Call and contact centre staff at Admiral
People in this role may also be known as call and contact centre staff.
6 workers in this role at Admiral have taken the survey.
How much does Admiral pay call and contact centre staff?
Call and contact centre staff employees at Admiral are typically paid £8.60–10.35 an hour, based on data from 6 employees.
What is management like for call and contact centre staff employees at Admiral?
33 employees told us the worst thing about this job…
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Head office understands the frontline
Do call and contact centre staff think Admiral head office understands what's happening where they work?
Most people think head office understands what’s happening where they work
How we know this
50% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they workBased on information from 6 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
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Managers are respectful
Do call and contact centre staff at Admiral feel treated by respect by their managers?
People feel treated with respect by their managers
How we know this
83% of people say they’re treated with respect by their managersBased on information from 6 job reviews
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
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Join BreakroomWhat are the hours like for call and contact centre staff employees at Admiral?
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Hard to choose shifts
Do call and contact centre staff at Admiral get to choose the shifts they work?
Most people don’t get enough choice over which shifts they work
How we know this
60% report that their manager doesn’t give them enough choice over which shifts they workBased on information from 5 job reviews
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
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Easy to take sick leave
How easy is it for call and contact centre staff to take sick leave at Admiral?
Most people find it easy to take sick leave
How we know this
60% of people report that it’s easy to take time off if they are sickBased on information from 5 job reviews
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Easy to book holiday
How easy is it for call and contact centre staff to book a holiday at Admiral?
People find it easy to book holidays
How we know this
80% of people report it’s easy to book holidaysBased on information from 5 job reviews
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
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No short notice shift changes
Do Admiral managers change call and contact centre staff shifts at short notice?
Managers don’t change people’s shifts at short notice
How we know this
100% of people say their manager doesn’t changes their shifts at the last minuteBased on information from 5 job reviews
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
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People get proper breaks
Do call and contact centre staff at Admiral get proper breaks?
People get proper breaks
How we know this
83% of people report that they get to take proper breaksBased on information from 6 job reviews
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
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4+ weeks notice of shifts
How much notice do call and contact centre staff get of their shift pattern at Admiral?
People get 4 weeks notice of when they’re working
How we know this
- 20% report getting one week notice or less
- 0% report getting two weeks notice
- 0% report getting three weeks notice
- 60% report getting four weeks notice or more
- 20% report having a fixed rota
Based on information from 5 job reviews
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
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No unpaid extra work
Do call and contact centre staff at Admiral do extra work that they don't get paid for?
No. People don’t do unpaid extra work
How we know this
80% of people report that they don’t do extra unpaid workBased on information from 5 job reviews
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Here’s a recent review that mentions hours:
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Best thing
Hours worked are 8.30am to 4.30pm, no evenings or weekends
Worst thing
Pay
ManagementComplaint executive, August 2020
Find out what other people are saying about working at Admiral
What is career progression like for call and contact centre staff at Admiral?
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No career progression
Are call and contact centre staff given support to progress at Admiral?
Only some people are given support to progress here
How we know this
In the last year, 67% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their roleBased on information from 6 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
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Enough training
Do call and contact centre staff get enough training when they start at Admiral?
People get enough training when they start
How we know this
100% of people report they got enough training when they started working hereBased on information from 6 job reviews
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Latest reviews from call and contact centre staff at Admiral
2 employees left their honest reviews of this employer…
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Best thing
They do look after their staff and as with the lockdown employee safety comes first. Bonus and shares are given to all staff.
Worst thing
It can get very busy at certain times and targets are sometimes hard to achieve.
Customer advisor, February 2021
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Best thing
Hours worked are 8.30am to 4.30pm, no evenings or weekends
Worst thing
Pay
ManagementComplaint executive, August 2020
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How Admiral ranks
Admiral ranks joint 15th to work for in call and contact centre staff employers
- 13= Santander
- 15= Admiral
- 15= BT