Addison Lee
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DismissAddison Lee is a private taxi hire company.
addisonlee.comRating based on 17 employees who took the Breakroom Quiz
About jobs at Addison Lee
Pay
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Only some people are paid a living wage
Do Addison Lee pay a living wage?
Some people are not paid a living wage.
How we know this
36% of people say they are paid below the Real Living Wage for where they live.Based on data from 11 people who took the Breakroom Quiz between August 2022 and May 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
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Only some people get paid breaks
Do workers at Addison Lee get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
45% of people say they don’t get paid breaks.Based on data from 11 people who took the Breakroom Quiz between August 2022 and May 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
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Only some people get sick pay
Do Addison Lee pay sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
67% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 12 people who took the Breakroom Quiz between August 2022 and May 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Hours and flexibility
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Good
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Easy to book holiday
How easy is it to book a holiday at Addison Lee?
Most people find it easy to book holiday.
How we know this
73% of people report it’s easy to book holidays.Based on data from 11 people who took the Breakroom Quiz between August 2022 and May 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
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Most people find it easy to take sick leave
How easy is it to take sick leave at Addison Lee?
Most people find it easy to take sick leave.
How we know this
67% of people report that it’s easy to take time off if they are sick.Based on data from 12 people who took the Breakroom Quiz between August 2022 and May 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do people at Addison Lee feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
82% of people say they’re treated with respect by their managers.Based on data from 11 people who took the Breakroom Quiz between August 2022 and May 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
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Most people get proper breaks
Do people at Addison Lee get proper breaks?
Most people get proper breaks.
How we know this
73% of people report that they get to take proper breaks.Based on data from 11 people who took the Breakroom Quiz between August 2022 and May 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Addison Lee?
Most people feel stressed here.
How we know this
75% of people say they often feel stressed at work.Based on data from 12 people who took the Breakroom Quiz between August 2022 and May 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
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Most people enjoy their job
Do people at Addison Lee enjoy their jobs?
Most people enjoy their job.
How we know this
80% of people report they enjoy their job.Based on data from 10 people who took the Breakroom Quiz between August 2022 and May 2024.
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Only some people recommend their team
Do people at Addison Lee recommend working with their team?
Only some people recommend working with their team.
How we know this
58% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 12 people who took the Breakroom Quiz between August 2022 and May 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
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Only some people get enough training
Do people get enough training when they start at Addison Lee?
Some people did’t get enough training when they started.
How we know this
36% of people report they didn’t get enough training when they started working here.Based on data from 11 people who took the Breakroom Quiz between August 2022 and May 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
How Addison Lee ranks
Addison Lee ranks joint 1st to work for out of taxi and private hire services.
- 1= Network Private Hire
- 1= Addison Lee
- 3 Uber
Rankings are based on Breakroom Ratings for employers with 5 or more Breakroom Quiz responses, accurate as of 10 September 2024.
Addison Lee job reviews
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Best thing
Best thing is the people, the time you have in between calls to chat, and not wearing strict uniform.
Worst thing
When it’s busy, it’s VERY busy. Call after call, no second break in between each call. Sometimes means you’re talking for hours and hours on end. Headaches. Complaints: people threatening to take you to court as they were charged with cancellation fees and parking fees etc. You’re meant to limit your personal time, so you get an hour a day distributed in 2x 15 min and 1x 30 min but you get 5 min personal time to leave and use the toilet but you are advices not to go over 5 min. You also get rated based on your time you spend on the phone, so your customer service has to 16/16 perfect and under 2 min. It can get really difficult and the complaints and multibookings are always still included.
Addison Lee Customer service, February 2022
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Best thing
Self employed.
Worst thing
Wages going down
Addison Lee Private hire driver, March 2020
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