at Admiral feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    100% of people say they’re treated with respect by their managers

    Based on information from 8 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

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What are the hours like for claims handler employees at Admiral?

31 employees told us the worst thing about this job…

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Not great
  • Hard to choose shifts

    Do claims handlers at Admiral get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    40% report that their manager gives them enough choice over which shifts they work

    Based on information from 5 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Less than 4 weeks notice of shifts

    How much notice do claims handlers get of their shift pattern at Admiral?

    Most people don’t get 4 weeks notice of when they’re working

    How we know this

    • 20% report getting one week notice or less
    • 0% report getting two weeks notice
    • 0% report getting three weeks notice
    • 40% report getting four weeks notice or more
    • 40% report having a fixed rota

    Based on information from 5 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Good
  • No unpaid extra work

    Do claims handlers at Admiral do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    40% of people report that they do extra work that they don’t get paid for

    Based on information from 5 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Excellent
  • Easy to book holiday

    How easy is it for claims handlers to book a holiday at Admiral?

    People find it easy to book holidays

    How we know this

    100% of people report it’s easy to book holidays

    Based on information from 10 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it for claims handlers to take sick leave at Admiral?

    People find it easy to take sick leave

    How we know this

    90% of people report that it’s easy to take time off if they are sick

    Based on information from 10 job reviews

  • No short notice shift changes

    Do Admiral managers change claims handlers shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    0% of people say their manager changes their shifts at the last minute

    Based on information from 5 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    Do claims handlers at Admiral get proper breaks?

    People get proper breaks

    How we know this

    89% of people report that they get to take proper breaks

    Based on information from 9 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

Here’s a recent review that mentions hours:

  • Best thing

    Hours worked are 8.30am to 4.30pm, no evenings or weekends

    Worst thing

    Pay
    Management

    2.3

    Complaint executive, August 2020

    • £18,500 per year, working a 39 hour week
    • 25 or older

Find out what other people are saying about working at Admiral

What is career progression like for claims handlers at Admiral?

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Good
  • Opportunities to progress

    Are claims handlers given support to progress at Admiral?

    Most people are given support to progress here

    How we know this

    In the last year, 60% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 10 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Excellent
  • Enough training

    Do claims handlers get enough training when they start at Admiral?

    People get enough training when they start

    How we know this

    90% of people report they got enough training when they started working here

    Based on information from 10 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from claims handlers at Admiral

2 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Flexible working, open to new ideas, appreciation for a job well done

    Worst thing

    What expected of you isn’t always clear

    9.3

    Claims handler, April 2021

    • £18,000 per year, working a 38 hour week
    • 25–34 years old
  • Best thing

    Benefits, incentives and social aspects

    Worst thing

    Hours/weekend/late shifts

    8.9

    Employee, February 2021

    • £18,500 per year, working a 40 hour week
    • 18–20 years old

How Admiral ranks

Admiral ranks 4th to work for in insurance claim handler employers

  1. 3 Direct Line
    7.4
  2. 4 Admiral
    7.2
  3. 5 Sedgwick
    5.5