Addison Lee

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Addison Lee is a private taxi hire company.

addisonlee.com
6.9

Rating based on 16 employees who took the Breakroom Quiz

About jobs at Addison Lee

Pay

    Good
  • Most people are paid a living wage

    Do Addison Lee pay a living wage?

    Most people are paid a living wage.

    How we know this

    70% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 10 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people get paid breaks

    Do workers at Addison Lee get paid breaks?

    Sometimes. Only some people get paid breaks.

    How we know this

    50% of people say they don’t get paid breaks.

    Based on data from 10 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do Addison Lee pay sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    64% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 11 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Hours and flexibility

    Good
  • Easy to book holiday

    How easy is it to book a holiday at Addison Lee?

    Most people find it easy to book holiday.

    How we know this

    82% of people report it’s easy to book holidays.

    Based on data from 11 people who took the Breakroom Quiz between February 2022 and October 2023.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at Addison Lee?

    Some people find it hard to take sick leave.

    How we know this

    36% of people report that it’s hard to take time off if they are sick.

    Based on data from 11 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Good
  • Most people feel treated with respect

    Do people at Addison Lee feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    80% of people say they’re treated with respect by their managers.

    Based on data from 10 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do people at Addison Lee get proper breaks?

    Most people get proper breaks.

    How we know this

    70% of people report that they get to take proper breaks.

    Based on data from 10 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful to work at Addison Lee?

    Most people feel stressed here.

    How we know this

    82% of people say they often feel stressed at work.

    Based on data from 11 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people recommend their team

    Do people at Addison Lee recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    55% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 11 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do people get enough training when they start at Addison Lee?

    Some people did’t get enough training when they started.

    How we know this

    40% of people report they didn’t get enough training when they started working here.

    Based on data from 10 people who took the Breakroom Quiz between August 2022 and March 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Addison Lee job reviews

  • Best thing

    Best thing is the people, the time you have in between calls to chat, and not wearing strict uniform.

    Worst thing

    When it’s busy, it’s VERY busy. Call after call, no second break in between each call. Sometimes means you’re talking for hours and hours on end. Headaches. Complaints: people threatening to take you to court as they were charged with cancellation fees and parking fees etc. You’re meant to limit your personal time, so you get an hour a day distributed in 2x 15 min and 1x 30 min but you get 5 min personal time to leave and use the toilet but you are advices not to go over 5 min. You also get rated based on your time you spend on the phone, so your customer service has to 16/16 perfect and under 2 min. It can get really difficult and the complaints and multibookings are always still included.

    7.0

    Addison Lee Customer service, February 2022

  • Best thing

    Self employed.

    Worst thing

    Wages going down

    5.5

    Addison Lee Private hire driver, March 2020