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Abbeyfield

6.9

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What are Abbeyfield like to work for?

Abbeyfield

Reviewed by 42 employees.

6.9

Abbeyfield score a rating of 6.9 at Breakroom.
Here’s a breakdown of all our findings about Abbeyfield.

Pay
    Good
  • People are paid minimum wage

    Do Abbeyfield pay minimum wage?

    Yes. Most people are paid above the minimum wage.

    How we know this

    93% of people say they are paid at or above the legal minimum wage.

    Based on data from 42 people who took the Breakroom Quiz between July 2020 and September 2022.

  • Good
  • Most people are paid a living wage

    Do Abbeyfield pay a living wage?

    Most people are paid a living wage.

    How we know this

    67% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 39 people who took the Breakroom Quiz between July 2020 and September 2022.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living. It is currently £9.90 per hour, and £11.05 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do Abbeyfield pay market rates?

    Only some people are paid above average for their job.

    How we know this

    47% of people are paid below the average pay for the type of work they do.

    Based on data from 30 people who took the Breakroom Quiz between November 2020 and September 2022.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Okay
  • Only some people get paid breaks

    Do workers at Abbeyfield get paid breaks?

    Sometimes. Only some people get paid breaks.

    How we know this

    54% of people say they don’t get paid breaks.

    Based on data from 39 people who took the Breakroom Quiz between July 2020 and September 2022.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Bad
  • Most people don’t get sick pay

    Do Abbeyfield pay sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    78% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 40 people who took the Breakroom Quiz between July 2020 and September 2022.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do workers at Abbeyfield do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    68% of people report that they don’t do extra unpaid work.

    Based on data from 31 people who took the Breakroom Quiz between July 2020 and September 2022.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility
    Okay
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Abbeyfield?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 21% of people with changing schedules report getting one week notice or less.
    • 11% of people with changing schedules report getting two weeks notice.
    • 11% of people with changing schedules report getting three weeks notice.
    • 58% of people with changing schedules report getting four weeks notice or more.

    Based on data from 19 people who took the Breakroom Quiz between July 2020 and September 2022.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do workers at Abbeyfield worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    84% of people report they don’t worry about getting enough hours.

    Based on data from 32 people who took the Breakroom Quiz between November 2020 and September 2022.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do Abbeyfield workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    37% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 30 people who took the Breakroom Quiz between February 2021 and September 2022.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for Abbeyfield workers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    46% of people report that it’s hard to change shifts if they need to.

    Based on data from 28 people who took the Breakroom Quiz between July 2020 and September 2022.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at Abbeyfield?

    Most people find it easy to book holiday.

    How we know this

    74% of people report it’s easy to book holidays.

    Based on data from 38 people who took the Breakroom Quiz between July 2020 and September 2022.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Abbeyfield managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    71% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 35 people who took the Breakroom Quiz between July 2020 and September 2022.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at Abbeyfield?

    Some people find it hard to take sick leave.

    How we know this

    35% of people report that it’s hard to take time off if they are sick.

    Based on data from 37 people who took the Breakroom Quiz between July 2020 and September 2022.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most parents say it’s good

    Is working at Abbeyfield good if you’re a parent or carer?

    Most parents and carers say this is a good place to work.

    How we know this

    89% of people who care for a child or other relative report this is a good place to work.

    Based on data from 18 people who took the Breakroom Quiz between November 2020 and September 2022.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace
    Good
  • Most people feel treated with respect

    Do people at Abbeyfield feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    79% of people say they’re treated with respect by their managers.

    Based on data from 39 people who took the Breakroom Quiz between July 2020 and September 2022.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do people at Abbeyfield get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    46% of people report that they don’t get to take proper breaks.

    Based on data from 37 people who took the Breakroom Quiz between July 2020 and September 2022.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful to work at Abbeyfield?

    Some people feel stressed here.

    How we know this

    61% of people say they often feel stressed at work.

    Based on data from 36 people who took the Breakroom Quiz between November 2020 and September 2022.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do people at Abbeyfield enjoy their jobs?

    Most people enjoy their job.

    How we know this

    90% of people report they enjoy their job.

    Based on data from 30 people who took the Breakroom Quiz between May 2021 and September 2022.

  • Okay
  • Only some people recommend their team

    Do people at Abbeyfield recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    36% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 42 people who took the Breakroom Quiz between July 2020 and September 2022.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do people get enough training when they start at Abbeyfield?

    Most people got enough training when they started.

    How we know this

    74% of people report they got enough training when they started working here.

    Based on data from 39 people who took the Breakroom Quiz between July 2020 and September 2022.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Abbeyfield?

    Only some people are given support to progress here.

    How we know this

    In the last year, 35% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 31 people who took the Breakroom Quiz between November 2020 and September 2022.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Bad
  • Head office doesn’t understand what’s happening

    Do people think Abbeyfield head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    76% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 34 people who took the Breakroom Quiz between November 2020 and September 2022.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how Abbeyfield is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    36% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 36 people who took the Breakroom Quiz between November 2020 and September 2022.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

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