What is a Customer Service Assistant and how do I become one?

What is a Customer Service Assistant?

A Customer Service Assistant provides assistance to customers, either in a physical store or in an office typically by answering questions, resolving issues, and handling complaints. They may also be responsible for processing orders and handling customer inquiries over the phone, email, or face-to-face.

How do I become a Customer Service Assistant?

To become a Customer Service Assistant, you typically need GCSEs and A'levels or equivalent. Employers will also prefer candidates with strong communication skills and the ability to handle challenging customer situations. Previous experience in a customer service-facing role will also be beneficial.

You'll receive training in customer service techniques, computer skills, and relevant software, however having the ability to relate and interact well with customers is the most important skill.

Breakroom currently has over 1.000 Customer Service Assistant jobs advertised with employers such as: Mountain Warehouse

It's worth noting that some warehouses and distribution centres may require their team leaders to have a specific certification, such as a forklift certification, which can be obtained through independent or on-the-job training.

Are you looking for a job as a Customer Service Assistant? You can use Breakroom to find out what a job is really like from the people who actually work there. 

See all Customer Service Assistant jobs

We use the responses from the 440,000+ people like you who've told us about their jobs when they've taken the Breakroom Quiz. We include an estimated pay range for all jobs, even if the pay isn’t in the job advert you'll still have an idea of what you'll be earning. 

You can search for Customer Service Assistant jobs by visiting HERE. Find the right job by filtering jobs by what matters to you 🫵 Things like do they pay breaks? Are all ages are paid the same? and how much notice do you get for your shifts?

* This ranking is based on employers with over 30 Breakroom Quiz responses from employees at that employer. 

** All reviews, ratings, rankings and job postings are accurate as of the 24th of January 2023